Program Jobs in Markham, ON

Description

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CUSTOMER

• Provide FCRM research, evaluation, operational, reporting and/or analytical support in oversight, advisory services and control function to business (FCRM) partners, in a timely manner
• Co-ordinate requests to and from, business (FCRM) partners
• Assist in the preparation of summaries, communications, reports and presentations for management, regulators, and other internal and external stakeholders
• Recommend responses to enterprise FCRM Program questions and immediately escalate any sensitive issues according to departmental procedures
• Analyze data and draw conclusions to meet program health reporting requirements
• Analyze emerging trends pertaining to regulatory changes, reporting or other departmental functions and provide recommendations to enhance or rectify FCRM related gaps, issues and enhancements
• Proactively identify matters requiring additional review, escalation, and liaise with appropriate staff to resolve, as appropriate
• Coordinate tracking and reporting of FCRM function initiatives and programs

SHAREHOLDER

• Prioritize and manage own workload to meet SLA requirements for service and productivity
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
• Protect the interests of the organization – identify and manage risks, and escalate non-standard, high-risk transactions / activities as necessary
• Acquire and apply expertise in the FCRM discipline, provide guidance, assistance and direction to other FCRM partners
• Identify, recommend and effectively execute standard practices applicable to the FCRM discipline
• Keep abreast of emerging issues, trends, and evolving regulatory requirements
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Adhere to internal policies/procedures and applicable regulatory guidelines
• Coordinate with other FCRM partners and compliance partners to ensure consistence in the application of FCRM

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand champion for your function and the bank, both internally and/or externally
• Grow knowledge of the business, related tools and techniques

BREADTH & DEPTH

• Experienced professional role providing specialized guidance/ assistance/support to functions/FCRM teams
• Independently perform activities from end to end
• Require advanced understanding of a range of product and services, processes, procedures, systems and concepts within their own area of specialty and integration points with related areas
• Manage ambiguity, and apply judgement to identify, troubleshoot and resolve ongoing business and operational issues
• Interpret and administer policies, adopts and implements business process improvements
• Guided by practices, procedures and operating plans, makes process and capacity management decisions to ensure ongoing operations
• Moderate level of complexity in operational / reporting / process and/or analysis function requiring a short to medium term focus
• Generally, reports to a Manager/Senior Manager Specialized FCRM

EXPERIENCE & EDUCATION

• Undergraduate degree or equivalent work experience
• 3+ years experience

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet