Support analyst Jobs in Windsor, ON

Why Windsor?

Forward.

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• — Discover a career that connects purpose with possibility.

At the City of Windsor, our employees thrive in a collaborative environment that values organizational excellence, community impact, and offers competitive benefits that supports professional growth. Located in Southwestern Ontario on the banks of the Detroit River and Lake St.

Clair, Windsor is just minutes from downtown Detroit, Michigan and the north shores of Lake Erie, which is home to over 25 local wineries, craft breweries and distilleries.

Windsor boasts world class entertainment, state-of-the-art facilities, iconic food, temperate climate, magnificent waterfront parks & gardens and an innovative workforce with demonstrated capacity in automotive, advanced manufacturing, transportation, life sciences, education and tourism.

With affordable living, a diverse community, and a growing economy, Windsor offers a lifestyle as fulfilling as the work we do.

Come join a team that reflects the city it serves.

Job Title: Analyst Programmer Job Posting Number: 2026-0315 Posting Type: Internal & External Posting Period: Monday, August 31, 2026 at 8:30 a.m.

to Friday, September 11, 2026 at 4:30 p.m.

Department: Information Technology Union: C.U.P.E.

Local 543 Position Status: Regular Full-Time Job Code: 543078 Grade/Class: 0.19 Number of Positions: 1 Rate of Pay: $40.34 - $47.45 per hour Hours of Work per Week: 37.5 hours Shift Work Required: No Duties and Responsibilities: Reporting to Manager, Web & Digital Services, this position will be responsible for: Analyzing, designing, building, implementing, troubleshooting, maintaining and enhancing specialized computer systems, programs and databases for various types of hardware platforms and operating systems to suit user needs; Communicating effectively with users, the public and fellow staff in order to determine the nature and cause of problems and take the necessary steps to effect the most appropriate solution; Expediting problem solutions with a degree of efficiency and effectiveness that is appropriate to a Real Time/On-Line/Web-Based environment taking into consideration the high level of visibility and immediacy of user and public impact; Responding frequently to programming inquiries in person and/or by phone; Responding to problems that may arise in the systems during working hours, after hours on holidays and vacations; Developing integration strategies and building and installing suitable interfaces for diverse applications (new and upgrades) deployed on varying hardware platforms and operating systems while utilizing multiple application development tools; Functioning effectively in a multi-project, multi-tasking environment by employing time management, stress management and task continuation skills; Building and implementing divisional procedures and system routines that would ensure that corporate policies for data security and integrity, information confidentiality and business continuity are not compromised; Implementing backup and recovery plans; Documenting procedures and specifications for use by Users, Technical Operations and Systems Development personnel to facilitate exercise of their duties; Creating Functional Specification Documents based on the business requirements and Technical Specification Documents detailing network, database, server and workstation requirements and solutions.

Performing coordinator functions on projects requiring collaboration of diversely multi-skilled staff; Conducting analysis and researching for the development of Request for Proposals and Business Requirement Documents; Participating in the research, evaluation and recommendation of IT solutions or technical tools provided by vendors; Providing technical input and rationalization for departmental strategy decisions; Providing rationalization of cost benefits for projects; Accountability for the selection and administration of the training budget; Processing financial instruments (i.e.

T4’s); Developing, implementing and presenting comprehensive training solutions for users, employees and management groups; Building, maintaining & supporting digital municipal online services; Providing functional supervision of students’ technical work; Performing Occupational Health & Safety duties as outlined in the Corporation’s Health and Safety Program; Performing other related duties as required.

Qualifications: Must have a four (4) year post-secondary Community College Diploma or University Degree in Computer Science or Ontario Ministry of Education equivalencies; Must have over four (4) years of work experience in a fast paced computer programming environment (complex, integrated software environments both in client and web based solutions requiring immediate response to solutions with little to no direction where experience includes design, development, documentation, testing and support); Must have work experience in application development in two or more major systems including integration of them; Must have knowledge of current design and system development methodologies; Must have skills to communicate effectively and professionally in both oral and written formats; Must have the ability to work under tight deadlines and remain focused despite constant interruptions; Strong analytical and problem solving skills with the ability to manage multiple project priorities and timelines are essential; Strong effective interpersonal skills and initiative that will complement your ability to work independently or in teams; Should have a willingness to continue upgrading skills in order to keep up with the ever-changing technology; Knowledge of PeopleSoft or .Net framework with C-style languages is considered an asset; Knowledge of HTLM5, CSS3, JavaScript, and frameworks like Angular or React is considered an asset; Knowledge in C#, Entity Framework Core, and IdentityServer4 is considered an asset; Familiarity with cloud platforms, APIs, and DevOps is considered an asset; Understanding of accessibility, data privacy, and security standards.

Physical Demands: The physical demands analysis associated with this job indicates a sedentary level of work.

The City of Windsor is an equal opportunity employer committed to fostering a workplace that reflects the diverse community we serve.

Note: Only those applicants selected for an interview will be acknowledged We offer a smoke-free and scent-safe office environment Personal information is collected under the authority of the Municipal Act, c.

• 25 as amended, and will be used to determine eligibility for employment.

In accordance with the Accessibility for Ontarians Act, 2005 and the Ontario Human Rights Code, the City of Windsor will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please inform the City of Windsor Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

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