Claims processor • ottawa on
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Job Description
What is the opportunity?As a Bilingual Disability Claims Specialist at RBC Insurance, you will be part of a supportive, multidisciplinary team with expertise across diverse fields dedicated to ensuring excellent client service while managing risk strategies that impact on the company’s reputation, regulatory risk, client relationships, financial results, and business retention.Your role is a unique blend of analytical precision and heartfelt empathy – where every claim is unique, and your decision directly impact financial wellbeing and peace of mind of our clients who are the center of our claims.Ready to make a real difference? Let’s work together to support our clients and strengthen our community!The role is available in the following provinces: Quebec, Ontario, New-Brunswick, Nova Scotia, Alberta and ManitobaWhat will you do?Adjudication: proactively evaluate individual disability claims using medical evidence, occupational insights, policy terms, amongst others, to determine benefit eligibility, ensuring decisions are objective, fair, and thoroughly documented
Client Communication: Deliver clear, empathetic, and timely communication to clients - whether sharing approvals or navigating sensitive denials.
Critical Analysis & Decision-Making: Use critical thinking to make timely decisions based on your assessment of the claim.
Negotiation and Resolution: Articulate claim decisions clearly in writing and verbally, addressing concerns to foster resolution and mutual respect.
Claims Management: Efficiently manage a high-volume of cases, calculate benefit payments and proactively support clients’ return-to-work journeys as applicable.
Relationship Building: Develop strong relationships with clients and key partners to facilitate recovery and positive claim resolutions.
Cross-Functional Collaboration: Collaborate seamlessly with cross-functional teams – including medical, legal and client service experts throughout the claims journey to drive consistency and results.
Post-secondary education or college diploma completed.
Minimum 2 years of Disability claims case management
Preferred background in healthcare, finance, or a related field: You’ll review medical and financial details as well as policy language.
Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs
Exceptional client service and communication skills (both verbal and written), with the ability to navigate emotionally sensitive conversations with empathy and professionalism.
Excellent problem-solving and decision-making skills with demonstrated ability to manage complex information and make evidence-based decisions
Strong analytical thinking, judgement and risk-management mindset.
Ability to work independently with strong organizational and time management skills to strategically deliver the greatest impact.
Proficiency in digital tools, Microsoft Outlook, Excel, Word, and ability to navigate multiple systems.
Basic math skills with an understanding of financial information.
Ability to meet the technological and confidentiality requirements of the role (internet connectivity, and private space.
Learning Agility, ability to adapt and manage change effectively.
Familiarity with data analytics tools such as Tableau.
A comprehensive Total Rewards Program including bonuses and flexible benefits and competitive compensation
RBCI software tools to boost your productivity
Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business and geographies
Flexible work-life balance options
Address:
MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGACity:
MississaugaCountry:
CanadaWork hours/week:
37.5Employment Type:
Full timePlatform:
INSURANCEJob Type:
RegularPay Type:
SalariedPosted Date:
2026-04-09Application Deadline:
2026-05-07Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent Community
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