Support engineer Jobs in Ottawa, ON
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Support engineer • ottawa on
Last updated: 9 hours ago
Are you a motivated and tech-savvy person with a passion for helping customers resolve cloud, server and back-up related issues? If yes, then this position is right for you!.So glad you asked! Opti...Show moreLast updated: 2 days ago
Support Engineer – DevOps Products.If you have excellent troubleshooting skills and enjoy working with development testing technologies, are detail oriented and self-motivated, they want you ...Show moreLast updated: 30+ days ago
Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security.At Fortinet,...Show moreLast updated: 30+ days ago
As a Field Support Engineeer at Axon, you will be the primary point of contact for key customers, fostering long-term strategic partnerships.
You will provide technical expertise, project management...Show moreLast updated: 30+ days ago
Services / Support | Full Time | Job Id : 23438.As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, cr...Show moreLast updated: 30+ days ago
Changing the world through digital experiences is what Adobes all about.We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experien...Show moreLast updated: 4 days ago
Are you a motivated and tech-savvy person with a passion for helping customers resolve cloud, server and back-up related issues? If yes, then this position is right for you!.So glad you asked! Opti...Show moreLast updated: 6 days ago
At Fullscript, we're not just changing healthcare—we're making it whole.Healthcare today is disconnected.Fullscript makes it easier for practitioners to treat the whole person, not just symptoms, s...Show moreLast updated: 30+ days ago
At JSI, we are dedicated to empowering public safety organizations worldwide with cutting-edge, AI-enabled analytics solutions.
Our flagship platform, 4Sight, seamlessly integrates and analyzes data...Show moreLast updated: 30+ days ago
Ability to work within multiple sites.This includes the ability to travel to different sites as necessary or required by the customer.
Physically fit to walk through large areas.Ability to work afte...Show moreLast updated: 30+ days ago
Silverblaze is looking for a Technical Support Engineer to join our team!.We are seeking highly skilled and adaptable Full Stack Technical Support Engineer.
This role will be an integral part of our...Show moreLast updated: 30+ days ago
Are you a motivated and tech-savvy person with a passion for helping customers resolve cloud server and back-up related issues If yes then this position is right for you!.So glad you asked! Opti9 i...Show moreLast updated: 7 days ago
HYRBID SCHEDULE - WILL GO IN TO OFFICE 3x PER WEEK.SHIFT - MONDAY TO FRIDAY 8 AM to 5 PM EST!.Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global N...Show moreLast updated: 30+ days ago
Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security.At Fortinet,...Show moreLast updated: 30+ days ago
Advanced Support Engineer - Diamond.Be among the first 25 applicants.Advanced Support Engineer - Diamond.As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and a...Show moreLast updated: 30+ days ago
Be among the first 25 applicants.Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.
Our platform, Ubuntu, is very widely u...Show moreLast updated: 9 hours ago
Location : Ottawa 1 Chrysalis, Canada.In fast changing markets, customers worldwide rely on Thales.Thales is a business where brilliant people from all over the world come together to share ideas an...Show moreLast updated: 23 days ago
HYRBID SCHEDULE - WILL GO IN TO OFFICE 3x PER WEEK.SHIFT - MONDAY TO FRIDAY 8 AM to 5 PM EST!.Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global N...Show moreLast updated: 15 days ago
Senior Technical Support Engineer.At Adobe, we’re changing the world.How? We give people the tools to bring their ideas to life and build content that makes life more fun and work more meaningful.W...Show moreLast updated: 3 days ago
Join Axon and be a Force for Good.At Axon, we're on a mission to Protect Life.We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud sof...Show moreLast updated: 9 hours ago
- Promoted
Support Engineer I
Opti9 TechOttawa, ON, CanadaFull-time
- Promoted
Support Engineer - DevOps Products
Targeted TalentOttawa, ON, CanadaFull-time
Technical Support Engineer
FortinetOttawa, ON, CanadaFull-time
Field Support Engineer
AxonOttawa, Ontario, CanadaFull-time
- Promoted
Advanced Support Engineer - Diamond
Check Point Software Technologies Ltd.Ottawa, ON, CanadaFull-time
Senior Support Engineer
AdobeOttawa, Ontario, CanadaFull-time
- Promoted
Support Engineer I
Opti9 Technologies LLCOttawa, ON, CanadaFull-time
Senior Support Engineer
FullscriptOttawa, ONFull-time
- Promoted
Tier 3 Support Engineer - Junior
Jatom Systems Inc.-CANKanata, ON, CanadaFull-time
L2 Deskside Support Engineer
Tata Consultancy ServicesOntario, CAFull-time
(Remote) Technical Support Engineer
N. Harris Computer Corporation - USAOntario, CanadaRemote
Full-time
Support Engineer I
Opti9 TechnologiesOttawa, Ontario, CanadaFull-time
- Promoted
Technical Support Engineer
ThriveOttawa, ON, CanadaFull-time
- Promoted
Senior Technical Support Engineer
Fortinet, Inc.Ottawa, ON, CanadaFull-time
- Promoted
Advanced Support Engineer - Diamond
Check Point SoftwareOttawa, ON, CanadaFull-time
- Promoted
- New!
Software Support Engineer
CanonicalOttawa, ON, CanadaFull-time
Supply Support Engineer
EquestOttawa, Ontario, CanadaFull-time
- Promoted
Technical Support Engineer
Storagepipe, a THRIVE CompanyOttawa, ON, CanadaFull-time
- Promoted
Senior Support Engineer
Adobe Systems GmbHOttawa, ON, CanadaFull-time
- Promoted
- New!
Field Support Engineer
Camp Lohikan in the Pocono MountainsOttawa, ON, CanadaFull-time
- Kitchener, ON (from $ 52,163 to $ 201,281 year)
- Kingston, ON (from $ 152,676 to $ 198,210 year)
- Surrey, BC (from $ 94,641 to $ 171,657 year)
- Markham, ON (from $ 67,500 to $ 165,750 year)
- Cambridge, ON (from $ 89,500 to $ 163,889 year)
- Longueuil, QC (from $ 53,625 to $ 157,113 year)
- Barrie, ON (from $ 64,350 to $ 151,262 year)
- Hamilton, ON (from $ 57,818 to $ 151,183 year)
- Ottawa, ON (from $ 72,352 to $ 150,494 year)
- Laval, QC (from $ 64,210 to $ 149,185 year)
Support Engineer I
Opti9 TechOttawa, ON, Canada2 days ago
Job type
- Full-time
Job descriptionCollege Diploma, associate’s degree, bachelor’s degree or equivalent experience in the technology field Basic understanding of various IT disciplines; Virtualization, Networking, Storage Basic understanding of backup and disaster recovery strategies and solutions Experience working in technical support, help desk, or customer service Strong communication, documentation, problem-solving and organizational skills Ability to work in a fast-paced environment and manage multiple tasks A positive attitude and eagerness to learn Highly comfortable engaging with external customers at the technical and executive levels Professional Certifications e.g., Veeam, Microsoft, Networking, etc Experience working with ticketing systems Experience with VMware, Veeam Backup and Replication, Zerto and Hyper-V Experience with Microsoft Office 365 Experience working with or for Managed Service Providers Knowledge of public cloud platforms (IaaS and PaaS) – Azure / AWS / GCP Ability to articulate complex concepts to cross-functional audiences Demonstrated ability to adapt to new technologies and learn quickly Generous PTO and paid holidays Medical & Dental Insurance Retirement plan with company match Healthy Rewards Program EAP benefits Casual atmosphere Recognition Programs Group Volunteer Opportunities Opportunities for professional development Access to certification training and reimbursement programs Option to be remote position A great place to spend most of your time!
Is this you? Are you a motivated and tech-savvy person with a passion for helping customers resolve cloud, server and back-up related issues? If yes, then this position is right for you!
Who are we? So glad you asked! Opti9 is a top hybrid cloud solutions provider. We’re committed to delivering industry-leading solutions to our customers based on their unique business needs. We are a Certified Solution Provider focused on migration, optimization, transformation, and cloud-first application consulting. We also specialize in managed cloud, backups and replication, and disaster recovery. We have a fun, casual culture that embraces fresh ideas and innovations. We’re customer-driven and we are looking for authentic and accountable team players to collaborate with us to reach our goals.
What would you do? As a Support Engineer I for Opti9, you'll be the first point of contact for customers experiencing technical issues. You'll troubleshoot basic problems, provide clear guidance, and ensure a positive support experience. This hands-on role is responsible for resolving alerts / alarms from our monitoring systems and resolving customers' technical tickets while providing a high-touch customer experience to our clients.
What are the details?
Primary Responsibilities
- Answer incoming support calls and chats from the inbound queue and assist customers with technical issues in a timely and courteous manner
- Provide level 1 support for Veeam Backup and Replication, Veeam Backup for Microsoft 365 and Zerto backup and disaster recovery solutions
- Provide level 1 support for vCloud Director, Hyper-V and other virtualization technologies
- Troubleshooting server operating system issues - primarily Microsoft Windows Server but may also work with Linux-based systems (Ubuntu, FreeBSD, CentOS, RHEL)
- Manage multiple tickets, prioritizing work against service level agreements
- Work with management to recommend process enhancements to improve efficiency and customer experience
- Respond to and resolve support tickets related to the on-going management of customer environments
- Monitor ticket queue by responding, updating, and triaging to level 2
- Diagnose and resolve reported client incidents, tasks, questions, or problems
- Work onsite in our Ottawa location a minimum of 2 days per week
What do you know?
Basic Qualifications :
Preferred Qualifications :
What do you get from us?
Opti9 provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other legally protected characteristic.
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