Customer engineer Jobs in Kitchener, ON

Company Description:

FluidAI specialize in the development and deployment of data-driven surgical solutions, with an initial focus on general and gastrointestinal surgery. Our technologies integrate medical devices, software, and artificial intelligence into platforms that address real clinical and operational challenges across the continuum of surgical care.

We combine continuous physiological monitoring from our proprietary sensors with comprehensive electronic health record data, creating intelligent systems that enable earlier identification of clinical deterioration and complications. Beyond patient monitoring, our platform extends to patient education and engagement tools, as well as automated documentation and coding modules — supporting care teams and driving operational efficiency.

Our team brings together expertise across clinical practice, research, engineering, data science, manufacturing, and commercialization. We build solutions designed for real-world impact, supported by full in-house capabilities, a strong intellectual property portfolio, and partnerships with leading institutions around the world.

We are an equal opportunity employer and have a diverse team representation across language, ethnicity, gender and nationality.

Why Join FluidAI Medical?

• Mission to save lives and improve patient care with technology that’s already deployed on patients in real-world settings.
• Work with a high-performing and cross-functional team that is empowered to grow, learn, and contribute across all levels of the organization.
• Gain exposure across the entire technical stack, from novel sensing technologies and proprietary hardware to mobile/web software and ML algorithms.
• Personal career-focused development and training with access to workshops, coursework, and experienced mentors/consultants.
• Regular offsite activities – past events include rafting, axe-throwing, sports leagues, and regular BBQs.

Job Summary:

We’re hiring a Product Engineer to join a small, fast-moving team building and shipping CMx. This is a generalist role - you’ll work across the full stack, talk to hospital admin, physicians, and own features end-to-end. We need someone who increases build velocity immediately and fits naturally into a transparent, high-tempo team culture.

We’re a tight knit team that cares more about getting it right than being right. We challenge each other openly, move fast, and stay focused on what matters i.e. the product. Leave ego at the door.

Responsibilities

• Build and ship product features across the full stack (Python backend, TypeScript/React frontend).
• Participate in customer discovery and user interviews with clinical end users.
• Work with LLMs and AI agents as core product components.
• Contribute to architecture, deployment, and infrastructure decisions.
• Help scale the product across hospital deployments, navigating constraints like VPN access and on-premise environments.

Requirements

• 2-4 years of software engineering experience.
• Strong Python and TypeScript skills. You are able to write and debug both without relying on coding agents as a crutch.
• Frontend/UI development experience. You are comfortable building and troubleshooting React interfaces.
• Fast learner who picks up new technologies and domain context quickly.
• Genuine interest in healthcare (domain experience not required).
• Someone the team actually wants to work with when things break at midnight.

Transparency & Hiring Practices:

• Compensation: The salary for this position will range from $100,000 - $120,000 CAD annually.
• Application Screening: All applications are screened manually. We do not use AI or AI-Augmented Applicant Tracking Systems (ATS) to screen, assess, reject, or select candidates.
• Position Status: This job posting is for an active vacancy.

Compensation details: 100000-120000 Yearly Salary

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