Client coordinator Jobs in Ajax, ON

Position Title: IT and Cybersecurity Services Lead

Job Posting Deadline for Internal Candidates: October 1, 2026

Employment Status: Permanent full-time

Position Status: This is a Non-Bargaining Unit position.

Vacancy Status: This posting is for an existing vacancy

Hours of Work: Monday - Friday, 35 hours per week

Salary Range: $61,000 -$75,000 commensurate on skills and experience and plus Group Benefits & HOOPP

Position Reports to: Manager, Infrastructure Management & Operations

Primary work location: Oshawa with flexibility to work at other DCHC sites as required.

Organization

Who We Are: Durham Community Health Centre (DCHC) is a registered charitable organization that provides integrated, accessible, and equitable community-based primary care, wellness services, and health education for Durham community members facing barriers to health and well-being.

Who We Serve: DCHC offers equity-focused programs and services for priority populations, including Indigenous peoples, Black communities, 2SLGBTQI+ community members, newcomers to Canada, seniors, and clients without a family doctor. This approach helps community members access both preventive care and care when they are ill.

How We Work: Our interprofessional team includes physicians, nurse practitioners, nurses, counsellors, dietitians, outreach workers, medical secretaries, and administrative staff. Together, we place each client at the centre of care and respond to their needs through integrated clinical care, wellness supports, and health education.

Why Join Now: This is an exciting time to join DCHC as we advance an energizing path toward greater impact in local health care. Guided by our Strategic Plan, Theory of Change, brand, client stories, and resources, we are diversifying, expanding, and strengthening how we serve the community.

Position Overview

At Durham Community Health Centre (DCHC), we are committed to building healthier communities through accessible, high-quality healthcare services. As our technology environment continues to evolve, we are seeking an IT and Cybersecurity Services Coordinator to help ensure our systems, infrastructure, and information assets remain secure, reliable, and aligned with the needs of our staff, clients, and communities.

This is an exciting opportunity for an emerging IT professional with a strong interest in cybersecurity to play a key role in supporting technology operations, digital transformation initiatives, and cybersecurity maturity across a multi-site healthcare organization. The position supports endpoint management, infrastructure operations, cyber risk mitigation, identity and access management, incident response coordination, and continuous improvement initiatives.

Reporting to the Manager, Infrastructure and Operations within the Corporate Services portfolio, the IT and Cybersecurity Services Coordinator supports the secure, reliable, and efficient operation of DCHC's technology environment.

The successful candidate will coordinate the installation, maintenance, lifecycle management, and security of endpoints, servers, network connectivity, cloud services, and related IT assets. The role acts as an internal liaison with DCHC's Managed Service Provider (MSP), supports cybersecurity monitoring and response activities, maintains technology and security records, and contributes to projects that strengthen organizational resilience, privacy, and compliance.

Key Responsibilities:

IT Operations and User Support

· Coordinate the installation, deployment, maintenance, and lifecycle management of laptops, desktops, mobile devices, servers, and networking equipment.

· Provide escalated on-site support for hardware, software, and connectivity issues.

· Maintain technology asset inventories, conduct audits, and manage technology-related supplies.

· Support onboarding and offboarding activities, including device provisioning, asset recovery, account coordination, and technology orientation.

· Assist with procurement, configuration, and deployment of technology equipment and software.

· Develop and maintain IT documentation, standard operating procedures, and knowledge-base resources.

· Support cloud migration initiatives and technology improvement projects.

· Coordinate technology setup and support for organizational events and meetings.

· Work closely with end users to identify solutions that improve efficiency, service delivery, and user experience.

Cybersecurity and Risk Management

• Coordinate day-to-day cybersecurity activities with DCHC's Managed Service Provider and Security Operations Centre.
• Review security alerts, track remediation activities, and maintain evidence of issue resolution.
• Support cybersecurity incident response processes, documentation, escalation, and communication activities.
• Assist with vulnerability management, patch management, endpoint protection, email security, firewall reviews, and security monitoring initiatives.
• Support identity and access management processes, including periodic access reviews and joiner-mover-leaver controls.
• Monitor endpoint compliance and assist in maintaining secure device configurations.
• Coordinate cybersecurity awareness activities, phishing simulations, and employee education initiatives.
• Maintain cybersecurity-related logs, inventories, risk registers, incident records, and audit evidence.
• Support security and privacy reviews for technology procurements, cloud services, vendors, and new projects.
• Assist with business continuity, disaster recovery preparedness, system restoration testing, and tabletop exercises.
• Support accreditation, audit, privacy, and regulatory compliance activities relevant to healthcare organizations.

Required Qualifications:

• Degree in Computer Science, Information Technology, Network Administration, Cybersecurity, or a related field.
• 3-5 years of experience of related experience, or an equivalent combination of education and experience.
• Experience supporting Windows environments and Microsoft 365 applications.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to manage multiple priorities while maintaining a high level of customer service.
• Strong written and verbal communication skills.
• Demonstrated ability to work independently and collaboratively within interdisciplinary teams.
• Excellent organizational and documentation skills.

Preferred Qualifications:

• Foundational knowledge of cybersecurity principles and controls.
• Experience working with an MSP, service desk, or security operations environment.
• Familiarity with Microsoft 365 administration, Microsoft Entra ID, Microsoft Intune, Microsoft Defender, and related cloud technologies.
• Experience maintaining technical documentation, asset inventories, risk registers, and audit evidence.
• Project coordination or project management experience.
• Knowledge of Visio or similar documentation tools.
• Relevant certifications such as:
• CompTIA Security+
• ISC2 Certified in Cybersecurity (CC)
• Microsoft Security Certifications
• Certified Information Systems Security Professional (CISSP), Network+, A+ • CCNA, Microsoft Azure Administrator (AZ-104), TIL Foundation
• Other cybersecurity or infrastructure-related certifications.

Why Join DCHC?

• Meaningful work supporting community-based healthcare.
• Opportunity to develop both IT operations and cybersecurity expertise.
• Exposure to modern cloud, security, and digital transformation initiatives.
• Collaborative and supportive team environment.
• Opportunity to contribute directly to strengthening DCHC's cybersecurity and operational resilience program.
• Competitive compensation and comprehensive benefits package.

Location

This position supports DCHC's multi-site operations across Durham Region and may be required to travel between locations as operational needs dictate. Working conditions include a combination of office, technical support, and equipment deployment activities, including lifting and moving technology equipment (up to 50 lbs. unassisted) when required.

Full vaccination against COVID-19 is mandatory for this position. DCHC will adhere to its duty to accommodate individuals who are unable to be fully vaccinated for a reason protected under human rights legislation.

DCHC encourages applications from individuals who reflect the diversity of the communities served, including Indigenous peoples, racialized persons, persons with disabilities, members of the 2SLGBTQIA+ community, and other equity-deserving groups.

Application Process:

1. We thank all applicants for their interest. Only those selected for an interview will be contacted. Applicant submissions will be kept on file for six months for future consideration.
2. Applicants are encouraged to provide a valid email address for communication purposes. Written correspondence about this job posting may be sent directly to the email address provided on the resume. Applicants are responsible for checking their email regularly.
3. All external hires must successfully complete pre-employment requirements, including reference checks and criminal background checks, including Vulnerable Sector Screening.
4. Please note that AI technology supports the application screening process. All final hiring decisions are made by our recruitment team.

Durham Community Health Centre (DCHC) is committed to creating an inclusive environment that welcomes and celebrates diversity so all employees have the opportunity to thrive. DCHC will comply with all applicable standards under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the Ontario Human Rights Code, and any other applicable legislation. If you have accessibility needs and require alternate formats or other accommodations, please contact our Talent and Culture team at 905-723-0036 or by email at recruiting@durhamchc.ca.