Support engineer Jobs in Hamilton, ON

Job Description

Please note that this role will be on-site at our office in Burlington, Ontario (497 Elizabeth Street). Once settled into the role, the position will become four days in-office and one day remote.

We are looking for a Pension Support Administrator to join our team in Burlington. The Pension Support Administrator provides administrative support and a go-to for all pension client member inquiries and especially, those terminating or retiring. The Pension Support Administrator will administratively support the pension team, specific to member inquires and pension withdrawals as well as work in concert with the lead team member with respect to pension members who are transactionally cashing-out pension accounts and other similar pension transactions not requiring licensing.

As a Pension Support Administrator, you will:

• In concert with the pension consultant and key pension administrative member, support on pension plans by assisting plan administrators with day-to-day administration concerns and/or questions
• Gather relevant data from various sources and input in Excel spreadsheets
• Use data analytics tools (i.e. Excel) to analyze and process data and
• Review and validate report outputs for accuracy, completeness, and relevance
• Address and discrepancies or anomalies for formatting errors
• Oversee pension member information sessions and most notably, 1:1 session
• First-line intake of incoming phone calls and
• Field pension client member-related incoming correspondence and especially, phone calls (for example, pension projections, investment changes, beneficiary changes)
• Administer or transact pension member account cash-out and other similarly related administration which do not require licensing
• Correspond with pension members

To be successful as a Pension Support Administrator, you will need:

• Strong administrative skills
• Exceptional attention to detail and an ability to stay organized is crucial to this role
• Experience in the pension/retirement industry (considered an asset)
• A demonstrated working knowledge of: Pension Plan Structures, Governance and Legislation (considered an asset)
• Very strong proficiency with Microsoft Excel, Word & Power Point
• The ability to work well with a team and independently
• Outstanding listening and communication skills, including excellent and proficient written skills
• Strong interpersonal and professional skills when dealing with clients, office staff etc.

What’s in it for you:

• Learn by working alongside our experts
• Extended health care and dental benefits
• A retirement savings plan with company contributions
• A suite of Health & Wellness offerings
• Mental Health programs and support for you and your family
• Assistance for the completion of industry designations
• Competitive compensation

Watson Parojcic is a subsidiary of People Corporation. WP Pension + Benefits (WP) is a boutique leader and preeminent choice for First Nations and Indigenous employers in Ontario. WP is widely known as a reliable and accountable resource.

WP Pensions + Benefits is one of three firms comprising People Corporations National Indigenous Practice.

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.

Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employeehas the opportunity toreach their potential.