Customer Service Representative

Full job description

As a Customer Support Representative, you will be the primary point of contact for our customers, providing exceptional service and assistance. You will address inquiries, resolve issues, and ensure a positive customer experience.

Key Responsibilities :

Customer Interaction : Respond to customer inquiries via phone, email, and chat in a friendly and professional manner.

Issue Resolution : Diagnose and resolve customer issues effectively, ensuring timely follow-up and resolution.

Product Knowledge : Maintain an in-depth understanding of our products and services to provide accurate information and support.

Documentation : Record customer interactions and feedback in the customer relationship management (CRM) system.

Collaboration : Work closely with other departments (e.g., sales, technical support) to resolve complex issues and improve processes.

Feedback : Collect and report customer feedback to help improve products and services.

Training : Participate in training programs to enhance product knowledge and customer service skills.

Qualifications :

Experience : Previous experience in customer service or support is a plus.

Skills :

Excellent verbal and written communication skills.

Strong problem-solving abilities and attention to detail.

Proficiency in using CRM software and other relevant tools.

Ability to work independently and as part of a team.

Attributes : Empathetic, patient, and able to manage stressful situations calmly.

Work Environment :

May work in an office setting or remotely, depending on company policies.

Flexible hours may be required to accommodate customer needs.

Job Types : Full-time, part time