Customer Account Specialist II, Customer Assistance

Work Location :

Markham Ontario Canada

Hours : 37.5

Line of Business :

Personal & Commercial Banking

Pay Details : $47200 - $66600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description :

Start date : February 17th 2026

Mandatory Training : 8am-4pm Mon - Fri for 6 weeks onsite at 3500 Steeles Ave. East Markham Ont.

After training : Hybrid - Once a month on site

Flexible business hours :

8am- 9pm Mon - Fri

9am - 5pm (Every other Saturday)

(10am - 6pm & 1-9pm Scheduled Weekly)

Pay Details

Were committed to providing fair and equitable compensation to all our colleagues. As a candidate you re encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you with the pay details for this role.

Department Overview

At TD Canada Trust (TDCT) Customer Assistance we collect on a variety of products that include both personal & small business banking arrears such as : credit cards overdraft personal loans unsecured line of credit mortgages home equity line of credit bridge loans auto finance loans small business vehicle lending & early-stage delinquency . O ur role is to work with c ustomers to help them resolve their financial difficulties while collecting on the funds owing to TD. Alongside caring colleagues and supportive leaders youll make a meaningful difference to our business our customers and our communities.

Job Details

What You ll Do

As the voice of TD youll be passionate about understanding our customers. Your role within the Contact Center is essential to TDs success as our customers are at the center of everything we do. Youll support customers through inbound and outbound calls. Youll consistently deliver legendary customer service by providing each caller with the right advice to meet their unique banking needs.

As a valued member of our Contact Centre Team you will :

Make people s day : s trive to deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products services and solutions.

Solve problems efficiently : r esolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.

Achieve your goals : c onsistently r each performance objectives including customer experience survey results advice and quality goals compliance regulations and productivity targets .

Never stop learning : a ctively p articipat e in ongoing training and coaching support to help you continue to grow and develop in your role .

Where Youll Work

After completing in-person training and onboarding sessions youll work primarily offsite. Since most of your work activities can be performed independently youll spend about 95% of your time at your secure private workspace. Your remaining time will be spent at a TD location for in-person team events and experiences. The hiring manager will provide more information about how this works for their team.

Job Requirements

What You Need to Succeed

Were proud to work with a group of diverse colleague s . If you have relevant experience that isnt mentioned below tell us about it in your resume or cover letter.

High School Diploma or equivalent

Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns.

Must display a high professional manner along with sound judgment time - management and decision-making skills.

Ability to multitask and navigate through computer systems applications and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.

D igital literacy across a broad range of devices (e.g. Desktops laptops headsets etc. )

Flexibility resiliency and a positive attitude when responding to challenging situations.

Expected to meet the needs of customers by offering advice based on their total financial situation and possessing a thorough knowledge of customer life cycle needs.

Previous collection credit experience and or call center and banking experience is an asset

Ability to work both independently and as part of a team .

Additional Information

Were delighted that you re considering building a career with TD . Through regular colleague development conversations training programs and a competitive benefits plan w e re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you re interested in a specific career path or are look ing to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion about helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding

Were hosting in-person training and onboarding sessions a t 3500 Steeles Ave East Markham Ont. for 6 weeks to ensure youve got everything you need to succeed in your new role.

Interview Process

Hiring manager wi ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

National Occupa tion Classification (NOC) Code

14201 Banking i nsurance and other f inancial c lerks (NOC)

Company Overview

Our P romise

At TD our commitment to our people is what makes us the B etter B ank. This commitment our Colleague Promise - is our pledge that no matter where you work at TD you ll have the chance to :

Make a meaning ful impact on the business your colleagues and the customers and communities we serve .

Learn new skills grow your career explore new opportunities across the B ank and ultimately gain new perspectives to help you succeed.

Experienc e a culture of care where all colleagues are respected included appreciated and supported.

Our Total Rewards Package

Our Total Rewards package reflects the investment we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs .

How We Work

At TD we believe in-person connections fuel collaboration and collective creativity; and empowering colleagues with flexibility in how they work helps them to deliver high- quality materials that reflect our commitment to our business customers and communities . Our hybrid workplace experience is designed to empower colleagues to do great work at a physical TD location and remotely where i t makes sense for the work. Wherever our colleagues are working they ll always have access to the TD community and experience our culture of care.

Who W e A re

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches . Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95 000 TD colleagues bring their skills talent and creativity to t he Bank those we serve and the economies we support. Our purpose to enrich the lives of our customers communities and colleagues and this underscores how we approach innovation and the capabilities we re developing to shape the future of banking.

Whether you ve got years of banking experience or just starting your career in financial services we can help you realize your full potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we plan to keep growing and we hope you do too.

Inclusiveness

Our Commitment to Diversity Equity and Inclusion

At TD we re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work experience equitable opportunities and feel respected and supported. We re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Our Community Involvement

Each day we work hard to help open doors to a more inclusive and sustainable future for the communities we serve. Our Sustainability and Corporate Citizenship team was established to bring the TD Ready Commitment (our Corporate Citizenship platform) to life and help us accomplish our purpose to enrich the lives of our customers colleagues and communities.

Accommodation

Your accessibility is important to us. Please let us know if you d like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Who We Are :

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches / stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information :

Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process

Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only) :

Sans Objet

Required Experience :

IC

Key Skills

Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 47200 - 66600