Talent.com
ET Group
AV Support TechnicianET Group • Toronto, Ontario, Canada
AV Support Technician

AV Support Technician

ET Group • Toronto, Ontario, Canada
1 day ago
Salary
CA$70.00 hourly
Job type
  • Full-time
Job description
Job Description

The AV Support Technician provides both in-person and virtual support to users across the office and region. Servicing clients in government and enterprise sectors, our team members may require various clearances. We seek team players ready to assist and support in other areas, including Staging and/or installations when necessary.

Accountabilities:

  • Offering prompt response, assessment and resolution to assist with L1 and L2 AV incident resolution in accordance with service levels.
  • Connecting to, managing and diagnosing potentially defective hardware while facilitating on-site response when L3 troubleshooting and engineering support is required.
  • Delivering white-glove (in-person, hands-on) support to a small user base for on-site support of meetings and meeting rooms on an as-needed basis.
  • Documenting events and communications associated with service incident response in designated incident-management tools.
  • Owning and completing all field team processes, Onsite Task requirements
  • Ensuring Core responsibilities are followed daily, which would include, Pre-visit preparation, confirm all necessary parts, tools, are available and packed for the site visit. Thoroughly researching the assisted service call and room details to understand the scope and history of the issue.
  • Conducting routine inspections of meeting rooms to ensure they are ready for use.
  • Maintaining onsite service inventory control.
  • Assisting with technical service team task overflow when required.
  • Following L2 – L3 request processes, maximizing all possible internal options first before engaging dispatch for additional resources.
  • Continuing knowledge development, maintain up-to-date expertise on new and existing technologies relevant to ETG systems. Actively complete all required certifications and training courses as directed or needed to support current and future projects.
  • Working hours may include evenings or weekends depending on business and client needs.

Qualifications

  • Knowledgeable in the use and back-end management of AV technology, including:
    • Crestron DM/NVX.
    • Biamp Tesira/QSC.
    • Cisco codecs / video conferencing systems.
    • Video conferencing platforms (MS Teams, Zoom etc).
    • Wired and wireless microphones.
    • Certifications from manufacturers would be an asset.
  • Several years of AV installation/support experience. You can read and understand AV design drawings.
  • General networking knowledge (network protocols like TCP/IP, network switch configurations, etc).
  • Experience working in a MS Windows and Office 365 environment, with proficiency in MS Teams.
  • A service-oriented team member who has experience providing great customer service in a B2B environment.
  • Willingness and ability to obtain required security clearances and confidentiality agreements.
  • Physical capability to lift moderate to heavy materials and stand for extended periods.
  • Ability to work at height and regularly climb and work on ladders.
  • A personal vehicle and G license.


Additional Information

Further Details:

  • Annual salary range: 70-85k CAD per year.
  • Ability to obtain required security clearances and confidentiality agreements.
  • Comprehensive medical and dental coverage.
  • 3 weeks of paid vacation in your first year, with additional days accrued for tenure.
  • 6 personal emergency leave days.
  • Personal development opportunities with 20 days allocated for training and skill enhancement.
  • Extensive onboarding, mentoring, and growth potential.
  • A workplace built on trust, empowerment, and a positive atmosphere.

Please note, you must be eligible to work in Canada and located in the Greater Toronto Area to be considered for this role.

ET Group values diversity and is committed to building teams that reflect various backgrounds, perspectives, and skills. Our hiring decisions are based on qualifications, merit, and business needs. We do not use AI in any of our hiring process.

Create a job alert for this search

AV Support Technician • Toronto, Ontario, Canada

Similar jobs

AVI-SPL Installation Technician Role

AVI-SPL, Inc.Markham, ON, CA
Full-time

Elevate your career as an Installation Technician 3 with AVI-SPL, where you will lead installation projects and collaborate with teams to deliver exceptional audiovisual systems.Focus on cable term... Show more

 • Promoted

Support Staff - Technician ( Intake and comp range requested)

VetStrategyAurora, York Region, CA
Full-time

Across Canada, VetStrategy is a network of veterinary practices united by a shared purpose: healthy animals, happy owners.We Bring This To Life Through Three Promises.Our People Promise – To be a g... Show more

 • Promoted

IT Support Technician – Collaborative Environment

STACK IT RecruitmentToronto, ON, CA
Full-time

IT Support Technician at our Toronto office, where you'll deliver hands-on support in a 6-month onsite role.Help users adapt to new technologies with your expertise and problem-solving skills.This ... Show more

 • Promoted

ER Veterinary Technician Externship — Hands-on Mentorship

VEG ER for PetsToronto, ON, CA
Full-time

A leading emergency veterinary care provider in Toronto is offering an unpaid Veterinary Technician Student Externship to help students gain hands-on experience in emergency medicine.This program e... Show more

 • Promoted

AV Technician

Matrix Video CommunicationsMarkham
Full-time

Communications have evolved rapidly in recent years, with technology now at the center of how organizations connect and collaborate.From videoconferencing systems and digital signage to video walls... Show more

 • Promoted

Desktop and Site Support Technician I

TPToronto, ON, CA
Full-time

Desktop and Site Support Technician I.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Join Teleperformance – Where Excellence Meets Opportunity!... Show more

 • Promoted

Registered Veterinary Technician - Eglinton

Juno VeterinaryToronto, ON, CA
Full-time

Registered Veterinary Technician - Eglinton.At Juno Veterinary, we are on a mission to ensure every pet and Juno team member has the support they need to thrive.Our vision? To establish a stellar s... Show more

 • Promoted

AV Integration Technician Level 1 - Toronto (Travel)

Field Service.CAToronto, ON, CA
Full-time

A leading audio visual company based in Toronto is seeking an Audio Visual Integration Technician (Level 1) to join their collaborative team.The role involves gaining experience in theatrical light... Show more

 • Promoted

UHN Digital Technical Support Technician

University Health NetworkToronto, ON, CA
Full-time

Become a Technical Support Technician at UHN Digital, providing essential IT support to enhance healthcare services.This role centers on resolving user issues and optimizing technology applications... Show more

 • Promoted

AV Installer

Matrix-Video-CommunicationsMarkham, Ontario, Canada
Full-time

Communications have evolved rapidly in recent years, with technology now at the center of how organizations connect and collaborate.From videoconferencing systems and digital signage to video walls... Show more

 • Promoted

Markham-Based Service Technician Position

Action Restaurant Equipment ServicesMarkham, York Region, CA
Full-time

Become a Service Technician at Action Restaurant Services in Markham, Ontario, focused on ensuring restaurant and bakery equipment functions optimally.Leverage your skills to diagnose and repair eq... Show more

 • Promoted

Customer-Focused Appliance Repair Technician

LG Electronics CanadaToronto, ON, CA
Full-time

Enhance customer satisfaction as a Customer-Focused Appliance Repair Technician.Diagnose and repair appliances in customers’ homes while managing inventory effectively.This position emphasizes deli... Show more

 • Promoted

Customer Support Specialist for SMB Clients

EmburseToronto, ON, CA
Full-time

Be a crucial part of Emburse's team as a Customer Support Specialist focused on SMB clients in Toronto.Use your problem-solving skills and technical expertise to deliver outstanding support.In this... Show more

 • Promoted

Geek+ System Support Technician Ontario

B CapitalMarkham, ON, CA
Full-time

Become a Geek+ System Support Technician in Ontario, Canada, providing first-line technical support.Proficiency in English and Mandarin is essential for effective communication.As a System Technica... Show more

 • Promoted

Toronto AV Technician with Mentorship Role

Matrix Video CommunicationsMarkham
Full-time

Maximize your audiovisual skills as an AV Technician with Matrix in Toronto.Take charge of installations and elevate system performance through collaboration and mentorship.This position focuses on... Show more

 • Promoted

IT Support Technician

OpendoorToronto, ON, CA
Full-time

At Opendoor our mission is to tilt the world in favor of homeowners and those who aim to become one.It's how people build wealth, stability, and community.It's how families put down roots, how neig... Show more

 • Promoted

Stage Hand / AV Technician

Nasco Staffing SolutionsToronto, ON, CA
Part-time

We’re looking to bring on more.Stage Hands and AV Technicians.Set up and tear down staging, lighting, and AV equipment.Assist with sound, video, and lighting operations.Work on concerts, corporate ... Show more

 • Promoted

AV Installer: Install, Configure & Support Pro Systems

The Automated GroupToronto, ON, CA
Full-time

A leading provider of audio-visual solutions is seeking a skilled AV Installer to join their team in Toronto.This full-time position involves installing, configuring, and troubleshooting audio-visu... Show more

 • Promoted

AV Integration Technician

ET GroupToronto, Ontario, Canada
Full-time

Are you ready to be part of a dynamic team and grow your career with a company that’s redefining the future of work? At ET Group, we’re transforming the way we operate and deliver excellence throug... Show more

 • Promoted

Service Technician I

VanderlandeToronto, ON, CA
Full-time

Job Title: Service Technician I.Vanderlande is the global market leader in baggage handling systems for airports and sorting systems for parcel and postal services.The company is also a leading sup... Show more