Support engineer Jobs in Toronto, ON

Requisition ID: 269119

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The PAM Solution Support Engineer is responsible for supporting the deployment, maintenance, and health of Privileged Access Management solutions across enterprise environments. This role focuses on implementing approved changes, performing post-deployment health checks, managing application environments, and ensuring compliance with security standards. The engineer collaborates with stakeholders, vendors, and technical teams to deliver enterprise-level solutions while demonstrating leadership, teamwork, and strong communication skills.

Is this role right for you? In this role, you will:

• Manage and support the PAM application environment across Pre-PROD and PROD environments
• Monitor overall application health and take proactive action to remediate issues.
• Upgrade application versions in all environments and conduct testing in Pre-PROD environment for newer versions.
• Perform detailed application health checks after deployments and security patching.
• Develop PowerShell and SQL scripts for monitoring task automation, system integration, data retrieval, and managing/extracting data within the PAM environment.
• Lead continuous service improvement and development activities, including health checks and upgrades.
• Identify opportunities to optimize processes and enhance platform reliability.
• Provide technical support to PAM users and stakeholders.
• Offer PAM advisory services to infrastructure administrators.
• Remediate server vulnerabilities reported by the vulnerability management team.
• Work with stakeholders and other technical teams to collect business and technical requirements and design / deliver enterprise level solutions.
• Communicate with the vendor to troubleshoot application issues and raise support tickets.
• Track and manage vendor ticket resolution and provide updates to stakeholders.
• Maintain all documentation related to configuration, processes, service records, asset inventories, administration manuals, job instructions, and support contacts.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• 3–5 years of experience in PAM or security solution support in enterprise environments.
• Hands-on experience with CyberArk components (Vault, PVWA, PSM, CPM).
• Good understanding of Windows and Linux environments.
• Familiarity with Active Directory/Azure AD, LDAP, and certificate management.
• Experience with scripting (PowerShell, SQL) for automation and data management.
• Demonstrated leadership, teamwork, and collaboration skills.
• Experience with cloud PAM solutions and secrets management.
• Familiarity with DevOps tools and CI/CD pipelines.
• CyberArk certifications (Defender, Sentry) or equivalent.
• Experience with PowerBI

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Dynamic Ecosystem - Free tea & coffee, universal washrooms, and lots of space for team collaboration.
• Community Engagement - No matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.