Claims processor Jobs in Ottawa, ON

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

118,700 - 145,100

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

15%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

As a Claims Consultant in our Property Large Loss team, you will handle multi-line complex claims through all distribution channels. You will be responsible for the direct handling and monitoring of complex first party and third-party claims with exposures in Canada and Internationally. The types of losses may include Commercial Property, Energy, Equipment Breakdown, Environmental Liability and additional Specialty Claims. The Claims Consultant performs the settlement of complex claims, civil liability or property damage, plays a fundamental role in managing the processes surrounding disputes or alternative dispute resolution bodies, undertakes the functions of analysis and evaluation of claims, liability and provisions and contribute to unit priorities, including providing expertise as needed, mentoring and participating in the budget process.

Workplace: National

What you’ll do here:

• Manage, investigate, analyze, negotiate and resolve large and complex commercial property claims generally with exposures over $1M or involving specialized kind of loss within Canada and internationally
• Engage and manage internal and external counsel, consultants, adjusters, accountants and engineers to confirm coverage, determine liability and assess damages
• Mentor, guide and provide technical advice to regional file handlers to ensure consistent and effective claims handling and support long term succession planning
• Train colleagues on complex claims handling
• Work with Underwriting, Loss Prevention and other stakeholders to identify potential risks, hazards and trends, sharing feedback and lessons learned
• Provide brilliant customer service to Brokers, Customers, and Colleagues
• Deliver and exceed on all key performance indicators as it relates to loss development and loss adjustment expenses, claims leakage control and expense management
• Leverage your expertise in a creative, continuous improvement environment to support a model of best practice operations
• Effectively negotiate claims when appropriate
• Attend settlement conferences and trials
• Attend loss locations and other client and broker meetings, when appropriate

What you bring to the table:

• A critical thinker and have intellectual curiosity when approaching complex problems in time-sensitive situations
• A skilled communicator allowing you to foster favorable business relationships and provide clear guidance to clients
• A problem-solver and able to gather information, evaluate a situation and negotiate the next steps toward a solution
• Able to adapt to changing needs and understand the need to be flexible and agile
• A planner and able to effectively organize to establish an effective strategy
• A strong collaborator and have a passion for mentoring and coaching others
• 10+ years experience with direct handling of large and complex commercial property claims.
• Appropriate knowledge of all relevant regulatory and legal requirements applicable to the position
• Undergraduate Degree or CIP designation (asset)
• Flexible to travel as needed
• For candidates based in Quebec, bilingualism in French and English is required. For candidates based in other provinces, bilingualism is considered an asset.

#LI-LA1

#LI-Hybrid

Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.