User testing Jobs in Toronto, ON

What is the Opportunity?

ECT, aligned under Enterprise Chief Controls Office (ECCO) structure, is a centralized group responsible to execute control testing in accordance with RBC’s Internal Control Management Policy (ICMP), leveraging consistent set of practices and Standard. This role will be responsible for the strategic direction & execution of ECTs control evaluation programs across the Enterprise. The incumbent will act as a subject matter expert to advise stakeholder on the establishment of the effective control environment. The role will partner with Operational Risk colleagues to incorporate control evaluation activities into the broader Operational Risk management program and to drive RBC’s overall maturity in its control environment. The incumbent will also be responsible for leading controls testing staff located across various locations globally.

What will you do?

• Establish and maintain control management & control evaluation (design and operating effectiveness) center of expertise operating model in partnership with Canada, US, Caribbean, Malaysia and Global staff.
• Act as a key contributor to the Bank’s overall internal control strategy.
• Lead the team in executing robust internal control tests in adherence with RBC’s standards and practices.
• Consult stakeholders on the establishment of robust controls, in partnership with Operational Risk colleagues.
• The incumbent works closely with and reports to Senior Director, Head of ECT Operations. The incumbent is expected to be a key liaison between ECT and Platform stakeholders throughout the control evaluation lifecycle and reporting.

Platform Head role with ECT and oversee control testing program execution:

• Actively develop and build staff skills and competencies as well as identify training needs of the staff.

• Day-to-day management of team including management of book of work and delivery of same, budgets, hiring, resource planning, distribution of assignments, conflict resolution.

• Participate in performance management of staff and provide feedback to staff.

• Develop and implement action plans in response to employee feedback and engagement surveys.

• Oversee control evaluation activities that evaluate the design and operating effectiveness of key controls.

• Oversee development of robust and scalable testing modules, scripts, and other guides including testing approach and scoping/sampling for evaluating the effectiveness of Key Controls to mitigate key risk exposures related to regulatory requirements and RBC risk policies and standards.

• Lead in the efforts to define, implement, and continuously improve operating model for control evaluation activities for Enterprise Control Testing which meets local regulatory expectations and Enterprise standards.

• Acts as brand ambassador of the Enterprise Control Testing and maintain collaborative relationships with control evaluation stakeholders in different Platforms.

• Promote understanding of operational risk management within all parties in scope of the team’s coverage.

• Manage the articulation of results/conclusions/memos of control testing activities and communicate to key stakeholders across RBC.

• Manage and oversee reporting to senior management / Board and lead preparation sessions with Senior executives.

• Write/coordinate a wide variety of both internal and external reporting, including updates for Regulatory bodies.

• Review & approve procedural and policy documentation for the team.

What do you need to succeed?

• Minimum 10-12 years’ work experience in relevant or complimentary capacities

• Familiarity with an insurance related line of business is a plus

• Experience leading teams and strong management/leadership skills

• Strong grasp of Operational Risk Management and extensive experience in the design and evaluation of internal controls.

• Demonstrated ability to balance delivery of a large book of work with ongoing management of program level strategy, continuous improvement and staffing plans

• Strong communication and presentation skills, ability to tailor to various levels of seniority.

• Inquisitive and proactive in identifying risks, proposing solutions and/or exercising sound and balanced judgement

• Proven ability to establish and execute new processes.

• Strong relationship management experience, ability to build influence with senior internal stakeholders.

• Previous experience working in highly regulated business environments in the financial services sector.

• Familiarity with key local regulation

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program include competitive compensation and flexible benefits, such as 401(k) program with company-matching contributions, health, dental, vision, life, disability insurance, and paid-time off.

• Leaders who support your development through coaching and managing opportunities.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• Opportunities to do challenging work.

• Opportunities to build close relationships with clients.

You have the potential to earn more through RBC’s discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC’s high-performance culture

• Enables collective achievement of our strategic goals

• Generates sustainable shareholder returns and above market shareholder value

Job Skills

Business Analytics, Decision Making, Financial Risk Management (FRM), Operational Delivery, Quality Management, Results-Oriented, Risk Management, Strategic Thinking

Additional Job Details

180 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeGROUP RISK MANAGEMENTRegularSalaried2026-04-162026-05-09

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.