Senior program manager Jobs in Kitchener, ON

Job Title : Senior Program Manager, Patient Support ProgramsThe Senior Program Manager, reporting to the Director of Patient Programs, will lead and inspire a team of Program Managers responsible for the design, execution, and continuous improvement of patient support programs. In this role, you will have direct oversight of the team and will be accountable for achieving operational excellence, ensuring high-quality patient care, and maintaining partner satisfaction across various patient support initiatives. You will foster strong relationships with external partners and internal stakeholders, collaborating cross-functionally to optimize program delivery and patient outcomes.Key Responsibilities : Program Delivery & Oversight : Lead the continuous improvement and operational excellence of patient support programs, ensuring alignment with KPIs and key metrics.Ensure program execution adheres to regulatory, partner, and quality standards.Coach, mentor, and develop Program Managers, ensuring team engagement and accountability across managed programs.Collaboration & Solution Development : Work closely with partners, Program Managers, and cross-functional teams to co-develop solutions that enhance the patient journey.Partner with stakeholders to drive improvements and resolve any program-related challenges or issues.Partner Success & Stakeholder Engagement : Address client concerns and resolve issues, maintaining strong relationships and fostering ongoing partner satisfaction.Lead regular business reviews with partners to assess program performance and recommend improvements.Provide support in RFP processes, contract negotiations, and program launches.Strategic Support & Reporting : Stay up to date on industry trends, and contribute to strategic planning, resource allocation, and financial reviews.Support the Director of Patient Programs in special projects and initiatives, ensuring effective implementation of change and ongoing improvement.Report patient safety information in accordance with adverse event and product quality complaint requirements.Review and ensure the accuracy of program invoices.Required Competencies : Proven ability to build and lead high-performing, cross-functional teams in collaboration with both internal and external stakeholders.A relevant business or healthcare degree, or equivalent combination of experience and education.At least 3 years of experience in partner relationship management and account oversight.Minimum of 2 years of experience leading teams, providing coaching, and managing direct reports.At least 2 years of experience managing patient support programs or similar business process outsourcing initiatives, ideally within a healthcare setting.Extensive project and change management experience, with a strong track record of meeting deadlines and achieving objectives.A solution-oriented, results-driven leader with strong interpersonal and communication skills (both oral and written).Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).Strong critical thinking and organizational skills, with the ability to manage multiple priorities simultaneously.Understanding of multi-channel contact center operations, preferably on a distributed basis.Knowledge of pharmacovigilance requirements and an understanding of financial statements and budgeting.Familiarity with electronic data management systems is an asset.Bilingual proficiency (English and French) is a plus.Project management certification or designation is highly preferred.SKILLSOncology experiencePatient Support Program (PSP) experienceReimbursementReimbursement and AccessPatient Access ProgramsOncology Access ProgramsPeople Management / Team LeadershipCross-functional Team LeadershipStakeholder ManagementStrategic PlanningProgram Strategy and ExecutionOperational Excellence in PSPsPharmaceutical Industry Experience