Support engineer Jobs in Brampton, ON

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who we're looking for:

We are looking for a Senior Platform Engineer who specializes in Windows and Virtualization to join our Delivery Infrastructure group. This full-time permanent position will provide direct governance of our steady state support provider. This includes day-to-day oversight, and development of ongoing operational support, maintenance planning, and defining environment best practices.

The role will also provide L3 technical guidance during incidents affecting critical / vital systems, and where L1 and L2 require additional support. In addition to governance, The Senior System Engineer – Vmware is also responsible for effective development, provisioning, and installation/configuration build activity. Build activity will encompass project delivered, and uplift related for currency related activity.

What you'll do:

• Provide technical support in planning and build within the areas of Wintel server administration; including VMWare, Host and Standalone hardware
  Well verse with OpenShift, Tanzu and Virtualization.
• Deploy new systems and document the implementation thereof through a build book and design artifacts
• Lead the creation of functional and technical specifications documentation for the projects.
• Assist with ensuring operational readiness for project completion and handoff
• Create custom PowerShell scripts and test procedures to automate procedures and ensure operational resiliency
• Project Participation and guidance within there area of expertise ensuring best practices and policies are followed
• Keep up to date with the best practices in his/her area of expertise and recommend new solutions or process improvement opportunities.
• Provide L3 technical support for VMWare and OS administration
• Act as technical lead during incident management by setting priorities and resolving technical issues
• Provide and lead technical support issues and projects via cross training and knowledge transfer to colleagues
• Act as SME in your area, and to be a mentor for L1/L2 resources.
• Lead/Participate in presentations to recommend and explain the full solution to management.
• Work with technical team members to configure the hardware and software components of a solution.
  

What you bring:

• Possess a post-secondary degree or diploma in a technical field such as Engineering or Computer Science.
• Demonstrated expertise in VMware technologies including ESXi, vSphere, vCenter, vSAN, NSX, vROPS, and SRM.
• Minimum 8–10 years of experience managing IT infrastructure within a telecommunications environment.
• Over 10 years of Windows Server administration experience (2008–2019), including patching, upgrades, and performance optimization.
• Strong scripting skills using PowerShell, Ansible, or BladeLogic for automation and troubleshooting.
• Advanced knowledge of Microsoft Active Directory, Group Policy, LDAP, ACL, and NTFS in enterprise environments.
• Proven experience deploying virtual machines, including P2V/V2V conversions using Platespin, DoubleTake, and VMware Converter.
• Hands-on experience implementing and managing Virtual Desktop Infrastructure (VDI) solutions.
• Familiarity with FibreChannel SAN, iSCSI, NAS, and network technologies including Cisco firewalls, routers, switches, and protocols (TCP/IP, DHCP, DNS, VPN).
• Skilled in software and firmware upgrades for HPE, Cisco, and Ericsson hardware platforms.
• Working knowledge of ITIL methodologies and experience with incident, problem, and change management processes.
• Excellent communication, analytical, and decision-making skills, with the ability to work independently and in high-pressure environments, including after-hours support as needed.

​To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Rd (341), Brampton, ON
Travel Requirements: Up to 10%
Background Check(s) Required: Criminal Record and Credit Check
Posting Category/Function: Technology & Information Technology
Requisition ID: 330299

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Technology