Talent.com
Flexstaf IT
Technical Support AnalystFlexstaf IT • Ottawa, ON, Canada
Technical Support Analyst

Technical Support Analyst

Flexstaf IT • Ottawa, ON, Canada
4 days ago
Job type
  • Full-time
  • Quick Apply
Job description

intermediate IT Support Analyst/Systems Administrator

We are looking for an intermediate level ( 5 years exp) resource to provide full-time, frontline IT support/administration to one of our clients (a global non-profit company). The position would be responsible for day-to-day IT operations, user administration, endpoint support, IT asset management, onboarding/offboarding activities, and contributing to IT standards and documentation. The position is expected to provide regular support during business hours and able to work from their Ottawa office at least two days per week. They will work with a team of 3-4 other support reps. This resource should have a STRONG customer service focused mindset a and have a friendly and easy going and able to work with a wide array of users and team members. They will support up to 500 users and be the first point of contact for level 1 & 2 support.
We can pay $40-$45 per hour (T4), maybe slightly more and looking for

JOB DESCRIPTION

  • Assist in IT operations and support client staff as the first point of contact for troubleshooting of software and hardware issues.
  • Create and modify users' profiles as required following IT standards. Update users' official title and department access when needed.
  • Create and modify users' accesses on client systems. Ensure that users are provided with the correct security and distribution groups. Reset and manage users' passwords when necessary.
  • Provide basic assistance on Active Directory both on-prem and on Azure as well as on other managed devices and services such as DNS, DHCP, RDP, Printing, Firewall, Switches, Office 365
  • Install, configure, and troubleshoot corporate computers.
  • Coach staff in using hardware and software more effectively and efficiently.
  • Support in the management of client's IT Assets (hardware and software) for both inventory and lifecycle purposes.
  • Track IT equipment in the Ottawa office during their lifecycle as per the relevant corporate policies.
  • Update the IT assets inventory with newly procured IT equipment.
  • Ensure that equipment that has reached its end-life is replaced in a timely fashion.
  • Verify that IT equipment is procured with the relevant warranties and that warranties are applied when a repair is needed.
  • Provide the technical aspect of the onboarding and the offboarding of users
  • Provide new user account with appropriate security and distribution groups for each new staff and consultant when required.
  • Setup and configure laptops, accessories, and appropriate software for new employees as per the corporate onboarding package.
  • Conduct briefing on the use of client's IT systems and the IT processes for new employees.
  • Ensure that departing staff have their network and systems access discontinued, their licenses terminated or repurposed, and work with HR to make sure that allocated equipment is timely returned.
  • Assist in the development of corporate standards and the IM/IT strategy
  • Review and recommend technical specifications for new laptop and other IT related equipment purchases and maintain approved models list.
  • Assist in the development of IT-related policies and procedures by providing inputs.
  • Assist in the development and maintenance of IT tutorials and other training materials.
  • Assist in the development and maintenance of IT standards: Forms, lists of approved assets, templates, and any required technical document.
Create a job alert for this search

Technical Support Analyst • Ottawa, ON, Canada

Similar jobs

Construction Technology Analyst

PCL ConstructionOttawa, ON, CA
Full-time

The future you want is within reach.PCL Family of Companies (PCL), we don't just build projects -- we build opportunities, careers and communities.We are 100% employee-owned, every employee has a s... Show more

 • Promoted

Senior SAP S/4HANA Functional Analyst — Remote Support

Cpus Engineering Staffing Solutions Inc.Ottawa, ON, CA
Remote
Full-time

An innovative firm is seeking a detail-oriented Functional Analyst specializing in SAP S/4HANA and Fiori.This exciting opportunity involves providing post-go-live support, enhancing system function... Show more

 • Promoted

Technical Solutions Developer

Banyan SoftwareOttawa, ON, CA
Permanent

Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers.We are on a mission to acquire, build and grow great enterprise softwar... Show more

 • Promoted

Implementation Specialist / Business Analyst

Harris ComputerOttawa, ON, CA
Full-time +1

Implementation Specialist / Business Analyst.Implementation Specialist / Business Analyst.Implementation Specialist / Business Analyst.Implementation Specialist / Business Analyst.Implementation Sp... Show more

 • Promoted

Solutions Integrator

Quarry ConsultingOttawa, Ontario, Canada
Full-time

Our trusted client is looking for a Solutions Integrator to support the decommissioning of its data centre and modernizing application integration architecture.This role will play a critical part i... Show more

 • Promoted

Pre Trade Support Analyst

Aarorn Technologies IncOttawa, ON, CA
Full-time

Role: Pre Trade Support Analyst.Degree in Market Finance; or in IT with strong knowledge of capital markets and Fixed Income products (Mandatory).Experience in support of Front applications for etr... Show more

 • Promoted

Technical Support Engineer

VIAVI SolutionsOttawa, Ontario, Canada
Full-time

VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway.VIAVI is... Show more

 • Promoted

Remote-First Technical Support Manager: Lead & Elevate

commonskuOttawa, ON, CA
Remote
Full-time

A leading software company in Canada is seeking a Technical Support Manager to lead their support function.This role involves both management of a support team and hands-on technical troubleshootin... Show more

 • Promoted

Junior System Support Analyst - Infrastructure

IBMOttawa, Ontario, Canada
Full-time

Junior System Support Analyst - Infrastructure.Junior System Support Analyst - Infrastructure.Junior System Support Analyst - Infrastructure.Junior System Support Analyst - Infrastructure.Get AI-po... Show more

 • Promoted

Ottawa Technology Analyst for Construction

PCL ConstructionOttawa
Full-time

Become a pivotal part of PCL Constructors Inc.Construction Technology Analyst in Ottawa.Your expertise will support innovative technology solutions that drive successful construction operations.In ... Show more

 • Promoted

Support Engineer - Wireless

Huawei CanadaOttawa, Ontario, Canada
Temporary

Huawei Canada has an immediate 12-month contract opening for a Support Engineer.Welcome to the Advanced Wireless Technology Wireless Lab, an epitome of innovation located in Ottawa, Canada.Here, am... Show more

 • Promoted

Technical Support Expert Fortinet

ZoomcarOttawa, ON, CA
Full-time

Fortinet seeks a Technical Support Expert to provide top-notch customer service and technical support.This role is ideal for those enthusiastic about resolving technical challenges with Fortinet’s ... Show more

 • Promoted

Information Technology Private Tutoring Jobs Cantley

SuperprofCantley, Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Bilingual Technical Support Analyst (French/English)

SearchLabsOttawa, ON, CA
Full-time

Bilingual Technical Support Analyst (French/English).Bilingual Technical Support Analyst (French/English).Technical Bilingual (French/English) Support Analyst – Level 1/2.You will be working in a s... Show more

 • Promoted

Technical Support & Integrations Specialist (Hybrid/Remote)

CorfixOttawa
Remote
Full-time

A fast-growing SaaS company in Canada is seeking a Technical Support Specialist to join their team.This entry-level position focuses on providing technical support, troubleshooting customer queries... Show more

 • Promoted

Analyste Support TI pour Ville de Québec

TEHORA inc.Ottawa, Ontario, Canada
Full-time

Intégrez l'équipe de TEHORA comme analyste support TI, offrant une aide essentielle aux infrastructures technologiques de la Ville de Québec.Ce poste hybride privilégie la flexibilité et le travail... Show more

 • Promoted

Network Analyst/Specialist, Level 3

SystematixOttawa, Ontario, Canada
Full-time

Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Systematix.We are Systematix and we are looking for a.The ideal candidate must already possess a sec... Show more

 • Promoted

Healthcare Business Analyst

BuzzClanOttawa, ON, CA
Full-time

Get AI-powered advice on this job and more exclusive features.Direct message the job poster from BuzzClan.My connection request means a job opportunity for you , (Hiring for Senior Java Lead), (UI ... Show more

 • Promoted

Mid-Level Business Analyst Focused on User Needs and System Testing

Exposant 3Ottawa, ON, CA
Full-time

Join a forward-thinking team as a Mid-Level Business Analyst concentrating on user-driven system management.Enhance user experiences through rigorous analysis and effective communication.This role ... Show more

 • Promoted

SyteLine Programmer/Analyst

ASTECOttawa, ON, CA
Full-time

The Programmer Analyst supports Astec Industries’ corporate IT team, focusing on the design, development, and maintenance of customized ERP and related business systems.This hybrid role combines bu... Show more