Express Employment Professionals is currently looking for an outstanding Customer Service Representative for our client in Delta, BC who is in the food distribution industry. Our client is a leading and well-established company in the western Canada region. This is a full-time permanent position for the right candidate and reporting to the Customer Service Manager.
DUTIES:
- Communicate with customers by phone, in person, and through e-mail to ensure the best service possible
- Answer customer questions regarding products, service, operation, or maintenance
- Interview clients to get information, explain services
- Process inbound customer orders accurately by following established guidelines
- Solicit or provide information as required to accurately complete customer orders, returns, shipments, and requests for product pricing and availability
- Review data to determine if orders have been numbered, coded, and processed accurately before they are released to ensure successful shipment
- Process proof of delivery for products or services, track customer orders, research missing/late deliveries
- Review data to determine if billing, accounting, and tax postings are accurate
- Initiate corrections for processing errors
- Refer complaints concerning service or product failure to appropriate departments for investigation
- Coordinate customer service needs with other departments as required to ensure customer service
- Engage in troubleshooting activities and escalate issues that impact any aspect of the full-cycle order fulfillment process
- Issue return authorization numbers per approved customer requests; track and update receipts; dispute pricing/quantity errors; and maintain list of approved return items by customer
- Receive and process orders for products or merchandise by mail, phone, or in person
- Assist in providing documentation to dispute logistics claims in order to recover costs from responsible parties
- Apply trend data to drive process improvement and avoid future charge-backs
- Create and maintain all Vendor set-ups
- Create and maintain all SKU set-ups
REQUIREMENTS:
- MUST have outstanding customer service skills
- MUST have exceptional phone mannerism
- MUST be meticulous and accurate
- MUST have strong computer skills (Word, Excel, Outlook)
- Sage Enterprise software experience preferred but not required
- Food distribution experience could be an asset but not required
Shift: Monday - Friday
Hours: 9am to 5pm
Pay Rate: Pay rate is $23.65 (some related skills) to $25.15 (perfect match). + excellent benefits + vacation + 4% RRSP Plan
If you are qualified for the position, please email you resume and introduction email/ cover letter in Word documents to: vivien.lee@expresspros.com and jobs.deltabc@expresspros2.com. In the subject line, please quote "Customer Service Representative - A371VL". If your skills and experience meet with our client's requirements, we will forward your details for consideration. By submitting your resume and/or cover letter to us, you give express consent to use your details for this purpose.
Phone call to determine suitability for this and many other positions are also welcome 604-668-5899. Or pass onto friends and family to view this and other job listing: www.expresspros.com/deltarichmondbc or text JOBS to same phone 604-668-5899.
Customer Service Representative • Delta, British Columbia, Canada
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