Claims processor Jobs in Delta, BC

Job Description

We're looking for a detail-oriented and collaborative **QA/QC Coordinator** to join our quality assurance team. This position is responsible for the continued administration, supervision and monitoring of the adherence of the laboratory operations to the Quality Management System and in conformance with ISO/IEC 17025 and with the policies and procedures set up by Natural Resources Trade Management. This position provides guidance, advises and assists the laboratory on their practices with respect to the requirements of the quality management system and ISO/IEC 17025.

• Works with the lab personnel to continuously improve lab products and services.
• Maintains appropriate Quality Management System documentation control (electronically and hardcopy) with respect to
  accuracy, distribution and retention.
• Maintain, monitor and update the standard/chemical log, equipment list for Energy Minerals Labs.
• In conjunction with the Laboratory and Operation Supervisors, aids in monitoring and maintaining Proficiency testing and Round
  Robin performance for internal and external programs applicable to site testing capabilities.
• Liaise with Quality Systems Manager, Operations Manager and Laboratory and Operations Supervisors to report CAPA with
  respect to laboratory performance in response to customer complaints, claims and internal non-conformances and maintains
  CAPA program to ensure continuous improvement
• Under the direction of the Quality Systems Manager, performs internal audits and necessarily follow up according to NAM internal
  audit schedule (may involve additional site audits as needed)
• Perform special test calculation, data entry and follow up with staff to ensure job completion in a timely manner.
• Assist with method development and validations.
• Provides back-up/overflow to Administrative Assistant positions as needed.
• Support the company code of ethics, quality and safety policies
• Assist lab supervisor/ manager to handle safety and quality issues.
• May be assigned and coordinate special or ad hoc projects as needed

Qualifications

**Experience**

• Minimum 3-5 years of experience in quality assurance, quality control, or inspection coordination
• Proven experience in reviewing and summarizing technical quality requirements and contractual specifications
• Over 3 years previos experience in laboratory and/or minerals operations is required
• Previos experience with ISO/IEC 17025 requirements is preferred
• Previous experience sourcing, assessing, and managing quality control resources and inspectors
• Demonstrated understanding of quality processes, vendor management, and inspection methodologies
• Experience working with multiple stakeholders across different time zones

**Education & Certifications**

• Must have: A minimum of a BSc degree (or equivalent)
• Must have: Business-grade English language proficiency (C1 level)
• Desirable: ISO 17025 Quality Management System (QMS) Internal Auditor certification
• Must have: ISO 9001 Quality Management System (QMS) Internal Auditor certification
• Desirable: Technical qualifications in quality assurance or related disciplines

**Skills & Knowledge (Essential)**

• Highly organized with exceptional ability to prioritize multiple requirements and manage competing deadlines
• Strong verbal and written communication skills with confidence in engaging with clients and team members
• Advanced proficiency in Microsoft Excel; intermediate proficiency in Word, Outlook, and PowerPoint
• Analytical mindset with strong problem-solving abilities and attention to detail
• Self-motivated with a proactive approach to identifying and implementing process improvements
• Ability to work collaboratively within regional and global team environments, both in-person and virtually
• Digital system proficiency and enthusiasm for driving efficiency improvements through technology
• Excellent time management and organizational skills with the ability to manage multiple projects simultaneously

**Skills & Knowledge (Desirable)**

• Experience with quality management systems and inspection management software
• Exposure to SharePoint or similar collaborative platforms
• Knowledge of quality standards and compliance requirements relevant to your industry

**Core Competencies**

• Detail-oriented with a commitment to accuracy and compliance
• Collaborative team player who supports colleagues and stakeholders
• Transparent communicator who values clear, honest dialogue
• Goal-oriented with a focus on achieving measurable results
• Efficient and decisive in managing priorities and resolving issues
• Customer-focused approach to service delivery and satisfaction
• Innovative thinker who embraces continuous improvement

Additional Information

Compensation: $24 to $26 per hour / 40 hours per week.

Some benefit highlights:

• 80% coverage Health, Dental and Vision
• Enhanced Paid time off benefits
• RRSP Program Eligibility

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression and Indigenous status, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.

Accommodations are available on request for qualified candidates during each stage of the recruitment process.

Please note that candidates applying for Canadian job openings should be authorized to work in Canada.