Senior program manager Jobs in Waterloo, ON

Overview

As a Program Lead, Therapy, we are looking for a Regulated Therapy professional who is an innovative thinker, has interest in modernizing home care through integrated care delivery, and has experience in program management.

You will play a key role in providing consultation, assessment, and interventions for diverse client groups across Ontario. The Program Lead (PL) will be involved in the development of programs, mentorship of new staff and ongoing coaching for Therapy teams, professional development and quality and risk management. The Program Lead will promote a culture of continuous improvement and will facilitate the generation of innovative ideas and patient care design for CarePartners.

This role requires occasional travel across Ontario to support regional operations, including attendance at meetings, site visits, and other operational or program-related activities, as directed by organizational priorities.

In addition, the position includes in-office attendance at our Waterloo, Ontario location as directed. Candidates must be able to travel within the province and attend the Waterloo office when required to support team engagement, regional alignment, and effective service delivery.

What We Offer

• Competitive Salary
• Comprehensive benefits package including Life Insurance
• Matching RRSP contribution
• Paid time off
• Leadership development programs
• Access to exclusive employee deals and discounts
• This position offers a competitive compensation range. The salary range is $90,000 to $105,000, and placement within the range will be determined in accordance with company policies and procedures, as well as the candidate’s knowledge, skills, qualifications, and relevant experience.

What The Role Involves

• Developing and supporting specialized Therapy programming and Ontario Health atHome programs
• Orienting new staff to discipline specific policies, procedures, resources and tools
• Supporting staff Therapists’ annual performance reviews,, onboarding processes and annual check-ins as required.
• Supporting with caseload reviews and quality of care reviews as needed
• Chairing/co-chairing and organizing regular discipline-specific clinical meetings throughout the
  year
• Being a resource for urgent clinical issues that may arise for therapists and assistants
• Identifying clinical trends, departmental tools/resources and learning needs to meet clinical
  requirements
• Developing discipline-specific forms and templates to support care deliver
• Identifying education needs of the Therapy programs based on quality of care reviews, risk events, performance reviews and programs requirements
• Co-interviewing candidates for hire with the Clinical Manager
• Supporting operational leaders with recruitment, retention, mentorship, performance reviews
• Creating and maintaining onboarding and orientation program development/delivery in
  collaboration with learning and development teams and operational leadership
• Designing and collaborating with regional leaders on future models of care and growth
  opportunities and projects
• Evaluating and monitoring Therapy program metrics and outcomes, identify trends and
  collaborate on improvement opportunities and risk mitigation strategies
• Other duties as required

What You Bring

• Regulated Allied Health professional, such as Occupational Therapist and Physiotherapist given preference.
  Master’s degree preferred.
• Current registration with the applicable regulatory college in the province of Ontario
• 2 years of supervisory experience and/or experience within home health service delivery
• Experience with quality and risk management, and program delivery including data analytics
• Critical thinker with excellent written and verbal communication skills
• Practical experience with mentorship and coaching. An understanding of adult learning
  principles is an asset
• Ability to effectively establish and build rapport with internal and external parties, including
  community partners
• Proficiency with Microsoft Office 365, Teams, and digital health platforms

CarePartners In Your Community

In addition to providing home-based personal support, rehabilitation, therapy, nursing and palliative care across Ontario, CarePartners also serves the community through clinics, transitional care units, and provides relief in nursing homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing medical care and clinics in countries with poor access to health care since 2009.

Accessibility

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.

Artificial Intelligence

CarePartners uses iCIMs as part of our recruitment and hiring process. While we incorporate select Artificial Intelligence (AI) features to enhance process efficiency, we remain committed to human-led decision making. All AI-generated outputs are subject to human review to ensure accuracy and fairness.

This job posting is available due to an existing vacancy.