Japanese Desktop Support Engineer

Win Desktop and Laptop Build – Refurbishment, OS Installation,Application installation via SCCM, Active Directory Management.

·Providing support for Desktop/Laptop inMMD infrastructure

·CMDB Management

·Providing Desktop Support and addressingtickets for WIN-10 Deployment related issues and requests.

·Hand hold customer in installation of anyapplications, 1st Level of technical support

·Troubleshooting and resolving users’desktop/laptop/tablets issues remotely

·Identification, troubleshooting andresolution of various services running on Windows Operating system