IT Service Management Consultant

Job Responsibilities

The IT Service Management Consultant will be responsible for on-site and remote support of a customer’s implementation. This is a consulting role with a heavy slant toward the technical aspects of a deployment.

• Provide leadership on the development of the Business Intelligence and architecture, for new service deployment and lifecycle management
• Implement designs, taking into consideration company and industry best practices
• Prepares thorough technical documentation on the systems and programs developed
• Responsible for a leading role in the development of commercial-grade software applications
• Willingness to travel a minimum of 50% – Travel may vary and be irregular in order to meet the objectives of employment and to accommodate the changing needs of the Company

Job Requirements, Essential

• Progressive experience in maintaining, designing and implementing IT infrastructure solutions.
• Project management skills and discipline
• Excellent Report writing skills.
• Strong professional image.
• Ability to focus, work well, and remain even keeled under pressure.
• Excellent analytical, interpersonal, and oral and written communications skills.
• Ability to multi-task and consistently meet key deadlines.
• Ability to work independently and provide quality output with minimal supervision/direction.
• Can communicate and interact effectively at all levels of the organization.

Job Requirements, Desirable

• Programming (HTML, JAVA)
• Database Design
• Bilingualism is a definite asset
• Configuration management and deployment applications
• Microsoft Office suite and Microsoft Project