Claims processor Jobs in Ottawa, ON

On behalf of our client, we are seeking a Senior Bilingual Recovery Claims Adjuster to manage low-to-moderate complexity property claims from initial notice through final resolution. This role focuses on delivering a seamless, fair, and supportive member experience by accurately interpreting policy coverages, conducting thorough file investigations, and maintaining an organized claim inventory.

Advantages
Competitive Compensation: Base salary paired with an attractive annual performance bonus plan.

Comprehensive Healthcare: Health insurance coverage starting on your very first day.

Flexible Hybrid Model: Enjoy autonomy over your schedule, simply complete 15 office hours per week over 2 to 3 days

Responsibilities
Claims Recovery & Subrogation Management: Proactively handle the end-to-end recovery process for low-to-moderate complexity claims. Evaluate potential avenues for salvage and subrogation, collect supporting evidence, negotiate settlements within established limits, and represent the company in intercompany arbitration or subrogation litigation as required.

Reserving & Financial Accuracy: Evaluate input from appraisers, contractors, and independent adjusters to establish, maintain, and update accurate loss, expense, and salvage reserves throughout the claim lifecycle.

Liability & File Investigation: Conduct thorough liability investigations in alignment with company adjusting guidelines, leveraging internal expertise and external vendor resources appropriately.

Stakeholder & Vendor Coordination: Drive timely, multi-channel communication (phone, digital, and written) with clients and stakeholders. Coordinate third-party vendor services and maintain complete, policy-compliant file records in the claims management system.

Compliance & Professional Development: Stay current on evolving insurance legislation, industry trends, and internal standard operating procedures, while executing operational tasks as assigned.

Qualifications
Experience: Minimum 2+ years of hands-on claims adjusting experience covering property and automobile lines.

Bilingual Capability: Full professional fluency in both French and English (written and verbal).

Professional Accreditation: Actively pursuing or enrolled in the Chartered Insurance Professional (CIP) program. A post-secondary degree or diploma is considered a strong asset.

Investigation & Analysis: Proven investigative skills with a track record of evaluating evidence, analyzing coverage, and resolving claims accurately.

Negotiation & Service Delivery: Strong negotiation tactics paired with a customer-centric, empathetic approach to supporting clients through the claims process.

Organization & Detail: Highly organized with exceptional time management, high data-entry accuracy, and the agility to prioritize pending files in a fast-paced environment.

Summary
If you have the skills and experience to excel in this role, we would love to hear from you.
Please submit your resume directly to melissa.banduenga@randstad.ca.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.