Customer Solution Analyst

we are seeking an ambitious person who will learn both our business as well as our clients’ businesses by starting out as a Customer Support Analyst for As a

• CustomerSupport
• Analyst
• you will be a part of the Jonas Construction support team. You will be responsible for providing support for Jonas Construction ERP Software by monitoring ticket, responding to customer calls and resolving cases using troubleshooting skills and product knowledge to train clients on software functionality. A successful candidate requires excellent interpersonal and problem-solving skills with the ability to learn quickly in a fast-paced team environment. Previous accounting and customer service experience is required.
• JOB RESPONSIBILITIES
• Have the ability to keep composure under stressful situations Harness time management skills to effectively and efficiently resolve multiple client issues
• JOB QUALIFICATIONS :
• Application / customer support experience in the software industry preferred Experience in accounting based applications preferably in Construction / Service and / or related industries a definite asset Excellent organizational, time management, punctuality and customer service skills Good team player, yet willing to take personal responsibility for resolution of issues Proven ability to meet deadlines Proven ability to problem solve and teach others Accounting degree and / or experience an asset Competitive compensation Comprehensive benefits package

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