User testing Jobs in Waterloo, ON

Lead HR technology initiatives in the insurance industry, focusing on requirements analysis, test strategy, and global collaboration. This hybrid role in Waterloo or Toronto involves HR SaaS platforms, UAT leadership, and AI-driven transformation within a fast-evolving enterprise environment.

• Salaried: $45-53 per hour.

• Incorporated Business Rate: $55-63 per hour.

• 18-month contract with the potential for permanent employment.

• Full-time position: 37.50 hours per week.

• Monday to Friday, 9:00 AM to 5:00 PM.

• Occasional meetings starting at 8:00 AM.

• Hybrid model: remote on Monday and Friday, on-site Tuesday to Thursday.

• Flexibility for occasional evening calls with Asia-based teams.

• Facilitate discovery sessions with HR and business stakeholders to gather, analyze, and document business and user requirements, including acceptance criteria.

• Prepare and maintain functional specifications, process maps, and UI/UX validations aligned with human-centered design principles.

• Define and own risk-based test strategies, including scope, coverage, entry and exit criteria, and reporting frameworks.

• Develop and manage test plans, test suites, and requirements traceability matrices to ensure consistent and reliable releases.

• Oversee testing cycles across system, integration, user acceptance testing, and regression phases with proper documentation and audit readiness.

• Lead UAT planning and execution, including script development, data preparation, participant coordination, defect triage, and sign-off processes.

• Support release readiness activities and provide post-release support to ensure early defect identification and resolution.

• Manage defect triage processes, establish severity and priority levels, and collaborate with cross-functional teams for timely resolution.

• Produce and communicate quality metrics, including test coverage, pass rates, and defect trends, to support continuous improvement.

• Coordinate non-functional testing activities, including accessibility, performance, security, privacy, and system reliability.

• Align environment readiness, test schedules, and release calendars while ensuring secure and compliant test data usage.

• Contribute to continuous improvement by enhancing testing processes, documentation, and knowledge-sharing practices.

• Collaborate with global stakeholders across regions and time zones, including participation in occasional early or late meetings.

• Bachelor’s degree in a relevant field is preferred.

• CHRP, CHRL, PMP, or equivalent certification is considered an asset.

• 3 years of experience as a Business Systems Analyst or in HR systems within enterprise environments.

• Hands-on experience leading testing strategy, planning, execution oversight, and defect management.

• Strong experience with HR SaaS platforms such as Workday, Cornerstone, EdCast, Gallup, Workhuman, or similar tools.

• Solid understanding of software development lifecycle methodologies, including Agile and Waterfall.

• Knowledge of functional and non-functional testing approaches, including UAT, system integration, and regression testing.

• Proficiency with test and defect management tools such as JIRA, Xray, or similar platforms.

• Strong facilitation and communication skills with experience leading workshops, UAT sessions, and stakeholder meetings.

• Experience working with global stakeholders and cross-functional teams.

• Understanding of HR domain processes and talent management systems.

• Familiarity with accessibility standards, performance testing concepts, and HR data privacy requirements is an asset.

• Experience working with vendors or managed services in HR technology ecosystems is an asset.

• Technical knowledge, including configuration or coding, is considered a plus.

• Strong critical thinking skills with a proactive, detail-oriented, and inquisitive mindset.

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.

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