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The Service Coordinator at Moduline Homes is responsible for managing and coordinating service, warranty, and repair activities for modular homes. This role serves as a primary point of contact between homeowners, vendors, service technicians, and internal teams to ensure timely, efficient, and high quality resolution of service requests. The ideal candidate is highly organized, customer-focused, and experienced in construction or housing-related service coordination.
RESPONSIBILITIES
Serve as the main point of contact for homeowners regarding service and warranty requests
Receive, document, and track service calls, warranty claims, and repair requests
Schedule and coordinate service technicians, subcontractors, and vendors
Communicate clearly with customers regarding timelines, expectations, and resolutions
Review warranty coverage and determine eligibility of service requests
Maintain accurate service records, work orders, and documentation
Coordinate with production, sales, and installation teams to resolve issues efficiently
Order and track materials or parts required for service work
Ensure all service work meets Moduline Homes' quality standards and safety requirements
Follow up after service completion to ensure customer satisfaction
Assist with reporting, service metrics, and continuous improvement initiatives
QUALIFICATIONS
High school diploma or equivalent required; associate degree or construction-related training preferred
2+ years of experience in service coordination, customer service, warranty administration, or construction-related roles
Knowledge of modular homes, residential construction, or manufactured housing preferred
Strong organizational and time-management skills
Excellent verbal and written communication skills
Ability to manage multiple projects and priorities simultaneously
Proficiency with Microsoft Office and service management software Strong problem-solving skills and attention to detail