Support engineer Jobs in Scarborough, ON

Pathway Group of Companies is a leading Canadian IT company offering full-spectrum, technology services to businesses across Canada and the United States. Our portfolio includes managed business connectivity, server colocation, cloud computing, telephony and outsourced IT and application management services. If this is you; you’ll also have a strong with expertise in designing, deploying, and optimizing M365 solutions, with additional responsibilities in handling Tier 2 and Tier 3 Windows support. Responsibilities

• Collaborate with clients to understand their needs, provide technical guidance, and assist them in implementing the solution.
• Administer Microsoft 365 services, including SharePoint Online, Teams, OneDrive, and other related workloads.
• Monitor system performance, troubleshoot issues, optimize resource utilization, and perform necessary upgrades and patches.
• Collaborate with internal IT teams to plan, deploy, and maintain Windows-based applications, services, and updates.
• Evaluate and select appropriate hardware, software, and networking technologies to meet organizational needs.
• Ensure the tracking and renewal of all applicable software and system licenses.
• Configure systems for compliance with SLAs, using load-balancing, fault-tolerance, and scalable architecture where required.
• Manage configuration and provisioning of Microsoft Windows operating systems both on-premises and in the cloud (Azure, AWS, Google).
• Manage and administer hybrid Exchange server infrastructure.
• Ensure system and data integrity through regular audits, monitoring, and security measures.
• Implement data backup and recovery strategies to ensure business continuity.
• Document system configurations, procedures, and troubleshooting steps for knowledge sharing and future reference.
• Stay updated on emerging technologies, trends, and best practices related to infrastructure systems engineering.
• Identify opportunities for process improvement, automation, and efficiency gains in infrastructure management.
• Provide timely and responsive technical expertise both within and to clients, which may include rotational on-call support and off-hours system maintenance. Qualifications and Skills :
• Bachelor’s degree in computer science, Information Technology, or a related field.
• Proven 3 to 5 years of experience as a system administrator, specifically with Microsoft technologies.
• Strong knowledge and experience with Windows Server administration, including Active Directory, Group Policy, and file / print services.
• Proficiency in managing Exchange 2010 / 2016 Server and Exchange Online environments, including mail flow, mailbox management, and security.
• Proficiency in network administration, including LAN / WAN, TCP / IP, routing, and VPN technologies.
• Experience with M365 administration, including SharePoint Online, Teams, and OneDrive.
• knowledge with endpoint protection and device management using Microsoft Defender and Intune.
• Strong knowledge of server hardware, operating systems, and virtualization technologies (e.g., VMware, Hyper-V).
• Familiarity with storage technologies (e.g., SAN, NAS) and backup / recovery solutions.
• Working knowledge of cloud computing platforms (e.g., AWS, Azure).
• Solid understanding of cybersecurity principles and best practices.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Ability to work independently and manage multiple priorities effectively. What we offer Base salary with the opportunity to earn bonuses based on performance; proportionate to relevant experience and background Excellent medical, dental, and benefits plans Internal career advancement opportunities Healthy work-life balance . How to apply If you have the spirit, drive and passion for technology-based business development, we would like to hear from you. Please send us your resume with subject : “System Engineer", including details of qualifications and training, work experience, and why you feel this would be a suitable position for you at [email protected] We thank all candidates, but only those selected for an interview will be contacted. We are not accepting calls from recruitment professionals at this time.  The Pathway Group is an equal-opportunity employer and is committed to creating a diverse and inclusive environment for everyone.. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, or any other status protected by Ontario Human Rights Code. If accommodation is needed, please mention this in your application. All qualified candidates are encouraged to apply. Job Type : Full-time, Permanent Work Arrangement : On- site Other : Must have a reliable vehicle and valid driving license. Must have valid work authorization to work minimum of 37.5 hours per week in Canada and available to support after hours / on call.   Powered by JazzHR