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Ad operations • pickering on
Sales Operations Lead
ThinkpivotCentral Toronto, ON, ca- Promoted
Restaurant Operations Leader & People Coach
LonestartexasgrillWhitby, Durham Region, CanadaSr. Operations Administrator
FedExSCARBOROUGH, Ontario, CASenior Operations Manager
SobeysWhitby, ON, CAOperations Manager
Waste ConnectionsAjax, Ontario, CanadaBusiness Operations Coordinator
Warehousing & DistributionScarborough, ON, CAResearch Operations & Quality Manager
ClinSurge ResearchScarborough, ON, CAOperations Consultant - Full Time
SephoraScarborough, Canada- Promoted
Senior Coordinator - Operations, People & Performance
Axis Therapy & PerformanceScarborough, ON, CanadaOperations Admin I
CB CanadaWhitby, Ontario, CanadaAssistant Director, Business Operations
Abilities CentreWhitby, Ontario, CanadaSenior Backend Engineer - Ad Signals
redditRemote, Ontario, CanadaAD Marketing, New Product Launches & Life Cycle Management, Oncology
Jazz PharmaceuticalsAjax, Ontario, CanadaRevenue Operations Manager
Deighton AssociatesWhitby, Ontario, CanadaAirport Operations Manager
Jazz AviationToronto City Centre, ON, CAManager Operations - CA
GEODISAjax, ON, CAIT INTERN - IT OPERATIONS
GERDAU S.A.Whitby, Ontario, CA, L1N 5T1- Promoted
International Operations Specialist
Rock-it CargoAjax, ON, CanadaOperations Support Specialist
AtkinsRéalisPickering, ON, CA- Pickering, ON (from $ 35,222 to $ 210,404 year)
- Halifax, NS (from $ 47,109 to $ 181,058 year)
- Toronto, ON (from $ 51,128 to $ 142,736 year)
- Mississauga, ON (from $ 46,313 to $ 140,701 year)
- East York, ON (from $ 53,859 to $ 140,688 year)
- Old toronto, ON (from $ 51,169 to $ 140,604 year)
- Oshawa, ON (from $ 52,591 to $ 140,403 year)
- North York, ON (from $ 51,697 to $ 140,041 year)
- Brampton, ON (from $ 43,894 to $ 139,823 year)
- Montreal, QC (from $ 49,389 to $ 137,574 year)
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Sales Operations Lead
ThinkpivotCentral Toronto, ON, ca- Full-time
- Quick Apply
Job Description
We are recruiting for a pre / post sales professional for a software firm in Toronto. Must have an engineering background and be able to sell to government project managers.
This is a hybrid role located in Toronto.
Requirements
- SaaS Operations Lead” could be a good title — main focus is our SaaS product s , but the role isn’t limited to SaaS.
owner and point person for the areas below (excluding support tickets) :
Support Sales with prospect discovery and demos ( secondary for the 1st year; primary focus remains onboarding, customer success, and renewals)
Lead customer onboarding and training, including monthly education webinars
Own and manage product sheets (features, use cases, screenshots), plus customer feedback, use cases, testimonials, case studies
Manage customer relationships, including quarterly check-ins
Own and lead in-person customer visits
Own renewal communications and renewal planning
Maintain primary ownership for all SaaS customers (excluding support tickets)
Zaynab (Customer Support / QA) has a dotted-line reporting relationship to Sandro
Own SaaS RFP / RFI responses
Provide secondary support for complex / tricky support emails
Support Dave Colvin on EM applications and demos
Support Simon on RoDARS meetings
Benefits
3 months : Fully familiar with Permit + M511, and able to train new customers on both. Begin quarterly check-ins. Complete 1–2 in-person customer visits. Become fluent in Bugtracker and the dev / QA workflow. Own and drive ongoing 2026 renewals (communications, tracking, and next steps).
6 months : Fully familiar with Traffic Central. Execute quarterly check-ins and complete in-person visits with a majority of priority customers, with an upsell mindset where appropriate. Continue driving 2026 renewals. Have the 2027 renewals plan finalized (schedule, messaging, owners, and key dates).
9 months : Complete 2027 renewal communications. Visit remaining customers (as appropriate / feasible). Draft a product improvements plan and roadmap based on customer feedback.
12 months (~Feb 2027) : Too far out to define in detail right now.
Requirements
Technical sales, Engineering, Transportation