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Support engineer Jobs in Toronto, ON

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Support engineer • toronto on

Last updated: 16 hours ago

Desktop Support Engineer

Astra North Infoteck Inc.Toronto, ON, ca
Full-time

Hybrid – 2 Days per Week in Office.L2 End User Computing (EUC) and desktop support across enterprise environments.The ideal candidates will have strong hands-on experience supporting Windows deskto... Show more

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Technical Support Engineer- Canada

AutofleetToronto, ON, CA
Full-time
Quick Apply

Our global operations continue to expand, and we’re looking to grow our support team with hard-working, tech-savvy support agents to be part of this journey.As a key player in the fleet mobility in... Show more

Network Support Engineer - Fully Remote | Upto $70/hr

MercorToronto, Ontario, Canada
CA$50.00–CA$70.00 hourly
Remote
Part-time
Quick Apply

Headquartered in San Francisco, our investors include.Network Engineer - Data for Autonomous Systems annotation.Review real-world data from deployed networks, including logs, configs, telemetry, an... Show more

Software Support Engineer, AFT Quality

Amazon Development Centre Canada ULCToronto, Ontario, CAN
Full-time

Amazon Fulfillment Technologies (AFT) powers Amazon’s global fulfillment network by designing and building the software, hardware and processes that enable our customers to get what they want, when... Show more

Household Support Worker

HomeCleansDowntown Toronto, ON, CA
CA$21.00 hourly
Part-time

We are seeking a compassionate, dependable, and professional.Household Support Worker / Companion Caregiver.The ideal candidate will be friendly, reliable, have excellent English communication skil... Show more

AV Support Technician

HireTalentToronto, ON
Full-time

Job Title: AV Support Technician.Our Client is looking for an experienced AV Support Technician Contractor to join the Workplace Technology team.In this role, you will be responsible for supporting... Show more

Senior Technical Support Engineer

STAN AIToronto, Ontario, Canada
CA$80,000.00 yearly
Full-time
Quick Apply

This is a Senior Technical Support Engineer role, you own the technical health of your deployments end to end: when the AI gets something wrong, you find out why — digging through conversation logs... Show more

IT Support Specialist

Stoakley-Stewart ConsultantsToronto, ON
Full-time +1

This is an excellent role for a Help Desk Technician or IT Support Specialist looking for the next challenge.The perfect role for a passionate professional, supporting an organization’s internal em... Show more

Application Support Engineer

Royal Bank of Canada>TORONTO, Canada
CA$67,000.00 yearly
Full-time

As a Level 2 Application Support Engineer, you'll take ownership of the reliability and performance of mission-critical trading platforms.This is more than a support role—you'll drive operational e... Show more

Senior Cloud Support Engineer

J M Group IncToronto, ON, Canada
Full-time
Quick Apply

We are hiring for a <b>Senior Cloud Support Engineer</b>.The role focuses on L2/L3 production support for enterprise cloud platforms and business-critical applications across Azure, AWS... Show more

Senior Application Support Engineer (Trading & Market Data)

Solactive AGToronto, CA
Full-time +1

Since its foundation in 2007, Solactive AG has evolved into one of the world’s most important and fastest-growing index providers.From our headquarters in Frankfurt, we power global investment prod... Show more

Production Support Engineer (L3) - Operate

DeloitteToronto, ON, ON, CA
Permanent

At Deloitte, our Purpose is to make an impact that matters.We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future.Our work underpin... Show more

AV Support Technician

ET GroupToronto, Ontario, Canada
CA$70.00 hourly
Full-time

The AV Support Technician provides both in-person and virtual support to users across the office and region.Servicing clients in government and enterprise sectors, our team members may require vari... Show more

Production Technical Support

Randstad CanadaToronto, Ontario, CA
Temporary
Quick Apply

We are seeking a senior-level Technical Support Engineer (L3) to join our growing technology division.In this role, you will be the final line of defense for complex technical issues, focusing heav... Show more

Bookkeeper & Office Support

CMG MarketingToronto, ON, CA
Full-time
Quick Apply

We are a small, fast-paced marketing business seeking a reliable and detail-oriented individual to take ownership of both bookkeeping and day-to-day operational support.This is a hands-on hybrid ro... Show more

Trade Support Associate

International Financial GroupToronto, Ontario
Temporary

Our client, a Top 5 Canadian Bank, is seeking an.Analyst, Trade Support (Swaps).This role provides daily support to the trading desk with a focus on.You will work closely with traders, providing re... Show more

Application Support Engineer

0000055458 RBC Global Asset Management Inc.TORONTO, Ontario, Canada
CA$67,000.00 yearly
Full-time

As a Level 2 Application Support Engineer, you'll take ownership of the reliability and performance of mission-critical trading platforms.This is more than a support role—you'll drive operational e... Show more

DevOps Support

AcestackToronto, ON, Canada
Full-time
Quick Apply

Role:</b> DevOps Support<br /> <b>Employment:</b> Full Time<br /> <b>Location:</b> Toronto, ON<br /> <b>Work Arrangement:</b> Hybrid ... Show more

People also ask
Desktop Support Engineer

Desktop Support Engineer

Astra North Infoteck Inc.Toronto, ON, ca
16 hours ago
Job type
  • Full-time
Job description

Job Description

Desktop Support Engineer


Work Model: Hybrid – 2 Days per Week in Office

Role Overview

We are seeking experienced Desktop Support Engineers to provide L2 End User Computing (EUC) and desktop support across enterprise environments. The ideal candidates will have strong hands-on experience supporting Windows desktops and laptops, Microsoft 365 applications, VDI technologies, network connectivity, enterprise peripherals, and IT service management processes.

The role requires excellent troubleshooting and customer-service skills, with the ability to work independently and collaboratively in a shift-based or 24x7 support environment.

Top 3 Required Skills

1. Windows Desktop & Laptop Support – L2

  • Troubleshoot Windows operating system, hardware, software, and performance issues.
  • Resolve user profile, login, configuration, and desktop-related issues.
  • Provide hands-on and remote support for enterprise Windows endpoints.

2. Microsoft 365 & End User Computing (EUC) Support

  • Provide support for Outlook, Microsoft Teams, OneDrive, and SharePoint.
  • Troubleshoot printers, scanners, smart cards, and other enterprise peripherals.
  • Support end users across corporate and branch locations.

3. VDI & Network Troubleshooting

  • Troubleshoot Citrix, Azure Virtual Desktop (AVD), and VMware environments.
  • Resolve VDI login, session, profile, and performance issues.
  • Troubleshoot VPN, Wi-Fi, LAN connectivity, and other basic network-related issues.
  • Provide effective remote support to distributed users.

Top 3 Preferred Skills

  • Experience with Lakeside SysTrack or similar endpoint monitoring and Digital Experience Management (DEM) tools.
  • Experience supporting enterprise or regulated environments, with strong adherence to security and compliance requirements.
  • Hands-on experience with ServiceNow, incident management, SLA adherence, escalation processes, and 24x7 support operations.

Key Qualifications

  • 3–5+ years of Desktop Support / End User Computing (EUC) experience.
  • Strong L2 experience supporting Windows desktops and laptops.
  • Experience troubleshooting operating system, performance, hardware, software, and user-profile issues.
  • Experience providing remote support for Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
  • Hands-on experience troubleshooting Citrix, AVD, and/or VMware VDI environments.
  • Experience resolving VPN, Wi-Fi, LAN, and basic network connectivity issues.
  • Experience supporting printers, scanners, smart cards, and enterprise peripherals.
  • Experience using Lakeside SysTrack for endpoint monitoring, proactive issue identification, and automation insights is preferred.
  • Experience providing EUC support in banking/financial services or other regulated environments is highly preferred.
  • Experience supporting branch users and ATM-related desktop/peripheral environments is an advantage.
  • Strong understanding of security and compliance practices in enterprise environments.
  • Hands-on experience with ServiceNow and IT incident/request management.
  • Ability to meet SLAs, follow escalation procedures, and prioritize incidents effectively.
  • Strong troubleshooting, analytical, communication, and customer-service skills.
  • Ability to work independently as well as collaborate with cross-functional teams.
  • Willingness and ability to work in shift-based and/or 24x7 support environments.

Education Requirements

  • Bachelor's Degree or Diploma in:
    • Computer Science
    • Information Technology
    • Information Systems
    • or a related technical field

Preferred Certifications

  • Microsoft Certified: Endpoint Administrator (MD-102)
  • Microsoft 365 Certified: Fundamentals (MS-900)
  • ITIL Foundation
  • CompTIA A+
  • CompTIA Network+

Core Technology Environment

Operating Systems: Windows Desktop/Laptop

Microsoft: Microsoft 365, Outlook, Teams, OneDrive, SharePoint

VDI: Citrix, Azure Virtual Desktop (AVD), VMware

Networking: VPN, Wi-Fi, LAN

Monitoring: Lakeside SysTrack / Endpoint Monitoring

ITSM: ServiceNow, Incident Management, SLA Management

Peripherals: Printers, Scanners, Smart Cards, Enterprise Devices

Support Model: L2 / EUC / Remote Support / Shift-Based / 24x7