Support engineer • laval qc
Your professional transformation starts here.Are you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a ...Show more
Job Description:** *Votre environnement de travail:* Et si VOTRE aventure avec NOUS commençait ?! Nous vous proposons de travailler chez Airbus Atlantique, nouveau champion de dimension mondiale, n...Show more
Le bureau de notre client à Montréal supervise le développement du marché aux États-Unis et au Canada.Ce poste est basé au centre-ville de Montréal et nécessite des déplacements occasionnels à trav...Show more
Pay at Intact is about much more than just salary.Multiple benefits offered to support.Wellness account and much more.Share plan & other savings: up to.Employee Share Purchase Plan (ESPP) – with In...Show more
Toronto, ON; Brossard, QC; Edmonton, AB; Fredericton, NB; Halifax, NS; Laval, QC; Montreal, QC; Ottawa, ON; Quebec City, QC; Regina, SK .At Deloitte, we are driven to inspire and help our people, o...Show more
Heures de travail: 40 hours per week.Mechatronics, robotics, and automation engineering.Automation engineer technology/technician.Manufacturing engineering technology/technician.Industrial equipmen...Show more
Desktop Operations & Escalations (DOE) – White Glove Support.VIP Support Lead / Executive Support Lead / EUC Escalation Lead / White Glove Desktop Lead).We are seeking a highly experienced White Gl...Show more
It's fun to work in a company where people truly BELIEVE in what they're doing!.Harry Rosen is a retailer of fine quality menswear with store locations across Canada.We have been specializing in lu...Show more
At ABB, we help industries run leaner and cleaner—and every person here makes that happen.You’ll be empowered to lead, supported to grow, and proud of the impact we create together.Join us and help...Show more
Brandt est actuellement à la recherche d'un spécialiste de soutien en géomatique pour ses activités dans l’est du pays, au Québec ou dans les provinces de l'Atlantique.Le titulaire de ce poste est ...Show more
Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader?.Do you have outstanding relationships and a creative streak? Do you have stro...Show more
Québec, en Ontario, au Nouveau-Brunswick et en Nouvelle-Écosse sont soutenus par 400+ employés passionnés par la réinvention du marché des voitures d'occasion et par la création d'un environnement ...Show more
Bienvenue chez Gallagher – une communauté mondiale de personnes qui apportent des idées audacieuses, une expertise approfondie et un engagement commun à faire ce qui est juste.Nous aidons nos clien...Show more
Nous sommes actuellement à la recherche d’un analyste au support applicatif pour un de nos clients.Il s'agit d'un éditeur logiciel international.En tant que membre de l'équipe de soutien à l'applic...Show more
Build the foundation for a successful career in geotechnical engineering with a great team.When we say we’re full-service, we mean it.You’ll find us in the office, on site, and in the lab.We work i...Show more
The primary responsibility of this role is to provide onsite and on-call support to franchise store teams in an environment where each owner’s organization and technology must adapt to interface wi...Show more
Conduct psychosocial assessments and provide follow-up (including phone support) for individuals experiencing vulnerability or housing instability.Explain intervention objectives within a structure...Show more
The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment.This position involves ...Show more
Our Customer Experience team is a group of top performers who work in a highly collaborative setting to ensure advancement of our systems and delivery of the highest quality experience.Think of it ...Show more
Your professional transformation starts here
Are you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company?
This job is for you!
Manager, Application Support
As an Application Support Manager, you play a key role in the stability, availability, and continuous improvement of the company’s critical applications. You lead a skilled support team, act as the primary escalation point, and serve as the link between business needs, IT operations, and external vendors.
This role is ideal for an experienced IT professional looking to combine technical leadership, operational excellence, and team management.
Our benefits:
Competitive salary and annual bonus
Comprehensive group insurance plan (dental, medical, life, disability, etc.)
Hybrid position with flexible hours following the training period
Access to telemedicine and Employee Assistance Program (EAP)
Retirement plan with employer contribution
Reimbursement for gym memberships and physical activities
Professional development and career advancement opportunities within the company
On-site gym
Responsibilities
Leadership and Team Management (≈40%)
Participate in capacity planning, workload prioritisation, and optimisation of internal and external support resources
Lead, coach, and develop the application support team to ensure high performance and strong engagement
Ensure consistent application of support, release, and escalation processes within the team
Foster team autonomy through clear roles, proper documentation, and structured knowledge transfer
Align support, stability, and improvement priorities with business objectives and IT/product roadmaps
Application Support Operations (≈30%)
Own the availability, stability, and overall quality of application support services
Oversee daily support operations and act as the escalation point for critical and high-priority incidents
Manage releases (RIM) from a support readiness perspective
Escalate major incidents to vendors and ensure resolution within agreed Service Level Agreements (SLAs)
Provide structured feedback to vendors regarding incidents, root causes, and service quality
Improvement, Governance and Continuous Improvement (≈30%)
Act as a key interface between business stakeholders, IT teams, and vendors for application support, improvements, and operational priorities
Maintain and oversee change request (CR) logs
Track, analyse, and report on support and CR performance metrics to support data-driven decision-making
Translate operational issues and release feedback into continuous improvement initiatives
Support planning and readiness activities for releases with partner teams
Own application documentation and knowledge management frameworks
Identify operational risks, ensure compliance with IT and audit standards, and support business continuity and disaster recovery planning (BCP/DRP)
Give meaning to your career and help us make a difference: become a transformation champion!
Follow us on LinkedIn
Thank you for your interest in joining our team. Please note that we will only contact those whose applications are being considered.
At Sanimax, we see strength in diversity, and we are proud to be an equal opportunity employer
