Support engineer Jobs in Markham, ON

Responsibilities :

• Onsite Support : Provide timely and effective technical support for hardware, software, and networking issues.Perform routine maintenance and upgrades on IT systems and equipment.Install and configure computer systems, iPads, iPhones, printers, and other peripherals.
• Troubleshooting and Repair : Diagnose and resolve technical issues with computers, servers, networks, and other technology components.Perform hardware repairs, replacements, and system updates as needed.Utilize diagnostic tools and software to identify and address system faults.
• Customer Service : Provide exceptional customer service to clients by addressing their technology concerns promptly and professionally.Communicate effectively with clients to understand their needs and provide appropriate solutions.Train and support end-users on technology usage and best practices.
• Documentation and Reporting : Maintain accurate records of all onsite activities, including service requests, incident reports, and maintenance logs.Document configurations, procedures, and troubleshooting steps for future reference.Provide regular status updates and reports to management.
• Compliance and Security : Ensure compliance with company policies, industry standards, and regulatory requirements.Implement and enforce security protocols to protect client data and IT infrastructure.
• Continuous Improvement : Stay current with emerging technologies and industry trends.Participate in training and professional development opportunities to enhance skills and knowledge.Contribute to the development and implementation of best practices and process improvements.
• Work as one team Work together with counterparts within and between the sites to share knowledge and improve processesWork together with other support teams which are on-site. (e.g Lab support , AV support)Work together with remote teams to provide the best possible service. (e.g Infrastructure , Security)Be the hands and eyes for remote teams when needed. (e.g. Network , Server , Security team

Requirements

Qualifications : Required

Preferred :

Working Environment :

Additional Information

Astellas Pharma Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the hiring process.

Astellas Pharma Canada requires full Vaccination against COVID-19 as a condition of employment. Reasonable accommodation to this policy may be granted for a valid accommodation request under human rights legislation.

No telephone inquiries, in-person applications, or agencies please. While we appreciate all applications, only candidates under consideration will be contacted.