Support Engineer

Requisition ID : 202816

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Support Engineer will be working in a cross functional technology team responsible for the bank's Customer data and will contribute to the overall success of the team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives.

Ensures all activities conducted are following governing regulations, internal policies, and procedures. The incumbent should be a self-starter and be able to work independently with little or no supervision.

They should have strong communication skills, a client focused mindset, and take accountability and ownership of tasks

Is this role right for you? In this role you will :

Contributes to a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.

Experience coding in a professional environment, taking requirements from concept to production use.

Ability to work collaboratively and communicate clearly and concisely with both technical and non-technical audiences.

Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.

Troubleshoot production incidents, job failures, and provide support for production applications.

Analyze and resolve incident tickets assigned to the group based on severity and priority and identify the root cause for resolution.

Ensure incident and change management processes are executed as mandated, partnering with various internal teams.

Provide Release Management support including post-release health checks and monitoring of applications and ensure timely communications to upstream and downstream teams.

Develop, document and standardize plans and processes for preventive maintenance steps to ensure system stability and availability.

Provide after-hours support via an on-call pager on a rotational basis for production incidents, application releases during a maintenance windows and other maintenance activities.

Actively pursues effective and efficient operations of his / her respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML / ATF / sanctions and conduct risk.

Champions a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have :

3+ years' experience in any ETL platform like Informatica, Talend, DataStage etc.

3+ years of experience in Application Support, Log Monitoring, Debugging and Incident Management process.

3+ years of Unix Shell Scripting and prior experience with Java based applications.

Highly analytical and good understanding of databases, technical architecture, and experience in working with SQL.

Excellent communication skills (verbal / written / presentation.

What's in it for you?

Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.

We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Upskilling through online courses, cross-functional development opportunities, and tuition assistance.

Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.

Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Work arrangements : Hybrid

LI-Hybrid

Location(s) : Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose : "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role.

We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.