Support engineer • laval qc
Global IT Services partner supporting medium to large-scale enterprises.Please visit our website for more information about what we do at.We are looking for a capable resource to coordinate, rangin... Show more
Le bureau de notre client à Montréal supervise le développement du marché aux États-Unis et au Canada.Ce poste est basé au centre-ville de Montréal et nécessite des déplacements occasionnels à trav... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment.This position involves ... Show more
Salary: $70,000 - 90,000 per year.DEP, AEC ou DEC en informatique, ou formation pertinente équivalente.Au moins cinq ans dexpérience en soutien informatique, avec une expérience avérée de résolutio... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Our Customer Experience team is a group of top performers who work in a highly collaborative setting to ensure advancement of our systems and delivery of the highest quality experience.Think of it ... Show more
Department: System Ops Support Desk.Employment Type: Temporary Full-Time (12 months).Work Model: Hybrid (2 days in office).Language: Bilingualism in English and French is required.Additional Inform... Show more
Notre client est le chef de file mondial dans la fourniture de produits de haute qualité pour le contrôle et l'utilisation efficace de la vapeur et d'autres fluides industriels.En tant qu'Ingénieur... Show more
Build the foundation for a successful career in geotechnical engineering with a great team.When we say we’re full-service, we mean it.You’ll find us in the office, on site, and in the lab.We work i... Show more
Employment Type: Regular Full-Time.Work Model: Hybrid (2 days in office).Language: English is required, French is an asset.Additional Information: This/these role(s) is/are currently vacant.We are ... Show more
Nous sommes actuellement à la recherche d’une personne motivée pour se joindre à notre équipe à Laval à titre de.Coordonnateur, support aux ventes.Dans ce rôle, vous serez responsable de l’approvis... Show more
Estimate costs of installing equipment.Oversee the preparation of sales and orders.Promote sales to existing clients.Read blueprints to determine dimensions of structure or system and material requ... Show more
TEHORA est présentement à la recherche d’.Technicien support et formation utilisateurs.Sans être exhaustifs, voici les services et livrables que devra fournir la personne retenue :.Répondre aux dem... Show more
At ABB, we help industries run leaner and cleaner—and every person here makes that happen.You’ll be empowered to lead, supported to grow, and proud of the impact we create together.Join us and help... Show more
Ce poste allie la résolution pratique de problèmes techniques à l'interaction directe avec les clients et offre la possibilité de travailler sur des systèmes électriques et électromécaniques comple... Show more
Pay at Intact is about much more than just salary.Multiple benefits offered to support.Wellness account and much more.Share plan & other savings: up to.Employee Share Purchase Plan (ESPP) – with In... Show more
DAY; MONDAY to FRIDAY - 08:30 to 16:30.Administration of Buildings, Parks and Public Spaces, 2550 INDUSTRIAL BLVD 2ND FLOOR A/S ADMINISTRATION OF BUILDINGS, PARKS AND PUBLIC SPACES LAVAL H7S 2G7.Yo... Show more
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at
We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Location: Laval, Quebec, CA
Contract Type: Independent Contractor / (Dispatch /Part-Time)
Start Date: Immediate
Eligibility: Canadian Citizens and PR Holders Preferred
The Desktop Support Engineer in a dispatch role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This hybrid role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users.
Key Responsibilities:
● 3+ years of strong experience providing IT Infrastructure field support, which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.
● Constantly monitor the individual queue to resolve routine and non-routine desktop issues and requests
● Escalate issues as appropriate and act as a technical escalation for the end user
● Maintain a high level of customer satisfaction
● Comply with the desktop group practices and procedures
● Update ServiceNow and other data repositories (e.g. knowledge base) as appropriate in a timely manner.
● Identify technical and process issues and recommend improvements
● Achieve target ticket volumes and ticket resolution levels
● Responsible for compliance with applicable corporate policies and procedures
● Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on
● Follows the processes and practices established for the group
● Coordination and consulting with client areas to help analyze problems and needs and recommend technical solutions
● Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment-related activities on PCs, laptops, printers, and POS
devices, etc.
● Perform intermediate-to-advanced desk-side support services, installing and troubleshooting hardware, software, and network-related issues
● Handle software installation/support/upgrades
● Provide 1st/2nd level Help Desk support
● Perform basic LAN and internetworking-related activities
● Have strong internetworking and troubleshooting skills
● Have A+ certification & at least one certification from either Cisco or Microsoft
● May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP)
● Must be a self-starter and can manage multiple tasks
● Exceptional customer service skills
● Good communication skills
● Ability to work independently or as part of a team
● Ability to complete tasks effectively with minimal supervision
● Must be available to work flexible work schedules
● High-level skill set
● Outstanding people skills
● Self-starter, needs to be able to work on his/her own
● Proficient in Windows 10 & 11 and Office Suite/O365
How to Apply
Interested candidates are invited to send their resumes to: @
