Technical Support Engineer

YoushConsulting is excited to partner with a Canadian start-up to help build their

next global success. We are hiring the best talent in Information Technology in

Toronto, and across several European countries. If you wish to be part of a

global success story building life changing technologies that help millions of

people living a healthier life, then you must contact us.

Technical Support Engineer (Perm "Toronto- REMOTE ")

This

is a central and dynamic position within the organization. The candidate will

provide technical support to current and prospective clients, contribute to the

development of self-help content, and provide technical support related to

company IT systems. Great communication, time management, and social skills are

essential as you will be responsible for managing a variety of support matters

while providing excellent “customer” service. You may be asked to contribute to

the software testing or bug fixes, and installing and configuring company

products.

Responsibilities

oRespond to incoming support requests

from customers in a timely manner

oInvestigate and resolve technical

support issues prior to escalation

oDevelop user documentation, knowledge

base, and other self-help content

oProvide pre-and post-sales technical

support to sales and marketing staff

oBe proactive and help customers plan

for their needs and future demand

oInstall, configure and maintain company

products and IT systems

oContribute to product testing and

development activities on some occasions

Qualifications

oMust have excellent English

communication skills; both verbal and written

oMust have experience in technical

support, server administration, or other IT fields

oAbility to troubleshoot web application

using Chrome DevTools or similar tools

oDemonstrable skills with scripting

languages such as Python, Perl, or Bash

oWorking knowledge of networking

protocols, such as HTTP(S), SMTP, TLS, and DNS

oExperience with configuring Linux and

Windows server environments

oExperience with server virtualization,

configuration, and maintenance

oExperience with database administration

Nice-to-have

oExperience using or developing software

for medical imaging

oExperience with using software

development tools and methods (source control, unit testing, bug tracking,

continuous integration, etc.)

oThorough understanding of the latest

security principles, techniques, and protocols

oGood problem-solving skills and ability

to work under pressure

oAbility to participate in multiple

projects concurrently

oExcellent communication skills (verbal,

written, and presentation)

oAbility to understand new technologies

quickly is essential

oGood interpersonal skills and

customer-focused mindset