Support engineer Jobs in Oshawa, ON

Job Summary

The incumbent will be responsible for all aspects of account coordination to support scrap purchase and sales contracts, and other scrap related business processes for Metals Recycling. The Business Support Analyst will liaise with the Recycling Commercial, Operations, Logistics and Accounting teams to provide accurate, reliable and timely results to exceed customer service expectations. The Business Support Analyst will report directly to the Business Support Supervisor.

Principal Accountabilities

• Main point of contact for vendors and customers; coordinate and orchestrate cross‑functional teams to deliver an optimal customer experience.
• Build partnerships and maintain positive relationships, coordinate business information, effectively address and resolve inquiries and issues promptly.
• Collaborate with various teams and business areas to coordinate, guide and oversee end‑to‑end processes.
• Identify and close gaps, guide processes and policy compliance, while maintaining strong internal controls.
• Proactively assess and advise of any potential risk or non‑compliance issues related to a process or transaction.
• Uphold and promote mitigating controls to support E2E processes, streamline process flow, while securing all supporting documentation for record retention and satisfy routine audit requirements.
• Validate pricing, process payables, reconcile statement of accounts; audit scrap tickets and reconcile with vendor payment schedules, SAP reports and coordinate with Shared Services.
• Facilitate periodic (weekly, monthly, quarterly) customer reviews and reconciliations, analyze business requirements, troubleshoot issues, and share best practices.
• Create, maintain and analyze purchase contracts, coordinate account adjustments related to pricing and dispute resolution, maintain cost recovery programs.
• Manage sales orders from set up, credit utilization, receivable reconciliation and dispute resolution to minimize business disruptions.
• Coordinate new account set up and maintenance of vendor and customer accounts, grant access to eligible vendors to self‑service portal.
• Manually manage daily activity, cost processing and summary validation for multiple offsite inventory locations.
• Disseminate large volumes of confidential and time‑sensitive information.
• Maintain tax documentation requirements and validate application to processed billings for compliance, audit review, and government reporting.
• Export sales coordination, tracking and reporting.
• Meet with decision‑makers and end‑users to define operational requirements, systems goals and improvements as well as identify and resolve systems issues.
• Provide subject‑matter expertise, assist with the implementation of system changes and upgrades.
• Coordinate special projects to strengthen and streamline process, mitigate risk and controls, minimize errors and drive data integrity, validation and overall compliance.
• Coordinate the review and update of all process documentation and manuals for the activities of the department.

The Individual

Salary & Benefits

Job Type

Full‑time

Salary

Expected Wage Range $61,520.00-65,883.00 / year. This represents the expected hiring range and is inclusive of total compensation. This may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications, and experience.

Location

Whitby, ON – reliably commute or plan to relocate before starting work (required).

EEO & Accommodations Statement

Gerdau believes in equal employment opportunity related to all employees and applicants for employment. It is the policy of Gerdau that there will be no discrimination against any employee or applicant for employment on the basis of race, religion, color, national origin, citizenship, marital status, sex, age, sexual orientation, genetic information, gender identity, veteran status, disability, or other legally protected status. All external applicants must be legally eligible to immediately work in the country of hire without current or future sponsorship.

If you are vision‑impaired or have some other disability under the Americans with Disabilities Act / Accessible Canada Act or a similar law, and you wish to discuss potential accommodations related to applying for employment at Gerdau, please contact our Talent Acquisition Team at (866)-788-2798 or recruiting@gerdau.com.

Compliance Note

In Compliance with Ontario’s Bill 190, we confirm that this posting represents a current, existing vacancy within our organization.

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