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Customer engineer Jobs in Vancouver, BC

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Customer engineer • vancouver bc

Last updated: 7 days ago

Customer Care Specialist

SGSBurnaby, British Columbia, Canada
CA$25.00–CA$29.00 hourly
Full-time

We are seeking a dedicated Customer Care Specialist to join our team in Burnaby, Canada.As a Customer Care Specialist, you will be the primary point of contact for our valued customers, providing e... Show more

Customer Care Specialist

Ideal SidingBurnaby, BC, CA
CA$20.00–CA$22.00 hourly
Full-time

Ideal Siding is the fastest-growing siding renovation company in North America, with multiple divisions across Canada and the U.We’re redefining the home exterior renovation industry through innova... Show more

Customer Success Manager

Traction Complete Technologies Inc.Vancouver, BC, CA
CA$80,000.00–CA$90,000.00 yearly
Full-time
Quick Apply

This role can be done remotely from anywhere in Canada.As a Customer Success Manager your top priority is to communicate and solve our client’s technical problems.This communication can be th... Show more

Customer Service Representative, Billing

Family Insurance SolutionsVancouver, BC, USA
Full-time

Family is part of Definity, a Canadian multi-channel, property, and casualty insurance company whose success is founded on our family of companies’ long history of delivering a superior experience ... Show more

Software Development Engineer, Customer Service Technologies

Amazon Development Centre Canada ULCVancouver, British Columbia, CAN
Full-time

Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company.Amazon Customer Service (CS) is at the forefront of customer experience, working... Show more

Customer Service Representative

The Artona GroupVancouver, British Columbia, Canada
CA$19.50 hourly
Full-time +2
Quick Apply

Family-run, tech-driven, heart-centred.As Western Canada’s premiere school photography company, we’re all about providing a premium experience and beautiful photographs to students of all ages.We’r... Show more

Finance Manager, Canada Customer Fulfillment, North American Customer Fulfillment

Amazon Canada Fulfillment Services, ULCVancouver, British Columbia, CAN
Full-time

North America Customer Fulfillment is seeking an experienced Finance Manager to be the trusted finance partner.Experience with this team opens up several career opportunities across Amazon, e.This ... Show more

Insurance Customer Service - Bilingual

Arise Virtual SolutionsVancouver, British Columbia
Full-time

Provide French bilingual customer support for an insurance client through the Arise® Platform.If you speak English and French, have experience providing support for insurance products and you&r... Show more

Customer Service Representative

Randstad CanadaBurnaby, British Columbia, CA
Full-time +1
Quick Apply

Our client is looking for a Customer Experience Associate to join their team on a temporary, full-time basis.This role supports optical stores and optometrists’ offices with prescription order entr... Show more

Customer Success Manager

OptixVancouver, British Columbia, CA
CA$70,000.00–CA$90,000.00 yearly
Full-time
Quick Apply

Our platform powers the digital backbone of coworking and flex spaces around the world, uniting automation, CRM, and community engagement tools into one seamless experience.We help our customers cr... Show more

Customer Success Manager

IntiveoVancouver, British Columbia, Canada
Full-time

Manager of Customer Experience.Intiveo is growing and we're looking for a Customer Success Manager to own and scale our retention and expansion program.We have a strong foundation: an establis... Show more

Remote - Customer Service Agent

American Income Life Insurance CompanyVancouver, BC, CA
Remote
Full-time
Quick Apply

Position Overview We are looking for a motivated, people-focused individual with strong customer service and communication skills to join a leading supplemental benefits organization that has proud... Show more

Remote Customer Service Specialist

ForgeFitVancouver, BC, CA
Remote
Full-time
Quick Apply

Job Title : Remote Customer Service Specialist  Company: ForgeFit  Location: Remote   Employment Type: Full-Time  About ForgeFit  At ForgeFit, we supply premium fitnes... Show more

Customer Support Specialist

Staffmax Staffing & RecruitingVancouver
Temporary

Staffmax is seeking a friendly, solutions-focused.In this role, you'll be the voice of the company, helping customers with their questions and concerns while delivering a positive and professional ... Show more

Director, Customer Success

veritreeVancouver, BC, CA
CA$150,000.00–CA$200,000.00 yearly
Temporary
Quick Apply

Launched in 2021, our technology measures and verifies the impact of restoration projects from the ground up — elevating the credibility of global restoration projects and unlocking investment in n... Show more

Remote Customer Service Sales

HMG CareersBurnaby, British Columbia
CA$69,000.00 yearly
Remote
Full-time
Quick Apply

This full-time position offers flexible work hours and ample opportunities for advancement into management roles.You will work remotely to serve clients and offer valuable advice and protection to ... Show more

Customer Service Representative - Remote

Tim's FinancialWest Vancouver, British Columbia
Remote
Full-time

Our Customer Experience team is a group of top performers who work in a highly collaborative setting to ensure advancement of our systems and delivery of the highest quality experience.Think of it ... Show more

Customer Service Representative

Handyman Connection of Metro Vancouver, BCBurnaby, BC, CA
CA$16.00 hourly
Full-time +1

Handyman Connection of is locally owned and operated.We are a well-established home improvement company dedicated to excellent customer service and quality workmanship.We are a fast paced local of... Show more

Customer Lifecycle Manager

AlgaeCalVancouver, BC, CA
CA$120,000.00 yearly
Remote
Full-time
Quick Apply

This is not just an email role.It’s a customer loyalty and retention role, with ownership across email, SMS, push notifications, segmentation, automated journeys, loyalty communications, and custom... Show more

Seasonal Customer Experience Representative

Indigo Books & MusicVancouver, British Columbia, Canada
Part-time +1

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy.You role model the Indigo Beliefs by being ... Show more

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Customer Care Specialist

Customer Care Specialist

SGSBurnaby, British Columbia, Canada
21 days ago
Salary
CA$25.00–CA$29.00 hourly
Job type
  • Full-time
Job description

Job Description

We are seeking a dedicated Customer Care Specialist to join our team in Burnaby, Canada. As a Customer Care Specialist, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their needs are met with the highest level of professionalism and efficiency.

  • Respond promptly and effectively to customer inquiries via phone, email, and chat
  • Analyze and process customer claims, ensuring accuracy and adherence to company policies
  • Navigate customers through our online portal, assisting with data submission and troubleshooting
  • Manage and organize customer documents and information with meticulous attention to detail
  • Coordinate with various internal departments to resolve complex customer issues
  • Monitor and meet service level agreements (SLAs) and key performance indicators (KPIs)
  • Identify opportunities for process improvements to enhance customer satisfaction
  • Maintain up-to-date knowledge of company products, services, and policies
  • Participate in team meetings and training sessions to stay current on best practices in customer care


Qualifications

  • Proven experience in customer service or a related field
  • Excellent communication skills, both written and verbal, with proficiency in English
  • Strong problem-solving abilities and analytical skills
  • Proficiency in using Microsoft 365 and comfort with technology tools
  • Demonstrated ability to multitask and maintain a high level of work organization
  • Customer-oriented attitude with developed interpersonal skills
  • Patience and ability to handle challenging situations with empathy and professionalism
  • Detail-oriented approach with a commitment to accuracy
  • Fast learner with the ability to adapt to changing priorities
  • Bachelor's degree in Business, Communications, or related field preferred (not required)
  • Bilingual skills in additional languages are a plus



Additional Information

Salary: $25.00 – $29.00

Some benefit highlights:

  • 80% coverage Health, Dental and Vision
  • Paid time off
  • RRSP Program Eligibility

SGS Canada is an equal opportunity employer and we are committed to achieving greater accessibility by providing accommodation for people with disabilities during our hiring process. Accommodations are available on request for qualified candidates during each stage of the recruitment process.

Please note that candidates applying for Canadian job openings should be authorized to work in Canada.