Superuser and At-the-Elbow Support Coordinator, HIS

Job Description

Osler is driven by a strategic Vision to go beyond for our people and communities. As part of this commitment, we are embarking on an exciting digital transformation to implement a new, modernized hospital information system (HIS). Our dedicated HIS team will collaborate closely with our trusted HIS vendor (Epic) and internal subject matter experts to develop a fully functional system that will empower us to deliver exceptional care and services.

The Super User / At-the-Elbow Support Coordinator is responsible for planning and coordinating Super User schedules to support go-live activities. This role is part of the HIS project structure and reports to the Manager, Digital Health Transformation, working in close partnership with operational leadership, the Manager, Training. The position supports the Super User program by maintaining an accurate roster, ensuring appropriate coverage by role and area, and coordinating Super User recruitment, onboarding, offboarding and role expectations. The incumbent collaborates closely with Project Unify and operational leaders to support shift schedules, facilitates monthly Super User meetings, maintains centralized resources, and coordinates go-live support models. The role also provides escalation support and assists with issue identification, escalation and resolution during go-live and stabilization periods.

Accountabilities :

• Allocates, calls and schedules superuser and at the elbow staff in accordance with the unit operational requirements, standardized processes, policies and procedures
• Works in a time sensitive and deadline driven environment
• Works with multiple stakeholders to manage an effective schedule, through the use of a computerized schedule system
• Participate in an on-call rotation to provide 24 / 7 support
• Work extended hours (days, evenings, nights, weekends) as required
• Maintain an accurate Super User roster
• Ensure appropriate Super User coverage by role and area, referencing recommended volumes
• Coordinate Super User back-filling after staff departures and onboard new Super Users by assisting to coordinate training, providing tools and scheduling
• Schedule monthly Super User meetings, meetings, track attendance and post materials
• Maintain a centralized SharePoint repository and ensure access for all Super Users
• Partner with the Training Manager and operational leaders to integrate Super Users into ongoing training
• Coordinate the Super User go-live support model and scheduling
• Support issue identification, escalation and resolution during go-live and stabilization

Qualifications

Additional Information

Hours : Currently days (subject to change in accordance with operational requirements)

Salary Range : $62,029.50 - $77,532.00

Application deadline : February 26, 2026

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Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at human.resources@williamoslerhs.ca .

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.