Support engineer • laval qc
Global IT Services partner supporting medium to large-scale enterprises.Please visit our website for more information about what we do at.We are looking for a capable resource to coordinate, rangin... Show more
Are you known for your analytical mindset, versatility, and ability to quickly learn new software? Our rapidly growing company is seeking a Sales Support Assistant to play a key role at the heart o... Show more
Leader mondial des solutions de filtration,.Employant environ 22 personnes sur plus de 80 sites à travers le monde, le groupe s’engage à construire un avenir plus propre et plus durable.Dans le cad... Show more
The French version of this job posting is below.La version française de cette offre se trouve plus bas.At Nöord Technologies, we empower top-tier financial institutions with exceptional talent in b... Show more
The successful candidate will be responsible to provide technical support and training for ASSA ABLOY Entrance System PDS products, brands and competitive equipment.The key responsibilities include... Show more
A schedule from Monday to Friday.A salary according to CCQ rates.A truck and a cell phone provided by the company.A small, dynamic team and a family work atmosphere.You will handle service calls fo... Show more
You will have the opportunity to actively contribute to the design and delivery of large-scale projects in the field of electrical substations.Working alongside a multidisciplinary team of engineer... Show more
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet ... Show more
The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment.This position involves ... Show more
AI SUPPORT ANALYST – GENERATIVE AI, M365 & TECHNICAL SUPPORT.AI Support Analyst to act as the front line for end-user AI, answering user questions across the firm's AI portfolio and capturing e... Show more
San Luis Potosi, San Luis Potosí, Mexico .Communications & Corporate Affairs .To strengthen our customer support team, we are looking for an electrical engineer who will provide seamless tier 1 s... Show more
Our Customer Experience team is a group of top performers who work in a highly collaborative setting to ensure advancement of our systems and delivery of the highest quality experience.Think of it ... Show more
We're Hiring: Bilingual Customer Support Agent! 🌟.We are looking for a dedicated and customer-focused Bilingual Customer Support Agent to join our team in Laval, Canada.In this role, you will prov... Show more
We're Hiring: Bilingual Customer Support Agent! 🌟.We are looking for a dedicated and customer-focused Bilingual Customer Support Agent to join our team in Laval, Canada.In this role, you will prov... Show more
Our client is a manufacturing company located on the North Shore, specializing in the fabrication of custom parts.They rely on the expertise of their team, the quality of their work, and the reliab... Show more
TEHORA est présentement à la recherche d’.Technicien support et formation utilisateurs.Sans être exhaustifs, voici les services et livrables que devra fournir la personne retenue :.Répondre aux dem... Show more
Ce poste allie la résolution pratique de problèmes techniques à l'interaction directe avec les clients et offre la possibilité de travailler sur des systèmes électriques et électromécaniques comple... Show more
Québec, en Ontario, au Nouveau-Brunswick et en Nouvelle-Écosse sont soutenus par 400+ employés passionnés par la réinvention du marché des voitures d'occasion et par la création d'un environnement ... Show more
At ABB, we help industries run leaner and cleaner—and every person here makes that happen.You’ll be empowered to lead, supported to grow, and proud of the impact we create together.Join us and help... Show more
DAY; MONDAY to FRIDAY - 08:30 to 16:30.Administration of Buildings, Parks and Public Spaces, 2550 INDUSTRIAL BLVD 2ND FLOOR A/S ADMINISTRATION OF BUILDINGS, PARKS AND PUBLIC SPACES LAVAL H7S 2G7.Yo... Show more
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at
We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Location: Laval, Quebec, CA
Contract Type: Independent Contractor / (Dispatch /Part-Time)
Start Date: Immediate
Eligibility: Canadian Citizens and PR Holders Preferred
The Desktop Support Engineer in a dispatch role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This hybrid role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users.
Key Responsibilities:
● 3+ years of strong experience providing IT Infrastructure field support, which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.
● Constantly monitor the individual queue to resolve routine and non-routine desktop issues and requests
● Escalate issues as appropriate and act as a technical escalation for the end user
● Maintain a high level of customer satisfaction
● Comply with the desktop group practices and procedures
● Update ServiceNow and other data repositories (e.g. knowledge base) as appropriate in a timely manner.
● Identify technical and process issues and recommend improvements
● Achieve target ticket volumes and ticket resolution levels
● Responsible for compliance with applicable corporate policies and procedures
● Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on
● Follows the processes and practices established for the group
● Coordination and consulting with client areas to help analyze problems and needs and recommend technical solutions
● Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment-related activities on PCs, laptops, printers, and POS
devices, etc.
● Perform intermediate-to-advanced desk-side support services, installing and troubleshooting hardware, software, and network-related issues
● Handle software installation/support/upgrades
● Provide 1st/2nd level Help Desk support
● Perform basic LAN and internetworking-related activities
● Have strong internetworking and troubleshooting skills
● Have A+ certification & at least one certification from either Cisco or Microsoft
● May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
● Must be a self-starter and can manage multiple tasks
● Exceptional customer service skills
● Good communication skills
● Ability to work independently or as part of a team
● Ability to complete tasks effectively with minimal supervision
● Must be available to work flexible work schedules
● High-level skill set
● Outstanding people skills
● Self-starter, needs to be able to work on his/her own
● Proficient in Windows 10 & 11 and Office Suite/O365
How to Apply
Interested candidates are invited to send their resumes to: @
