Claims processor Jobs in Surrey, BC

POSITION SUMMARY

Reporting to the Associate Vice President, Enterprise Risk and Regulatory Affairs, the Manager, Insurance Programs establishes and oversees the delivery of a suite of insurance programs for the Commission, operating with a high level of autonomy to ensure that BC Housing maintains insurance programs that comply with applicable regulations, standards, and best practices. He/she/they acts as a trusted decision-maker for a multi-billion-dollar portfolio of insured risk, including claims adjustment, settlements, actuarial assessments, loss and liability modelling, policy assessment, and coverage terms. The position collaborates with all branches to provide effective oversight of the insurance programs, resolves complex issues, and maintains strong monitoring and reporting practices across the commission. The role oversees staff with brokers, insurers, adjusters, insured partners, the Ministries of Finance and Housing, and other stakeholders as required, and serves as a key adviser to guide Executive decision-making on insurance practices.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• Bachelor’s degree in Insurance, Risk Management, Public Administration, Finance, Business Administration, or related field.
• Extensive experience managing insurance programs, including self-insurance, fleet insurance, construction, and/or operating insurance.
• Considerable experience leading teams, reporting to senior-level management, and managing broker relations and claims management.
• Chartered Insurance Professional (CIP) designation or the Canadian Accredited Insurance Broker (CAIB) designation and/or Canadian Risk Management (CRM) designation.
• Or an equivalent combination of education, training, and experience acceptable to the Employer.

KNOWLEDGE, SKILLS AND ABILITIES:

• Extensive knowledge and understanding of the philosophies, principles, and practices of performance measures and indicators, risk management, corporate governance, research, qualitative and quantitative data analysis, policy analysis, and project/program management.
• Extensive knowledge of best practices in advancing strategy and policy in support of marginalized communities and a high level of cultural competency.
• Ability to learn and understand the legislation, organization, strategic direction, programs, policies, and procedures of BC Housing.
• Ability to analyze problems and identify weaknesses and conflicts in policies and procedures.
• Ability to apply an intersectional approach to work analyses using a Gender-Based Analysis Plus (GBA+) tool and applying the principles of equity, diversity, inclusion, and belonging.
• Ability to provide leadership and advice, exercise sound judgment, and demonstrate tact and diplomacy in dealing with high-profile, sensitive, and urgent matters.
• Ability to utilize judgment in presenting issues, and provide leadership, direction, and influence in facilitating appropriate courses of action.
• Demonstrates agility by proactively and continuously seeking out better ways to operate, faster, quicker, and more intelligently.
• Ability to understand and empathize with others and provide effective constructive feedback.
• Ability to construct reports and presentations to ensure clear and effective communications employing best practices in formatting and design.
• Ability to establish a high level of rapport with staff, management/senior management, Executives, and other internal and external stakeholders.
• Ability to demonstrate a social equity analysis.
• Ability to apply a high level of self-awareness, empathy, and emotional intelligence.
• Ability to generate and articulate creative new ideas/processes, and develop, plan, facilitate and coordinate their execution.
• Ability to lead, coach and motivate staff in a team setting.
• Ability to lead a project from idea to execution, proactively identify risks, emerging risks, and issues while managing multiple inputs and priorities.
• Ability to independently solve problems using qualitative and quantitative data.
• Demonstrated professional and interpersonal communication skills across a range of channels (written, oral, and presentation) and ability to work collaboratively with cross-functional groups to achieve common goals.
• Strong consultative, facilitation, consensus-building, and conflict-resolution skills.
• Strong strategic and analytical thinking, problem-solving abilities, and organizational and time management skills.
• Proficient in Microsoft Office and information graphics, dashboards, and collaborative software, including Excel and PowerPoint, Tableau, InDesign, Power BI, and Mural.