Client coordinator Jobs in Brampton, ON

Job Description

MISSION

The Coordinator, Payroll will ensure timely and accurate processing of all assigned payroll sections, including review of automated hours download, processing changes to employee information, cheque distribution, legislated employee remittances and Records of Employment.

KEY PERFORMANCE METRICS

• Accurate and timely completion of all payroll processes
• Adherence to all relevant policy and legislation
• Ability to maintain high level of confidentiality
• Customer satisfaction, as evidenced by stakeholder feedback

KEY ACCOUNTABILITIES

Functional

• Collect, review and download all data related to hours worked from relevant systems
• Execute all payroll functions for assigned employee groups
• Receive, review and action employee information changes
• Liaise with client groups regarding payroll issues
• Maintain personnel files, including filing and/or digitizing
• Transmit Records of Employment; respond to all government agency inquiries
• Prepare ad hoc payroll reports
• Prepare or support manual journal entries, as required
• Prepare and distribute relevant payroll documents such as T4s and paystubs
• Respond to external employment verification requests
• Act as an advocate for the customer by placing them at the forefront of all decision-making and design processes
• Proactively identify and anticipate customer expectations and needs
• Embrace and seek out technology that creates high tech and high touch solutions for Indigo’s customers
• Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them

People

• Collaborate with others to drive flexible and iterative solutions, quickly and easily
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
• Help others see the impacts of their efforts and proactively engage other functions to get input
• Encourage others to freely share their point of view and be open to feedback

Cultural

• Model Indigo’s beliefs and convey a positive image in everything you do
• Celebrate diversity of thought and have an open mindset
• Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
• Embrace, champion and influence change through your team and/or the organization

SCOPE

Reports to: Manager, Payroll

Manager once Removed (MOR): Vice President & Controller

KEY RELATIONSHIPS

Internal:

• Finance
• Human Resources
• Consumer Experience
• Supply Chain

External:

• Government agencies/services
• UKG

Qualifications

Work Experience / Education / Certifications

• Degree or diploma in Accounting, Finance or Human Resources
• 3 years’ experience in a similar role
• PCP Certification considered an asset
• Experience with UKG payroll platform preferred

Competencies / Skills / Attributes

• Intermediate proficiency in Microsoft Office suite of programs, specifically Excel and Outlook
• Thorough understanding of all relevant provincial and federal employment legislation
• Demonstrated problem solving skills
• Excellent communication skills, both written and verbal
• Superior customer service skills

Additional Information

At Indigo, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca.

This posting is for a current opportunity within Indigo.