Service Coordinator

Job Description

Job Description

SUMMARY

The Service Coordinator at Moduline Homes is responsible for managing and coordinating service, warranty, and repair activities for modular homes. This role serves as a primary point of contact between homeowners, vendors, service technicians, and internal teams to ensure timely, efficient, and high quality resolution of service requests. The ideal candidate is highly organized, customer-focused, and experienced in construction or housing-related service coordination.

RESPONSIBILITIES

• Serve as the main point of contact for homeowners regarding service and warranty requests
• Receive, document, and track service calls, warranty claims, and repair requests
• Schedule and coordinate service technicians, subcontractors, and vendors
• Communicate clearly with customers regarding timelines, expectations, and resolutions
• Review warranty coverage and determine eligibility of service requests
• Maintain accurate service records, work orders, and documentation
• Coordinate with production, sales, and installation teams to resolve issues efficiently
• Order and track materials or parts required for service work
• Ensure all service work meets Moduline Homes' quality standards and safety requirements
• Follow up after service completion to ensure customer satisfaction
• Assist with reporting, service metrics, and continuous improvement initiatives

QUALIFICATIONS

Job Posted by ApplicantPro