Development Jobs in Whistler, BC

Job Summary:

As a key member of the Guest Communications Department in the Product Sales & Services Division, no two days will be the same as you ensure communications excellence. As the Guest Communications Supervisor, you will thrive in an exciting and fast-paced environment as you work for our guests and employees, striving to create the best mountain experience again and again.

Job Specifications:

• Starting Wage: $22.00/hr - $29.04/hr
• Employment Type: Year Round
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: Yes

Job Responsibilities:

• Provide insights on guest experience by analyzing qualitative/unstructured data and identify areas for improvement: This includes our post-trip survey program, guest services feedback forms, social media channels, and enquiries via our department inbox.
• Identify customer insights and market trends and communicate findings at the executive and managerial level. Act as liaison between external research companies, the GX team in Broomfield, and department leaders and establish a structure for regularly sharing GX insights.
• Interact with guests in a positive and professional manner, respond to email enquiries (both internally and externally generated). Social media monitoring and engagement on all channels as needed. Manage Whistler Blackcomb Trip Advisor accounts.
• Building and maintaining strong inter-departmental relationships will be an important focus of the position. Ad-hoc cross-departmental projects.
• Provide training, guidance and support to junior staff. Ensure that scheduling, payroll, cash outs, Employee reviews and progressive discipline are managed appropriately. Coordinate hiring, training and professional development.
• Manage Whistler Blackcomb’s daily weather & operational communications (TOM, weekly activity report, #WBOps tweets, and edits to the Whistler Blackcomb website as need be) including: messaging, composition, recording, and results tracking.
• Ensure accuracy for the Epic Mix App and Lumniplan Updates.
• Work cohesively with Alpine Office, Public Relations and Product, Sales and Services to ensure clear and concise communication.
• Work closely with the PSS leadership team. Coordinate job share’s within the PSS division.

Job Requirements:

• Demonstrate our core values: Be Safe, Do Good, Do Right, Service Others, Drive Value, Have Fun, Be Inclusive
• Exceptional Service Skills
• Superior oral and written communication skills
• Effective conflict resolution skills. Proven strength in problem solving and an ability to make decisions
• Ability to plan and execute projects with minimum supervision
• Advanced spreadsheet (excel) skills
• Statistics course or background
• Proven analytical skills

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.