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Program director Jobs in Toronto, ON

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Program director • toronto on

Last updated: 3 days ago
  • Promoted
Senior Program Director

Senior Program Director

Jolera Inc.Toronto C6A, ON, Canada
Full-time
Reporting to the Senior Director of Program Delivery , the Senior Program Director will spearhead the management and development of customer relationships within a designated portfolio of accounts....Show moreLast updated: 30+ days ago
Service Delivery Director / Program Director

Service Delivery Director / Program Director

System CanadaToronto, ON, CA
Full-time +1
Service Delivery Director / Program Director.System Canada resources have a broad range of skills in different technologies. The large skill-set has been made possible by a conscious focus on streng...Show moreLast updated: 30+ days ago
  • Promoted
Director, Program Management

Director, Program Management

The Salvation ArmyToronto, Canada
Full-time
Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help m...Show moreLast updated: 21 days ago
Senior Manager / Director, Program Manager / Director

Senior Manager / Director, Program Manager / Director

KPMG LLP CanadaToronto, ON, CA
Full-time
At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause : turning insight into opportunity for clients and communities around the world.The Delivery Service...Show moreLast updated: 30+ days ago
Program Director

Program Director

SimCorpToronto, ON, CA
Full-time
Get AI-powered advice on this job and more exclusive features.Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious...Show moreLast updated: 30+ days ago
Program Director

Program Director

Ontario Camps AssociationToronto, ON, CA
Full-time
Camp Kirk empowers neurodiverse kids and youth to reach their potential through.Within a small and nurturing community, our programs. Camp Kirk supports neurodiverse kids and youth, ages 7-17.The Pr...Show moreLast updated: 30+ days ago
  • Promoted
Director, Program Management

Director, Program Management

The Salvation Army InternationalToronto, Canada
Full-time
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda.Building on our roots as a world-wide Christian church, each year we help more than 2 ...Show moreLast updated: 23 days ago
Program Director

Program Director

Havas CX CanadaToronto, ON, CA
Full-time
Director of People, Talent Operations at Havas.Program Directors at Havas CX have two primary objectives : 1 - Define the vision and structure of client programs and overseeing its execution by our ...Show moreLast updated: 30+ days ago
Program Director, Interiors

Program Director, Interiors

BGISToronto, Ontario, Canada
Full-time
BGIS is a leading provider of customized facility management and real estate services.With our combined team of over 6 500 globally we relentlessly focus on enabling innovation through the services...Show moreLast updated: 30+ days ago
Director, Program Management

Director, Program Management

ManulifeToronto, Ontario, Canada
Full-time
Manulifes transition toward a unified customer-centric digital ecosystem.This leader will drive strategic planning cross-functional alignment and execution of multi-year initiatives that enable sca...Show moreLast updated: 30+ days ago
Launch Program Director

Launch Program Director

PheedLoop Inc.Toronto, ON, CA
Full-time
Canadian startup with the mission to develop Canada's first sovereign space launch and end-to-end space missions capability. With divisions ranging from rocket propulsion and spaceports, to satellit...Show moreLast updated: 30+ days ago
Senior Program Director

Senior Program Director

JoleraToronto, ON, CA
Full-time
Reporting to the Senior Director of Program Delivery,.Acting as a trusted advisor to key stakeholders, this individual will safeguard and strategically grow Jolera’s presence, while also taking on ...Show moreLast updated: 30+ days ago
  • Promoted
Program Director, Redevelopment

Program Director, Redevelopment

BaycrestToronto C6A, ON, Canada
Full-time +1
Program Director, Redevelopment.The Redevelopment Team is responsible for the planning and delivery of capital and other redevelopment projects across the Baycrest campus including Baycrest Hospita...Show moreLast updated: 30+ days ago
Senior Manager / Director, Program Manager / Director

Senior Manager / Director, Program Manager / Director

KPMG CanadaToronto, ON, CA
Full-time
Senior Manager / Director, Program Manager / Director.Senior Manager / Director, Program Manager / Director.At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause...Show moreLast updated: 30+ days ago
  • Promoted
Director, Financial Crime Program

Director, Financial Crime Program

Manulife Insurance MalaysiaToronto C6A, ON, Canada
Remote
Full-time
Nous utilisons des • •pour fournir des statistiques qui nous aident à vous offrir la meilleure expérience sur note site.Vous y trouverez des renseignements sur les témoins, ou vous pouvez les désac...Show moreLast updated: 17 days ago
Global ERP Program Director

Global ERP Program Director

RBCToronto, ON, CA
Full-time
A major financial institution in Toronto is seeking a Senior Director of ERP Program Management to lead the global ERP implementation. This role requires overseeing integration, governance, and prog...Show moreLast updated: 15 days ago
Director, Financial Crime Program

Director, Financial Crime Program

Manulife FinancialToronto, ON, CA
Full-time
Manulife is committed to maintaining the highest standards of integrity and compliance in financial crime prevention.We are seeking a Director, Financial Crime Program to support our Deputy Global ...Show moreLast updated: 3 days ago
Senior Manager / Director, Program Manager / Director

Senior Manager / Director, Program Manager / Director

KPMGToronto, Ontario, Canada
Full-time
At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause : turning insight into opportunity for clients and communities around the world.The Delivery Service...Show moreLast updated: 30+ days ago
Senior Director, Program Management

Senior Director, Program Management

CIBCToronto, ON, CA
Full-time
We’re building a relationship‑oriented bank for the modern world.We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strength...Show moreLast updated: 18 days ago
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Senior Program Director

Senior Program Director

Jolera Inc.Toronto C6A, ON, Canada
30+ days ago
Job type
  • Full-time
Job description

Position Overview

Reporting to the Senior Director of Program Delivery , the Senior Program Director will spearhead the management and development of customer relationships within a designated portfolio of accounts. Acting as a trusted advisor to key stakeholders, this individual will safeguard and strategically grow Jolera’s presence, while also taking on Virtual CIO responsibilities – from pre‑sales through to full‑scale delivery and execution.

Ideal candidates will possess a solid foundation in IT Service Management , exceptional communications capabilities and a demonstrated history of achieving customer success. This is a senior‑level role for a results‑driven professional capable of blending a strong customer focus with sound business acumen and technical proficiency. A significant part of this role involves helping customers align technology solutions with their overarching business objectives and leading transformative strategies that drive organizational change. Extensive background in large‑scale private equity transformations—particularly in sophisticated manufacturing environments— is highly preferred. Frequent travel across Canada, the USA and Europe is required.

Key Responsibilities

Customer Technology Leadership & Stewardship

  • Collaborate with Jolera Operations, Architects and Leadership teams to anticipate and respond to customer technology needs.
  • Conduct strategic technology planning sessions with key customer stakeholders to ensure alignment with business goals.
  • Provide consistent, proactive updates to both internal teams and customers, tracking and managing technology initiatives.
  • Maintain a holistic overview of each customer’s current IT landscape and work with them to map out an ideal technology future state.
  • Partner with senior customer executives to define and drive robust IT Strategic Plans that support targeted business outcomes.
  • Oversee customer onboarding, technology projects and other strategic undertakings, ensuring smooth coordination between Jolera teams and customer stakeholders.

Customer Administration & Business Support

  • Manage customer agreements, including negotiation and renewals.
  • Address and resolve customer concerns proactively, focusing on solution‑driven actions.
  • Oversee invoicing, reporting and financial administration to guarantee accuracy and punctuality.
  • Ensure the CRM system is consistently updated with comprehensive customer data, including contacts, opportunities and contracts.

    • Customer Relationship Management & Development

  • Establish and foster strong relationships with key customer executives, becoming the primary contact for IT strategy and service‑related inquiries.
  • Lead strategic customer engagement by collaborating with internal teams to meet and exceed customer needs.
  • Maintain productive relationships with third‑party vendors and partners, ensuring alignment with customer requirements.
  • Stay informed of customer business developments to proactively identify and address emerging needs.
  • Ensure continual engagement by issuing timely invitations to events, acknowledging special occasions and offering personalized gestures of appreciation.

    • Senior Leadership Responsibilities

  • Serve as a senior advisor, providing thought leadership on IT strategy, business transformation and organizational change management.
  • Demonstrate executive presence and articulate complex IT concepts for both technical and non‑technical audiences at all organizational levels.
  • Champion the incorporation of business transformation and change management principles in client engagements, particularly within large, multifaceted settings.
  • Mentor junior team members to cultivate a high‑performance, customer‑centric culture.
  • Drive innovation and ongoing enhancements to both internal operations and customer solutions.

    • Requirements

  • 10+ years of relevant IT experience with at least 5+ years in a senior leadership or director role, managing customer accounts and delivering strategic business outcomes.
  • Proven success in business transformation, change management, and strategic IT planning for large, complex organizations—experience in manufacturing or private equity is especially beneficial.
  • Advanced knowledge of ITIL and IT Service Management best practices.
  • Proficiency in sales and negotiation, with a history of growing revenue and boosting customer satisfaction.
  • Excellent communication and presentation skills suited for engaging with executive leaders and building strong customer relationships.
  • Strong organizational and time‑management skills, capable of overseeing multiple strategic initiatives simultaneously.
  • Thorough understanding of IT systems and infrastructure, supporting effective collaboration with technical teams and clients.
  • A customer‑centric mindset that balances client needs with company objectives to drive measurable results.
  • Demonstrated ability to influence key stakeholders, manage large‑scale projects, and navigate complex decision‑making environments.
  • High degree of resourcefulness and a solution‑oriented approach to problem‑solving.
  • Academic background in business administration, sales, marketing, or a related field.
  • Willingness and ability to travel throughout Canada, the USA, and Europe as necessary.

    • What We Offer

  • Hybrid / Remote opportunity.
  • A competitive salary and benefits package that appreciates your worth.
  • Perks that make every day a bit more special.
  • Opportunities for professional growth and development that will push your career to new heights.

    • At Jolera, we are committed to creating a diverse, equal and inclusive. Our goal is to attract and retain the best talent while embracing diversity in all its forms. We value and respect differences in ethnic background, gender, age, religion, identity, disability, or any other characteristic protected by applicable law.

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