Consultant, User Experience

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

You’ll be joining CIBC’s Enterprise AI Platforms & Solutions team. As a Consultant, User Experience, you’ll design intuitive, human-centered experiences for our AI-powered products and internal copilots used across multiple lines of business. You’ll partner with product managers, data scientists, engineers, and risk / compliance to translate complex AI capabilities into clear, trustworthy workflows that help employees get work done efficiently and safely. You’ll lead projects end-to-end—defining experience strategy, crafting interaction patterns for AI (chat, copilots, agents), and contributing reusable patterns to our design system.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

• Design and deliver AI user experiences – Create end-to-end UX for AI features, including user flows, wireframes, interactive prototypes, and design specifications.
• Craft microcopy and system messaging – Develop prompts, disclosures, error handling, and safety / guardrail states to build trust and clarity.
• Lead AI research and usability initiatives – Plan and conduct research on trust calibration, mental models, explainability, and error recovery; run usability tests and heuristic reviews, translating insights into actionable design decisions.
• Prototype and experiment with AI concepts – Build interactive prototypes and simulate LLM behaviors for concept testing; collaborate with product and analytics to define and measure experiments and usability benchmarks.
• Embed human-in-the-loop, explainability, and safety practices – Design review steps, confidence indicators, explanations, and feedback loops to improve AI; ensure responsible AI, accessibility, privacy, security, and compliance standards.
• Collaborate across teams for delivery – Work closely with product, DS / ML, engineering, and risk teams to ensure feasibility, performance, and responsible use; present concepts to senior stakeholders and document decisions and acceptance criteria.
• Contribute to the AI design system – Evolve and maintain AI-specific patterns and components, such as chat, prompts, citations, agent controls, and feedback widgets; provide usage guidelines and content standards for consistency and scalability.

Who You Are

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

What You Need To Know

Job Location

Toronto-81 Bay, 16th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Accessibility Standards, Digital Content, Group Problem Solving, Leadership, Persona Creation, Researching, User Behavior, User Experience (UX), User Interface (UI) Design, Wireframing

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