Support engineer • toronto on
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Job Description
Desktop Support Engineer
Work Model: Hybrid – 2 Days per Week in Office
Role Overview
We are seeking experienced Desktop Support Engineers to provide L2 End User Computing (EUC) and desktop support across enterprise environments. The ideal candidates will have strong hands-on experience supporting Windows desktops and laptops, Microsoft 365 applications, VDI technologies, network connectivity, enterprise peripherals, and IT service management processes.
The role requires excellent troubleshooting and customer-service skills, with the ability to work independently and collaboratively in a shift-based or 24x7 support environment.
Top 3 Required Skills
1. Windows Desktop & Laptop Support – L2
2. Microsoft 365 & End User Computing (EUC) Support
3. VDI & Network Troubleshooting
Top 3 Preferred Skills
Key Qualifications
Education Requirements
Preferred Certifications
Core Technology Environment
Operating Systems: Windows Desktop/Laptop
Microsoft: Microsoft 365, Outlook, Teams, OneDrive, SharePoint
VDI: Citrix, Azure Virtual Desktop (AVD), VMware
Networking: VPN, Wi-Fi, LAN
Monitoring: Lakeside SysTrack / Endpoint Monitoring
ITSM: ServiceNow, Incident Management, SLA Management
Peripherals: Printers, Scanners, Smart Cards, Enterprise Devices
Support Model: L2 / EUC / Remote Support / Shift-Based / 24x7
