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Last updated: 4 hours ago

Technical Support Analyst

QWealth Partnershiptoronto, on, Canada

The Support Analyst is responsible for providing first-line technical and operational support across internal systems and partner-facing platforms.This role ensures that issues are triaged, investi... Show more

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Senior Technical Analyst

Humber River Healthtoronto, on, Canada
Full-timeFull-time

Build your career at the hospital that’s building for the future.Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can chan... Show more

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Technical Support Analyst

ICES: Data, Discovery, Better Healthtoronto, on, Canada
Full-time, TemporaryFull-time, Temporary

ICES is a world-leadinghealth research and analytics institute.With a wealth of data and analytic expertise, we create trusted evidence that has changed health policy and practice and helps ensure ... Show more

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Technical Project Analyst

Bevertectoronto, on, Canada

Advanced skills in Excel and PowerPoint.Technical proficiency in Microsoft products.Experience supporting governance forums, portfolio reviews, prioritization processes, or executive decision-makin... Show more

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Technical Operations Analyst

LyricFind Inc.toronto, on, Canada
Full-timeFull-time

Development Full Time Toronto, ON Hybrid $60,000 CAD per year.While this is an office-based position, until further notice, this will be a work from home position, with in-person office attendance ... Show more

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Technical Analyst Intern

interactoronto, on, Canada

At Interac, we protect both - driving trust, security, and inclusion, so our digital economy thrives.Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity v... Show more

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Technical Business Systems Analyst

Akkodistoronto, on, Canada

Position: Business Systems Analyst (Spark/Big Data)/Technical Business Systems Analyst.Duration: 6 month assignment (contract).Engagement Model: Professional Services Engagement – B2B (Incorporated... Show more

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ServiceNow CMDB Technical Analyst

Spectraforcetoronto, on, Canada

ServiceNow CMDB administration and data quality define this Technical Analyst role, working hybrid onsite one to two days weekly in Toronto or Scarborough.The client seeks an experienced ServiceNow... Show more

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Technical Analyst, Disability Claims

iA Financial Grouptoronto, on, Canada

Technical Analyst, Disability Claims.Are you passionate about customer service and looking to contribute to an organization whose mission is to help clients feel confident and secure about their fu... Show more

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Onsite Technical Support Analyst

TD Bank Grouptoronto, on, Canada

Support TD employees onsite in Toronto using hardware troubleshooting and customer service skills across rotational weekday shifts.Deliver practical technology assistance.As an IT Operations Analys... Show more

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Technical Support Analyst

ICEStoronto, on, Canada
Full-time, TemporaryFull-time, Temporary

ICES is a world-leading health research and analytics institute.With a wealth of data and analytic expertise, we create trusted evidence that has changed health policy and practice and helps ensure... Show more

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Technical Analyst (Equities)

Scotiabanktoronto, on, Canada

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Global Banking and Markets Engineering (GBME) is the fast-moving, award-winning technology engi... Show more

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Technical Systems Analyst

Tekgence Inctoronto, on, Canada

We are looking for a Technical Systems Analyst with strong experience in HP NonStop (Tandem) systems, COBOL development, and application support.The candidate will be responsible for developing, en... Show more

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Senior Technical Analyst

Humber-River-Healthtoronto, on, Canada
Full-timeFull-time

Build your career at the hospital that’s building for the future.Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can chan... Show more

 • Promoted • New!

Technical Support Analyst

YouPotentialtoronto, on, Canada
Full-timeFull-time

Job Board / Technical Support Analyst.Yonge Street, Toronto, Ontario, Canada, M2N 6L9.The Support Analyst is responsible for providing first-line technical and operational support across internal s... Show more

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Technical Analyst

Manion Wilkins & Associates Ltd.toronto, on, Canada

At Manion, we believe people thrive when they are supported at work, at home, and in their communities.That is why we have built a workplace rooted in trust, collaboration, and care, where your con... Show more

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Technical Support Analyst

Bayshore HealthCaretoronto, on, Canada

Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company.Bayshore HealthCare is proud to showcase its achievement as ... Show more

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Technical Support Analyst

TECSYS Inc.toronto, on, Canada
PermanentPermanent

At Tecsys, the software we deliver keeps hospitals, pharmacies and distributors supplied with what they need, when they need it.Every role here connects to that outcome.As a Technical Support Analy... Show more

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Technical Business Analyst

Insight Globaltoronto, on, Canada

Insight Global is seeking an experienced Technical Business Analyst to support a major KYC modernization and new application development initiative within Commercial Banking.This person will bridge... Show more

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Financial Systems Technical Analyst

Mattamy Asset Managementtoronto, on, Canada
Full-timeFull-time

Toronto, Ontario or Etobicoke, Ontario – Hybrid (4 days/week in office).Director, OneStream Technologies.At Mattamy Asset Management (MAM), everyone has an important role to play in our shared succ... Show more

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Technical Support Analyst

Technical Support Analyst

QWealth Partnershiptoronto, on, Canada
4 hours ago
Job description

Role Purpose

The Support Analyst is responsible for providing first-line technical and operational support across internal systems and partner-facing platforms. This role ensures that issues are triaged, investigated, documented, and resolved efficiently while maintaining a strong service-oriented mindset.

The Support Analyst acts as a bridge between end users and the development team, ensuring that problems are clearly articulated, reproducible, and resolved in a timely manner.

Core Responsibilities

Issue Triage & Resolution

  • Monitor and respond to incoming support tickets.
  • Troubleshoot system, data, and user-related issues.
  • Reproduce reported bugs and document findings clearly.
  • Resolve straightforward issues independently and escalate complex ones appropriately.

Communication

  • Serve as a professional point of contact for internal teams and/or partners.
  • Provide timely updates on ticket status and expected timelines.
  • Translate technical explanations into clear, business-friendly language.

Testing & Validation

  • Assist in testing new features and enhancements prior to release.
  • Validate fixes and confirm issue resolution before closing tickets.
  • Provide structured feedback to developers.

Documentation

  • Maintain detailed ticket records and troubleshooting notes.
  • Contribute to internal knowledge base documentation.
  • Help identify recurring issues and recommend process improvements.

Qualifications

  • 2-4 years of experience in technical support, operations support, or application support.
  • Strong troubleshooting and analytical skills.
  • Familiarity with ticketing systems (e.g., Freshdesk).
  • Ability to work independently while knowing when to elevate.
  • Clear written and verbal communication skills.

What Success Looks Like

  • Tickets are handled promptly and accurately.
  • Issues are well-documented and reproducible.
  • Developers receive clear information to resolve bugs efficiently.
  • Users feel informed and supported.

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