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Technical analyst Jobs in Markham, ON

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Last updated: 20 days ago
Technical Support Analyst

Technical Support Analyst

BGISMarkham, ON, Canada
Full-time
The Technical Support Analyst is responsible for providing technical assistance and support to end users, ensuring prompt resolution of a wide range of requests including hardware, software, printi...Show moreLast updated: 30+ days ago
Business & Technical Analyst

Business & Technical Analyst

AstellasMarkham, ON, Canada
Full-time
At Astellas, we strive to become a cutting-edge, value-driven life science innovator.This means working at the forefront of healthcare change to turn innovative science into VALUE for patients.What...Show moreLast updated: 30+ days ago
  • Promoted
AP Analyst

AP Analyst

The Mason Group Incscarborough, ontario, Canada
Permanent
Our client is looking to hire an AP analyst.The company is privately owned and operated with a focus on general contracting, construction and project management. Duties of the AP Analyst is as follo...Show moreLast updated: 20 days ago
Senior Technical Analyst

Senior Technical Analyst

ScotiabankScarborough, ON, CA
Full-time
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.As a Senior Technical Analyst, you will be responsible for managing Linux and Solaris patching ...Show moreLast updated: 30+ days ago
Technical Support Analyst

Technical Support Analyst

Computer TalkMarkham, Ontario
Full-time
ComputerTalk is growing at a rapid rate and we are looking for exceptional talent to add to our team.The environment is dynamic, challenging, exciting, and rewarding. We attribute our success to the...Show moreLast updated: 30+ days ago
Technical Support Analyst

Technical Support Analyst

Onico SolutionsRichmond Hill, Ontario, CA
Remote
Permanent
The Technical Support Analyst is responsible for providing technical support via phone, email or portal for our client’s end users and systems. Provide first level analysis of an incident and / or a s...Show moreLast updated: 30+ days ago
Senior Systems Analyst

Senior Systems Analyst

Randstad CanadaNorth York, Ontario, CA
Temporary
Quick Apply
Do you have 5+ years of experience as business systems analyst or a Functional consultant role within an IT Department? Do you have 5+ years of experience Strong understanding of Product Informatio...Show moreLast updated: 30+ days ago
Technical Support Analyst

Technical Support Analyst

Juventus ConsultingNorth York, Ontario
Full-time
We are looking for an Intermediate desktop Support Analyst to help upgrade PCs from Windows 7 to Windows 10.So essentially imaging PCs and delivering them. Windows 7 and Windows 10 in depth knowledg...Show moreLast updated: 30+ days ago
Business & Technical Analyst, Adobe – Journey Orchestration

Business & Technical Analyst, Adobe – Journey Orchestration

Astellas Pharma Inc.Markham, ON
Full-time
At Astellas, we strive to become a cutting-edge, value-driven life science innovator.This means working at the forefront of healthcare change to turn innovative science into VALUE for patients.What...Show moreLast updated: 30+ days ago
Senior Programmer Analyst - Amico Corporation

Senior Programmer Analyst - Amico Corporation

AmicoRichmond Hill, ON, Canada
Full-time
The Amico group of companies is looking to fill the on-site role of .To join our growing team, please review the list of responsibilities and qualifications. We look forward to reviewing your resume...Show moreLast updated: 30+ days ago
Cloud Technical Lead

Cloud Technical Lead

TrimbleRichmond Hill, Ontario (Applanix), Canada
Full-time
Architect the Future : Lead Our Cloud Evolution as a Hands-On Technical Lead!.Ready to bridge the gap between visionary architecture and hands-on execution? As our Cloud Technical Lead, you will spe...Show moreLast updated: 30+ days ago
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Technical Support Analyst

Technical Support Analyst

BGISMarkham, ON, Canada
30+ days ago
Job type
  • Full-time
Job description

SUMMARY

The Technical Support Analyst is responsible for providing technical assistance and support to end users, ensuring prompt resolution of a wide range of requests including hardware, software, printing and networking issues. In addition, the incumbent is expected to test and deploy new hardware and software as part of an ad-hoc request or as part of a major project. The Technical Support Analyst will action assigned tickets ensuring they are closed in a timely manner to meet SLAs.

KEY DUTIES & RESPONSIBILITIES

Desktop Support

  • Provides desktop support to all end users ensuring computers and installed software operate seamlessly with diverse systems including associated validation systems, file servers, email servers, applications servers, etc. Support calls range from general PC and software questions to resolution of technical operating systems and hardware issues.
  • Administers support requests via the IT ticket tracking system. Logs status information and resolution details. Responds to and resolves issues within the assigned completion date.
  • Sets up, configures, supports, and maintains mobile devices (Android / iPhone / Tablets).

Problem determination and Solutioning

  • Analyzes, assesses, and diagnoses issues and defects by asking probing questions through to troubleshooting and resolution. Issues may be operating system / hardware / software / network / application / virus / server related.
  • Identifies solutions for continuous improvement of system processes and procedures including the effective operation of desktop hardware and software changes and upgrades. This includes testing of computer systems and peripherals within established standards and guidelines before deployment.
  • Resolves all network-related problems such as network login issues, machine connectivity issues, etc. Collaborate with the IT team to escalate and address complex problems.
  • Application Maintenance, Policies and Documentation

  • Assists with project hardware pilots, merger and acquisition activities and provides hardware setups when requested.
  • Completes the tracking of assets (laptops / mobile devices) within the IT ticket tracking system in a timely manner.
  • Adheres to IT policies and procedures.
  • Other

  • Maintains knowledge of technology innovations and trends.
  • Other duties as assigned.
  • KNOWLEDGE & SKILLS

  • 2+ years of experience in a desktop support, IT support, or comparable role.
  • Highly developed troubleshooting / problem solving skills.
  • Experienced supporting a wide range of applications, hardware and software.
  • In depth knowledge of the latest Windows operating systems.
  • In depth knowledge supporting Windows applications (Word, Excel, Outlook, Teams, Internet Explorer / Edge, .
  • Comprehensive knowledge of local and wide area networking (. TCP / IP, DHCP, DNS, VPN, .
  • Hands-on experience administering Microsoft 365.
  • Hands-on experience administering device endpoint management tools (. SCCM, InTune).
  • Knowledge of Microsoft Active Directory and / or Entra ID.
  • Knowledge of Windows Autopilot.
  • Knowledge of security practices and tools.
  • Knowledge of Microsoft Azure and / or AWS is nice to have.
  • Knowledge of macOS is nice to have.
  • Motivated and technical individual with experience in many aspects of Information Technology.
  • Ability to work effectively under pressure and manage multiple, concurrent, and conflicting priorities and deadlines.
  • Ability to work independently with minimal supervision and in a team environment.
  • Excellent customer service skills.
  • Licenses and / or Professional Accreditation

  • Microsoft Azure or 365 certifications (asset)
  • CompTIA certifications (A+, Network+, Security+, (asset)
  • This is a regular, full-time position with a salary range of $45,968 - $57,461 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education, professional designations and performance related to this role.

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