User testing Jobs in Kitchener, ON

Join Manulife Wealth as a Product Delivery Analyst to help deliver exceptional experiences for our advisors and clients. As part of our Continuous Delivery organization, you’ll combine your business and technical analysis skills to deliver strategic product initiatives and improve processes that support digital solutions. Acting as the voice of both the business and the customer, you will collaborate with cross-functional teams to ensure that our products are both viable and feasible, while consistently delivering value to our users.

This dynamic role offers an exciting opportunity to influence strategy, drive continuous improvement in user journeys, and enhance our digital ecosystem. If you thrive in a collaborative environment, enjoy solving complex challenges elegantly, and want to help shape the future of advisor and customer interactions, we invite you to apply and join us in delivering meaningful change!

Responsibilities

Product Discovery and Strategy:

• Contribute to the development of product strategy by providing insights from user feedback and competitive analysis.

• Make recommendations to management for reengineering business processes to achieve greater efficiency.

• Produce comprehensive business reports that improve decision-making speed and drive feature prioritization.

• Identify trends and opportunities for improvement that align with the company's strategic goals and objectives.

• Assist in updating product roadmaps to reflect strategic goals, key opportunities and market insights.

• Align stakeholder needs with product strategy and roadmap priorities through effective collaboration.

Product Delivery and Implementation:

• Collaborate with stakeholders to conduct business analysis, gathering and documenting detailed business requirements and specifications.

• Facilitate clear and effective communication of business requirements to team members, including systems and management teams.

• Contribute to the product development process by writing user stories, organizing and prioritizing the product backlog, and running trade-offs.

• Design and implement test plans and test cases, evaluating outcomes to ensure effective implementation of business solutions.

• Leverage tools like Jira and actively participate in agile ceremonies to refine backlog and ensure timely delivery.

• Communicate delivery progress and maintain alignment goals and timelines

• Conduct user acceptance testing to ensure delivered features meet quality standards and requirements.

Data-Driven Insights and Strategic Decisions:

• Analyze data from multiple sources to resolve conflicts and deliver actionable insights.

• Analyze product performance and usage data to identify trends and inform decisions.

• Collaborate with data teams to ensure accurate and timely data collection.

Change Management and Go-to-Market Activities:

• Support the execution of change management and go-to-market strategies for product rollouts.

• Address stakeholder needs during change initiatives to ensure smooth adoption.

• Partner with cross-functional teams to develop communication materials and create relevant training sessions and product demos.

Leadership and Stakeholder Alignment:

• Build strong relationships with stakeholders such as Operations, Technology, Compensation, Finance, and third-party vendors to enhance processes and drive continuous improvements.

• Use frameworks like SWOT Analysis, RACI Matrix and OKRs to guide strategic decisions.

What we are looking for (required)

• Experience: 3-5 years of experience in business analysis or a related product management field with a consistent track record of delivering successful changes to digital products/projects.

• Education: Bachelor's degree in business, finance, information technology or an equivalent field.

• Skills: Excellent analytical, problem-solving, and decision-making skills. Adept at formulating business requirements and user stories, then testing/validating results.

• Communication: Exceptional communication and interpersonal skills, both verbal and written, with the ability to facilitate cross-departmental collaboration and effectively convey complex information.

• Stakeholder Management: Skills in engaging and leading stakeholders to align product vision and strategy to ensure project alignment and success.

• Market Research: Knowledge of market research methodologies, including data collection, analysis, and competitor analysis

• Product Lifecycle: Knowledge of digital product lifecycle from ideation through requirements, testing/validation to deployment.

• Collaboration: Ability to collaborate with Business, Operations and Technology teams to develop solutions.

• Data Analysis Proficiency: Experience with data analysis tools, including advanced Excel skills (such as pivot tables, VLOOKUP, and data visualization), and familiarity with SQL to extract and analyze data from databases.

• Data Visualization Proficiency: Experience with data visualization tools like Power BI or Tableau is preferred, with the ability to create and interpret complex reports and dashboards.

• Data-Driven Decisions: Ability to demonstrate data analytics to advise product decisions and optimize performance.

• Technical Skills: Experience applying project management and product management tools such as Jira or Rally to manage product backlogs, roadmaps, user stories, sprint planning, issues management, generating reports and identifying areas for improvement.

What we are looking for (preferred)

• AI Familiarity: Familiarity with the latest AI trends and technologies is a plus.

• Agile Proficiency: Shown talent in agile methodologies, such as Lean, Scrum, and Kanban, with a focus on iterative approaches that drive business outcomes and enhance adoption.

• Process Improvement: Experience with process improvement methodologies like Six Sigma or Lean is an asset.

• Certifications: Preferred certifications include Certified Business Analysis Professional (CBAP) or Project Management Professional (PMP).

• Financial Services: Familiarity with financial services industry operations and regulatory requirements.

• Numerical & Data Integrity Expertise: Strong numeracy skills, with proficiency in data manipulation and reconciliation.

• Project Management: Strong project management skills, including the ability to manage timelines, create Gannt charts, allocate resources, track action items

• Change Management: Familiarity with formal change management approaches and digital engagement strategies.

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$70,500.00 CAD - $117,500.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our .