Technical analyst • ottawa on
Industry –Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance.Functional Area –Customer Success - Implementation.Role –Technical Associate -... Show more
Harris Finance is seeking a Financial Analyst to work closely with fellow Analysts and the divisional Controller in providing financial support and analysis for the division.You will be working in ... Show more
Lead the technical design and implementation of web-based business applications and services built on Microsoft technologies.Provide hands-on technical leadership across the software development li... Show more
OUR STORY TechInsights is the information Platform for the semiconductor industry.Regarded as the most trusted source of actionable, in-depth intelligence related to semiconductor innovation and su... Show more
IT Support Analyst/Systems Administrator .We are looking for an intermediate level ( 5 years exp) resource to provide full-time, frontline IT support/administration to one of our clients (a global ... Show more
TalentLab is a specialized recruitment firm connecting exceptional technical talent with innovative companies across Ottawa and beyond.We’re growing our team and looking for a.This is a great oppor... Show more
The application window is expected to close on: 10/30/2026 *** The successful applicant will be performing work in Canadian Critical National Infrastructure and / or Canadian government environment... Show more
The future you want is within reach.PCL Family of Companies (PCL), we build more than projects — we build opportunities, careers and communities.We invest in our people and projects, and that share... Show more
Construction | Accounting and Finance | Occasional Remote Work Only (sick child, snowstorm, etc.Become the key analyst for monthly results and projects.On-site (occasional remote work only).Join a ... Show more
Are you ready to advance your career while.Join FinDev Canada, Canada’s development finance institution! We work with and through the private sector to advance climate and nature action, gende... Show more
Position:Senior Technical Architect - Cloud & Endpoint Modernization.Duration: 12 months contract with potential extensions.Security: Secret Clearance required.We're looking for a Senior Technical ... Show more
Ottawa’s tech sector is growing, and so are the opportunities! If you’re exploring your next role in tech,.Led by Invest Ottawa, the city’s lead economic development agency, this initiative works a... Show more
For over forty years our companies, industry-leading manufacturers and distributors of high-quality, luxury consumer audio products, have set the standard for excellence in every product category w... Show more
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide.You’ll work with leading companies across industries, helping them shape their hybrid cloud a... Show more
The application window is expected to close on: 10/30/2026.The successful applicant will be performing work in Canadian Critical National Infrastructure and / or Canadian government environments, a... Show more
CapIntel is a software platform built for wealth management enterprises to help financial advisors explain complex investment strategies to their clients.Advisors at some of the biggest banks acros... Show more
AI training project by creating reinforcement learning environments that evaluate AI models on complex software engineering tasks using.You will design reproducible environments, deterministic veri... Show more
Challenging, team-oriented work environment.Competitive compensation and benefits.Opportunities for growth and development.Diverse and inclusive workforce.Provide leadership to the Technical Public... Show more
%20Pvt.%20Ltd.){kind=logo}
Job Description
Job Description :
Industry –Office Equipment / Automation / IT Software & Software Services / Electronic / Security and Surveillance
Functional Area –Customer Success - Implementation
Role –Technical Associate - Implementation
Employment Type –Permanent Job, Full Time
Client Visit –Yes
Work location –Gurgaon
Shift –Regular Day Shift
Key Responsibilities:
· Role would require day in – day out client interactions over telephonic calls and remote session over any desk or any other remote tool.
· End to End software implementation: installation, configuration, integration, defining various policies as per the client requirements etc, and get the certification of completion from the client.
· Train the users functionally and technically on our various software’s aspects.
· Provide technical support along with basic trouble shooting on L1 Level and provide ad-hoc training to customers who use the company’s product, replying to inbound queries.
· Responsible for database support, troubleshooting the problems by writing SQL queries, deploy new patches on UAT and production server at IIS server.
· Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
· Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
· Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
· Escalate unresolved queries to respective departments for accurate redressal.
· Knowledge on ticket management system.
Required Skills
· Education Qualification: Any computers degree: BCA / BSc (Information Technology) / BSc (Computer Science) / BE or BTech Computer Science / BE or BTech IT etc / MCA.
· 2 to 5 Years experience in Software - Customer Success / Support Domain.
· Experience of working with various databases like SQL, Oracle & MS Access or with software implementation & ticketing tool will be an added advantage.
· Good understanding of computer, internet and IT literacy with the ability to learn new technology quickly.
· Basic knowledge on SQL / Oracle Database - writing SQL query to troubleshoot errors
· Basic knowledge on networking, windows desktop/servers, IIS and troubleshooting tools
· Good listening and problem-solving skills
· Customer service and a customer centric attitude
Desired Personality traits
· Soft spoken & pleasing, professional, presentable at the same time sharp to handle small and large clients
· Technically &Logically Strong
· Strong analytic, problem solving & Interpersonal Skills
· Strong work ethics and sense of commitment
· Ability to balance multiple prioriti
Requirements
Key Responsibilities: · Role would require day in – day out client interactions over telephonic calls and remote session over any desk or any other remote tool. · End to End software implementation: installation, configuration, integration, defining various policies as per the client requirements etc, and get the certification of completion from the client. · Train the users functionally and technically on our various software’s aspects. · Provide technical support along with basic trouble shooting on L1 Level and provide ad-hoc training to customers who use the company’s product, replying to inbound queries. · Responsible for database support, troubleshooting the problems by writing SQL queries, deploy new patches on UAT and production server at IIS server. · Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades. Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager. · Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention. · Escalate unresolved queries to respective departments for accurate redressal. · Knowledge on ticket management system.
