Technical program manager Jobs in Hamilton, ON

Senior Technical Writer

Location: Hybrid, Burlington, Ontario

Position Summary:

Are you ready to start a new journey with a team of energized professionals advancing and connecting the world’s infrastructure? Bentley is looking for you!

We are looking for a Senior Technical Writer to take on the responsibility of documenting cloud-based services infrastructure and tooling. This role encompasses developing, maintaining, and coordinating documentation, reports, and communiques for a cloud-based software application. Additionally, the position may require occasional after-hours work to promptly address urgent issues and uphold uninterrupted business operations for our users.

Your Day-to-Day:

• Write, maintain, coordinate, and produce final versions of end-to-end technical software documentation, including but not limited to API Documentation, reports, readme and What’s New publications, user manuals, implementation and setup guides, for both print and online formats
• Interview subject matter experts for the purposes of gathering and dissecting relevant information for documentation
• Use structured DITA authoring tools to create and maintain product documentation
• Sign off release documentation
• Make use of shared content whenever possible
• Adhere to Bentley best practices and style guides
• Use Git repositories to store, upload, and download publications
• Publish via Azure DevOps pipelines and Git
• Provide leadership through sharing best practices and style guides
• Mentor and oversee other team Technical Writers
• Publication and documentation process ownership
• Participate in regular progress meetings
• Respond to inquiries from all levels of the organization pertaining to documentation

What You Bring to The Team:

• Bachelor’s degree in English or Communications, or certificate in Technical Writing
• +7 years of experience as Technical Writer in software development and civil engineering applications, in an enterprise system environment
• Experience writing for on-premise and cloud based enterprise system software
• Experience with DITA XML and structured authoring in an enterprise environment
• Experience with Oxygen XML Author, Microsoft Office
• Experience with Markdown
• Experience with Agile development cycles
• Experience with Git and ADO
• Proven experience working effectively independently as well as a member of a global team
• Ability to lead process improvements and mentorship of junior team members.
• Ability to take a technical concept and transform it into concise, accurate, unambiguous content relevant to the intended audience
• Extensive latitude for independent judgment
• Ability to meet strict deadlines
• High attention to detail and strive for excellence
• Fluent in English
• Initiative, a willingness to learn, and a team-focused can-do attitude

It would be awesome if you have:

• Experience writing technical publications for infrastructure and engineering industries
• Experience with AI technologies
• Experience with publication localization
• Experience with Snagit, Microsoft Visio, Miro, and ServiceNow

What We Offer:

• A great Team and culture – please see our colleague video.
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start.
• An attractive salary and benefits package.
• A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.
• A company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.

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About Bentley Systems

Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. www.bentley.com

Equal Opportunity Employer:

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.