Talent.com
Customer Support Specialist

Customer Support Specialist

Marks Health and Wellness | CanShipMeds - VancouverVancouver, BC, Canada
5 days ago
Salary
CA$22.00 hourly
Job type
  • Full-time
Job description

Job Description

Job Description

We seek a dynamic and articulate individual to work in our call centre division, providing elite customer service care to our valuable clients. We are a fast-paced, growing company with a team of fun and fantastic individuals.

A successful candidate supports our pharmacists as a pharmacist's assistant. You have a positive and outgoing personality and effectively communicate verbally and in writing with patients over various mediums, including phone, email and text, and computer know-how and knowledge to navigate multiple software programs. In addition, you are a self-motivated, fast learner and can independently do a high volume of calls with minimal oversight post-training.

We place a high value on customer satisfaction. This position is a volume-driven and goal-oriented job with over 100 call stats per day.

YOUR DRIVE & MOTIVATION

  • You enjoy performing tasks that require extensive relationship-building and patient interactions
  • You are good at problem-solving and providing patients with resolutions

CHARACTER & ABILITIES

  • Provide prompt, professional, and courteous patient care
  • An excellent communicator both verbally and in writing who can easily work independently and collaboratively in a team
  • Motivated self-starter with an optimistic attitude
  • Ability to work under pressure and multitask
  • Great attention to detail
  • Punctual
  • Quick learner
  • Team player
  • KNOWLEDGE & SKILLS

  • Have an above average computer skills
  • Can multitask between multiple software
  • Excellent customer service and relationship-building skills
  • Organizational skills and superior attention to detail as you are handling personal health information for patients
  • ADDITIONAL BONUS EXPERIENCE

  • Customer service or call centre experience
  • Billing and / or accounts receivable experience
  • Email software and Slack
  • CRM tool experience
  • Pharmacy experience, knowing how to read prescriptions
  • Any healthcare-related fields
  • Providing patient care
  • WHO WE ARE :

    A fast-growing e-commerce health and wellness solution for patients. While we have the option for online services, most customers prefer to communicate by phone. We invest in quality employees who can make it effortless for our patients. We offer a unique service, providing patients with affordable medications. We have been featured by CNN and CBC.

    To learn more about us visit :

    HOURS : 40 hours a week

  • Monday to Friday, 8 am to 4 pm OR 9 am to 5 pm
  • Rotating Saturday 8 am to 2 pm
  • WAGES & BENEFITS

  • Starting wage $22 / hour, 40 hours / week,including a Saturday shift
  • Opportunity to increase salary after a probationary period based on performance and experience
  • Extended Benefits Program starts after 90-day probationary period
  • Bonus opportunities available based on performance
  • PLEASE ENSURE YOUR RESUME IS SUBMITTED WITH THE APPLICATION.

    Job Type : Full-time

    Pay : From $22.00 per hour

    Additional pay :
  • Bonus pay
  • Benefits :

  • Extended health care
  • Schedule :

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Rotating Saturday 8 am to 2 pm
  • Ability to commute / relocate :

  • Vancouver, BC : reliably commute or plan to relocate before starting work (required)
  • Application question(s) :

  • If you are a potential candidate for the position, you will receive a phone call. Have you fully reviewed the job posting and prepared for any questions related to the position during this initial call?
  • Experience :

  • Administrative : 1 year (required)
  • Customer service : 1 year (required)
  • Language :

  • English - Fluent (required)
  • Work Location : In person

    Company Description

    Marks Health and Wellness | CanShipMeds is a brick-and-mortar pharmacy inside a medical clinic, also serving the local community in Vancouver, British Columbia. CanShipMeds services primarily US citizens. Our mission is for all clients and patients to experience peace of mind knowing their medication ships directly from our fully regulated Canadian Pharmacy, dispensed by a licensed Canadian pharmacist.

    Company Description

    Marks Health and Wellness | CanShipMeds is a brick-and-mortar pharmacy inside a medical clinic, also serving the local community in Vancouver, British Columbia. CanShipMeds services primarily US citizens. Our mission is for all clients and patients to experience peace of mind knowing their medication ships directly from our fully regulated Canadian Pharmacy, dispensed by a licensed Canadian pharmacist.