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Customer Service Representative

Customer Service Representative

Randstad CanadaConcord, Ontario, CA
4 days ago
Salary
CA$55,000.00–CA$60,000.00 yearly
Job type
  • Permanent
  • Quick Apply
Job description

Are you a customer service professional who's eager to help and enjoys working in a fast paced environment?

Do you work well with others, and enjoy being a part of a team? If you said YES to any of these, then we have the job for you!

Randstad is looking for a Customer Service Representative to work with North Americas Largest Distributor of Raw Ingredients for Bakeries supporting customers and clients! This isn't JUST a company, this is a team of passionate individuals dedicated to making every interaction memorable. Great location of 407 and Keele, making it easy to commute!

Advantages

Permanent position

  • 55-$60k salary based on experience
  • Mon-Fri : 8am-5pm (no evenings or weekends)
  • Exceptional benefits and additional perks- benefits as of day 1
  • 2 weeks vacation to start
  • Growth opportunities
  • 407 and Keele, easy commute

Responsibilities

The Customer Service Representative will be responsible for processing customer orders efficiently and accurately and ensuring high levels of customer satisfaction. This role involves direct interaction with customers, resolving inquiries, and coordinating with various departments to ensure timely delivery of products.

Key Responsibilities :

  • Engage and Energize : Provide exceptional customer service with a high level of enthusiasm and positivity.
  • Solve Problems : Address customer inquiries, issues, and complaints with a proactive and solution-oriented approach.
  • Build Relationships : Create lasting relationships with customers by delivering personalized support and understanding their needs.
  • Stay Informed : Maintain up-to-date knowledge of our products, services, and company policies to provide accurate information.
  • Collaborate : Work closely with other team members and departments to ensure a seamless customer experience.
  • Coordination : Work closely with sales, warehouse, and logistics teams to ensure smooth order fulfillment and delivery processes.
  • Organize ETA's of deliveries and ensure shipments arrive in a timely manner.
  • Build and Foster Rapport with Clients to ensure trust and satisfaction.

    • Qualifications

  • 1+ years of customer service experience
  • Excellent verbal and written communication in English is mandatory
  • Bilingualism is an asset
  • Excellent empathy and willingness to go the extra mile
  • Ability to handle difficult call
  • Not afraid to pick up the phone and call clients

    • Summary

    If you're looking to leverage your customer service skills in an industry leading and continuously growing company, apply now by applying to this ad!

    Please note that we appreciate ALL submissions, but only those who are qualified for the position and have relevant experiences may be contacted.

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.