Ability to work within multiple sites. This includes the ability to travel to different sites as necessary or required by the customer.●Physically fit to walk through large areas.●Ability to work after hours and weekends if necessary or required by the customer.●Knowledge using ServiceNow as the ticketing tool.●Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users. ●Analyze, resolve, respond to, and document end user inquiries.●Install desktop/Laptop, printers/scanners, and other peripheral softwares using approved tools.●Troubleshoot operating system issue. connection issues with LAN/WAN.●Update tickets with accurate and timely records of work performed, and resolution detail●Maintain and contribute to a knowledge base.●Coordinate hardware warranty repair.●Perform inventory management activities as required in coordination with asset management and other Corporate groups.●Escalate to 3rd party vendors when necessary●Responsible for raising and coordinating problem management issues●Perform additional tasks (end user/infra related) when required Strong understanding and skills in SLA, KPI Management.●Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms which need physical handling. ●In contrast to certified technicians, they are not necessarily trained nor duly recognized to specialize in a specific technology.
Salary - $80000 to $91000
L2 Deskside Support Engineer • Ontario, CA
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