Customer engineer Jobs in Milton, ON

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

The Quality Engineer will serve as both a technical design authority and a customer-facing lead for ABB Critical Power projects. This role combines engineering responsibilities with commercial customer engagement to ensure successful project delivery and resolution of customer quality issues. Utilizing management skills, technical understanding of products, and communication skills to lead the ABB service, engineering, factory, and product management to solve and resolve customer quality issues.

The work model for the role is: Hybrid
This role is contributing to the: ELSP critical power

You will be mainly accountable for:

• Act as ABB’s primary point of contact for customers experiencing quality or technical issues.
• Lead communications and provide documented updates on issue resolution progress.
• Conduct onsite visits as needed and maintain strong customer relationships.
• Serve as technical resource for resolving quality issues, including creating action plans and timelines.
• Communicate product improvements and market trends to commercial and product management leadership.
• Ensure compliance with safety, quality, and contractual standards, anticipate challenges, applying learnt concepts and methods.
• Collaborate with product management, engineering, factory, service, and supply chain teams.
• Participate in project meetings, kick-off sessions, and design freeze reviews.
• Manage multiple concurrent projects and maintain accountability for results

Qualifications for the role:

• B.S. degree in Electrical Engineering (or related field) with 8+ years of experience in electrical distribution or power systems;
• Strong interpersonal and communication
• Proficiency in MS Office, MS Teams, and ability to leverage AI tools in job functions.
• Ability to manage multiple projects and work independently with minimal supervision.
• Capability to establish and nurture partnership relationships with ABB Product management, engineering, and service.
• Experience with LV/MV UPS systems, batteries, static transfer switches, power conditioning, PDUs, and ATS.
• Familiarity with industry codes and standards (ANSI, IEEE, NEC, NEMA, NFPA 70E, UL).
• Previous field, factory, or design engineering experience in data centers, hospitals, or industrial facilities.
• Ability to travel approximately 25% for customer visits and project support.

Why choose ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger here in Canada and abroad.

While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $107,625 and 157,850 annually and is bonus eligible.

ABB may utilize Artificial Intelligence (AI)–enabled tools as part of its recruitment and selection processes. These tools are used solely to support and enhance decision-making; final hiring decisions are made by ABB recruitment professionals. ABB is committed to ensuring that all recruitment practices are conducted in a fair, transparent, and non-discriminatory manner, in compliance with applicable laws.

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Employment Equity & Inclusion Statement (Canada)

ABB values the dedication, commitment, and expertise of all our employees. As an Employment Equity Employer, we are committed to fostering an inclusive and diverse workplace. We actively support the principles of the Employment Equity Act and strive to build a workforce that reflects Canada’s diversity, including:

• Women

• Indigenous Peoples

• Members of visible minorities

• Persons with disabilities

ABB is committed to providing reasonable accommodations to applicants with disabilities. If you require accommodation during any stage of the recruitment process, we encourage you to let us know.