Dispatch manager Jobs in Etobicoke, ON

Job Summary

The Manager, Scheduling leads the operational implementation and continuous optimization of Porter’s near-to-medium-term flight schedules across both the Embraer E195-E2 and Dash 8-400 fleets. Responsible for translating commercial direction into execution-ready schedules, this role establishes process standardization, manages slot portfolios, leads a dedicated team, and bridges commercial targets with operational feasibility to deliver on our passenger experience standards. Duties & Responsibilities Lead near-to-medium-term schedule refinement and QA routines, ensuring alignment across commercial revenue, operational delivery, CSAT, and NPS metrics Direct, mentor, and build the commercial scheduling team, setting performance goals and establishing a collaborative operational culture Establish standardized workflows and strict operational timelines for weekly, monthly, and seasonal schedule releases, incorporating slot, connection, and aircraft turn parameters Guide the evaluation of short-term and tactical capacity shifts across the network to respond to operational demands and commercial opportunities Serve as the primary scheduling lead with operational units (Crew Planning & Scheduling, Airport Operations, Maintenance, and Revenue Management) to ensure operational feasibility and seamless execution Direct the management and administration of Porter's slot portfolio (PD slot allocation) in the near-to-medium-term window Coordinate schedule publishing and operational timing parameters for charter operations, codeshares, and interline partnerships Develop and execute training programs on scheduling systems across key operational departments to standardize planning best practices Leverage SQL queries and Tableau dashboards to analyze schedule performance, track departmental metrics, and report operational insights Prepare executive-level presentations (PowerPoint / Google Slides) communicating operational scheduling strategies, milestones, and performance results Actively participate in Porter’s Safety Management System (SMS), including identifying and reporting operational hazards/incidents while promoting the Company Safety Policy Behavioural Competencies Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others. Teamwork: Working collaboratively with others to achieve organizational goals. Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers). Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise. Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards. Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus. Exemplifying Integrity: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members and the broader community. Inspiring Others: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy, resilience, and persistence in followers. People Leadership: Assuming a leadership role in helping others achieve excellent results. Leading Change: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond. Qualifications 4–5 years of progressive experience in airline scheduling, short-to-medium-term flight planning, or operational network management Proven leadership experience managing, mentoring, or guiding direct reports or cross-functional teams Demonstrated experience with airline scheduling software platforms (e.g., Sabre, Zulu, NetLine, or equivalent) Hands-on expertise in data analysis tools including SQL query creation, Tableau reporting, and Microsoft PowerPoint/Google Slides Solid understanding of operational constraints, airport slot mechanics, and cross-departmental impacts (Crew, Maintenance, Ground Operations) Familiarity with or interest in leveraging modern data and AI tools for schedule processing and workflow automation Strong organizational and project management skills with a proven track record of meeting strict publishing deadlines University degree or equivalent in Business Administration, Aviation Management, Operations Research, Statistics, or a related quantitative field