It Jobs in Ottawa, ON

Our client is seeking an On-Site IT Support Specialist to deliver hands-on technical support in an active, multi-server enterprise environment. In this role, you will maintain core workstation infrastructure and support specialized endpoint hardware—including interactive self-service kiosks, transactional printers, and peripheral devices.

This position is ideal for an adaptable problem-solver who enjoys hands-on field troubleshooting, routine system deployments, and direct user engagement in a high-uptime operational setting.

Advantages
- Diverse Skills: Gain expertise in multiple areas like server environments and specialized systems.
- Problem-Solving Focus: Daily challenges keep you sharp and offer continuous learning.
- Continuous Development: Stay updated on emerging tech for ongoing growth.
- Varied Tasks: Enjoy a mix of user support and system maintenance.
- Growth Opportunities: Pursue certifications and project experience for career advancement.

Responsibilities
- Provide immediate, effective resolution to help desk service requests, diagnosing issues with user workstations, software, and communication hardware.
- Install, configure, and maintain industry-specific operational hardware, including boarding pass printers, bag tag printers, displays, and common-use kiosks.
- Support and troubleshoot client-specific operational technologies, such as Building Management and Operations Systems.
- Troubleshoot, maintain, and optimize Corporate Systems, including Windows environments, Active Directory, Exchange (on-premises and Cloud), storage networks, and remote work solutions.
- Maintain, configure, and troubleshoot WAN/LAN systems, communication servers, routers, and switches to ensure seamless network operations.
- Manage user account lifecycles, access permissions, and passwords while maintaining overall server security.
- Perform proactive system maintenance, apply operating system updates/patches, and execute configuration changes.
- Analyze system logs to identify potential issues and compile detailed daily IT operations reports.
- Support IT procurement and administration by assisting with ordering supplies, managing hardware inventory, and tracking software licensing.
- Implement new technology solutions for evolving business needs and stay updated on emerging IT trends.

Qualifications
- University degree or college diploma in Computer Technology, Computer Science, or a related discipline (or an equivalent combination of formal education and a minimum of 3 years of hands-on IT support experience).
- Demonstrated ability to diagnose and resolve issues across operating systems, enterprise applications, PC hardware, and network peripherals.
- Strong working grasp of foundational IT concepts—including networking fundamentals (LAN/WAN), Commercial Off-The-Shelf (COTS) software/hardware deployment, systems evaluation, and IT security best practices.
- Valid Ontario Class G driver’s license (or Québec Class 5 equivalent) with a clean driver’s abstract issued within the last 30 days.
- Excellent verbal and written English communication skills, with a proven ability to deliver clear technical support to end-users.

Assets (Preferred Qualifications)
- Professional proficiency in both English and French (oral and written).
- ITIL Foundation certification (or higher).
- Prior experience participating in IT deployments, infrastructure upgrades, or technology rollout projects.

Summary
If you meet the above-listed criteria, register for a Randstad account online if you have not yet registered, and please apply directly online. We appreciate all applicants and those interested in this opportunity, however, only those with relevant experience will be considered.

We look forward to hearing from you!

Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures that must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.