Client coordinator Jobs in Cambridge, ON

People, Place, Prosperity

Working within our Strategic Plan, Cambridge Connected, and committing to our values of Integrity, Respect, Inclusiveness and Service, the successful candidate will work together to help the City of Cambridge achieve our vision: A place for people to prosper – alive with opportunity.

Job Profile

There is a permanent opening within the Recreation and Culture Division, Community Development Department available immediately. Reporting to the Supervisor of Recreation – Children & Youth, this position will provide leadership and support to contract, part-time and volunteer support staff to ensure quality program delivery and excellent customer service to meet current and changing needs of the community. The primary function will include children & youth programming, working with community groups and volunteer management.

What you will be doing

• Guided by the Strategic Plan and related documents, lead the design, development, and delivery of child/youth programs that respond to community needs and are in compliance with all applicable legislation and City corporate, departmental, and divisional policies, procedures, and standards.
• Plan and deliver proactive programming informed by economic, social, recreational and fitness trends, community needs assessments and ongoing program evaluation.
• Advance equitable, accessible, and inclusive programming by identifying and reducing barriers to participation and ensuring programs reflect the diverse needs and experiences of the community.
• Conduct ongoing research and maintain knowledge of sector and industry trends contributing to benchmarking, best practices, and continuous improvement within the portfolio.
• Monitor, report on and analyze program performance and data, including participant enrollment, capacity utilization, revenue, and expenses.
• Incident/accident reporting and communication in accordance with City policies and risk management protocols.
• Participates in risk management process identifying, assessing, and controlling financial, legal, strategic, and security risks in assigned areas
• Support the implementation of quality assurance standards including staff and volunteer training and development, performance measurement and the development, review, and evaluation of policies and procedures.
• Build and maintain effective relationships with internal/external partners and stakeholders to ensure high quality programming.
• Purchase and manage inventory and functionality of supplies, equipment, uniforms, and program materials
• Assists Supervisor with the preparation, forecasting, monitoring, and reporting of expenses, revenues, and outcomes in budget and grants
• In collaboration with Human Resources and the Supervisor, support the recruitment, training, supervision, and retention of contract instructors, part time staff and volunteers.
• Assist with the planning, delivery and documentation of staff and volunteer trainings and ongoing monitoring of staff certifications
• Deliver strategies to increase customer recruitment and retention through continuous improvement of customer experience. Timely and appropriate follow-up with customer concerns, requests, and inquiries.
• Support customer registration processes including monitoring and program capacity recommendations as required.

Education

Post-secondary diploma in Recreation & Leisure or equivalent

Experience and Knowledge

• A minimum of 2-3 years’ experience in Child/Youth Recreation Programming, Volunteer Management, and working with Community Groups

• Experience with ActiveNet or other registration software and Volunteer Management software

We are looking for these certificates

High Five - Principles of Healthy Child DevelopmentStandard First Aid with CPR C and AED

We will ask you for these items if you are hired

Current and valid Police Vulnerable Sector Check to be provided prior to commencement in this position.Proof of your current and valid certificate(s) and/or educational qualifications.Valid G driver's license.Worker Health and Safety Awareness Training Certificate from the Ministry of LabourHigh Five-PHCD Certificate & Standard First Aid, CPR C AED Certificate

Your compensation

This position is within Grade 8 of the inside workers union Salary Schedule and has an annual salary range of $77,605 to $82,501.

Comprehensive benefits package included.
Enrolment in Ontario Municipal Employees Retirement System (OMERS).

Hours of work

The current hours of work are in accordance with the Inside Worker’s Collective Agreement and may be scheduled between Monday to Sunday, seven (7) hours per day, thirty-five (35) hours per week, from 6:00 am to 11:00 pm as established per the Collective Agreement.

Advertisement expiration date

Interested candidates should apply at . This posting will close on April 28, 2026.

Accommodation needs and protection of privacy

The City of Cambridge recognizes and appreciates diversity and inclusion enhances our public value commitment.

We strive to create an accessible and inclusive experience and encourage all qualified people to apply, including and especially people from equity-deserving groups. Qualified applicants will receive consideration for employment with honour and respect toward their individual dimensions of diversity.

We strive to remove barriers that may prevent qualified applicants from fully participating in the recruitment and selection process. Accommodation in accordance with the Ontario Human Rights Code and other applicable legislation is available throughout all stages of the recruitment and selection process. Contact to make your needs known in advance.

For more information on our Employment Equity, please read our full .

Personal information collected in relation to the recruitment process is collected under the authority outlined in the Municipal Freedom of Information and Protection of Privacy Act and used solely to determine eligibility for employment with the City of Cambridge only.