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Support engineer Jobs in Laval qc

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Support engineer • laval qc

Last updated: 5 days ago

Desktop Infrastucture Support Engineer

Astra North Infoteck Inc.Laval, Qc
Full-time

Desktop Support Engineer / IT Infrastructure Support Analyst.Desktop Support / IT Infrastructure Support.The ideal candidate will have strong troubleshooting skills, experience in desktop/laptop su...Show more

Agent senior, support

AIM Kenny U-PullLaval, Québec, Canada
Full-time

Relevant du Superviseur et travaillant en étroite collaboration avec celui-ci, l’agent sénior, support est responsable de guider les agents de première ligne en leur fournissant un soutien techniqu...Show more

Analyste au support applicatif senior / Senior Application Support Analyst

NÖORD TECHNOLOGIESLaval, QC
Full-time

Le bureau de notre client à Montréal supervise le développement du marché aux États-Unis et au Canada.Ce poste est basé au centre-ville de Montréal et nécessite des déplacements occasionnels à trav...Show more

IT User Support I

Intact Financial CorporationLaval, Quebec, CAN
Full-time

Pay at Intact is about much more than just salary.Multiple benefits offered to support.Wellness account and much more.Share plan & other savings: up to.Employee Share Purchase Plan (ESPP) – with In...Show more

Engagement Support Analyst - ACT

DeloitteLaval, QC
Permanent

Toronto, ON; Brossard, QC; Edmonton, AB; Fredericton, NB; Halifax, NS; Laval, QC; Montreal, QC; Ottawa, ON; Quebec City, QC; Regina, SK .At Deloitte, we are driven to inspire and help our people, o...Show more

Remote Support Representative Bilingual - $24 / hour

Teladoc HealthTerrebonne, Quebec
Remote
Full-time

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment.This position involves ...Show more

Analyste Senior, Support et Technologie Entreprise

Bimbo CanadaLaval, QC, Canada
Full-time

Faisant partie de la plus grande entreprise de boulangerie au monde, Bimbo Canada est un chef de file de la production et de la distribution de pains emballés et de produits de boulangerie frais et...Show more

Sales engineer

Franklin Empire Inc.Saint-Laurent, QC, Canada
Permanent

Heures de travail: 40 hours per week.Mechatronics, robotics, and automation engineering.Automation engineer technology/technician.Manufacturing engineering technology/technician.Industrial equipmen...Show more

Visual Support Associate

Harry RosenLaval
Part-time

It's fun to work in a company where people truly BELIEVE in what they're doing!.Harry Rosen is a retailer of fine quality menswear with store locations across Canada.We have been specializing in lu...Show more

Engineering Support Specialist

ABBSaint-Laurent, Quebec, Canada
Full-time

At ABB, we help industries run leaner and cleaner—and every person here makes that happen.You’ll be empowered to lead, supported to grow, and proud of the impact we create together.Join us and help...Show more

Customer Support Representative

Driven BrandsCanada, Laval QC
Full-time

Customer Service Representative.Under the supervision of the Team Lead, the Customer Service Representative responds to calls related to insurance claims (automotive glass breakage) while maintaini...Show more

Spécialiste du support technique en géomatique

BrandtLaval, CA
Full-time

Brandt est actuellement à la recherche d'un spécialiste de soutien en géomatique pour ses activités dans l’est du pays, au Québec ou dans les provinces de l'Atlantique.Le titulaire de ce poste est ...Show more

Remote Support Representative - $21.50 / hour

Tim's FinancialMont-Royal, Quebec
Remote
Full-time

Our Customer Experience team is a group of top performers who work in a highly collaborative setting to ensure advancement of our systems and delivery of the highest quality experience.Think of it ...Show more

Store Support Specialist

FGL Sports Ltd.Laval, QC
Full-time

The primary responsibility of this role is to provide onsite and on-call support to franchise store teams in an environment where each owner’s organization and technology must adapt to interface wi...Show more

Psychosocial Support Worker

Bedard RessourcesLaval, Quebec, Laval
Permanent

Conduct psychosocial assessments and provide follow-up (including phone support) for individuals experiencing vulnerability or housing instability.Explain intervention objectives within a structure...Show more

Bilingual Administrative Support

Randstad CanadaSaint-Laurent, Quebec, CA
Temporary
Quick Apply

Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader?.Do you have outstanding relationships and a creative streak? Do you have stro...Show more

Network and Systems Support Technician - Laval

Lacroix médecine privéeLaval, QC, CA
Full-time

You must be a resident of Laval, Québec, Canada (or nearby), as this is an on-site position.With over 15 years of experience and more than 17 clinics regionally, two operating rooms, over 125 physi...Show more

Technicien support produit / Product Support Technician

CattronSt. Laurent, QC, CA
Full-time

Cattron recherche un(e) technicien(ne) support produit d'assurer le support et le dépannage des systèmes de commande à distance sans fil utilisés dans les applications ferroviaires et industrielles...Show more

Senior Full Stack Engineer

OutlierLaval, Canada
Remote
Full-time

Outlier helps the world’s most innovative companies improve their AI agents by providing human feedback.We collaborate with leading AI organizations to train Large Language Models (LLMs) to functio...Show more

 • Promoted
Desktop Infrastucture Support Engineer

Desktop Infrastucture Support Engineer

Astra North Infoteck Inc.Laval, Qc
20 days ago
Job type
  • Full-time
Job description

Job Title:

Desktop Support Engineer / IT Infrastructure Support Analyst


Department:

Infrastructure Services (IS)

Experience Required:

  • 4–6 years of experience in Desktop Support / IT Infrastructure Support

Job Summary:

We are seeking a skilled Desktop Support Engineer to provide onsite and remote technical support for end users. The ideal candidate will have strong troubleshooting skills, experience in desktop/laptop support, and the ability to manage IT assets while ensuring compliance with data security standards. This role requires excellent communication skills, including bilingual proficiency in English and Canadian French.


Key Responsibilities:

End-User Support

  • Provide technical support to end users for desktops, laptops, mobile devices, and peripherals.
  • Diagnose and resolve hardware and software issues in a timely manner.
  • Deliver excellent customer service and handle user queries effectively.

Desktop & Device Management

  • Install, configure, and troubleshoot operating systems (Windows) and related software.
  • Perform PC builds, OS installations, and system configurations for new joiners.
  • Manage and execute PC refresh activities as per defined targets.
  • Apply system updates, patches, and configuration changes.

Infrastructure & Hardware Support

  • Troubleshoot issues related to Dell hardware and other desktop/laptop devices.
  • Provide basic support for servers, networking devices, firewalls, and cabling.
  • Assist with network-related troubleshooting and connectivity issues.

IT Asset Management

  • Manage, maintain, and protect physical IT assets.
  • Track and document hardware/software inventory and usage.

Event & Meeting Support

  • Provide technical setup and support for meetings, conferences, and events.
  • Support Teams meeting rooms and collaboration tools.

Service Delivery & Compliance

  • Ensure adherence to Information Security and Data Compliance policies.
  • Meet SLAs for incidents and service requests (target: 100% compliance).
  • Participate in audits and ensure proper documentation.

Collaboration & Coordination

  • Coordinate with offshore teams and third-party vendors for issue resolution.
  • Participate in weekly/monthly customer meetings and provide activity reports.
  • Provide on-call support during weekends or after business hours when required.

Mobility & Field Support

  • Travel to nearby client locations to provide onsite support when necessary.

Required Skills:

Technical Skills

  • Strong troubleshooting skills for desktops, laptops, and Windows OS
  • Experience with hardware installation, configuration, and maintenance
  • Knowledge of Dell hardware and peripherals
  • Basic understanding of:
    • Servers
    • Network devices
    • Firewalls
    • Cabling
  • Experience with software installation, patching, and updates
  • Familiarity with Microsoft Teams meeting room setup and support

Soft Skills

  • Excellent communication and customer-handling skills
  • Strong problem-solving and analytical abilities
  • Ability to work independently and in a team environment
  • Good listening and interpersonal skills